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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE Dallas, NCIT Management ExecutivePerformance-driven and analytical technical leader with extensive experience in leading the planning, development, and execution of transformational projects within defined timeline and budgetary constraints.Commendable history of success in overseeing and directing various complex IT infrastructure projects for driving advancement in all IT systems, networks, platforms, and technologies. Detail-oriented professional, adept at implementing open systems patching process, increasing patching success rate of up to 90%, and automating communications for patching schedules. Instrumental in analyzing and ensuring process improvements to accomplish anticipated organizational objectives. Articulate communicator, with proven capability to cultivate and nurture positive relationships across all levels, while training and establishing top-performing teams.Areas of ExpertiseProject Management & DirectionStrategic Planning & ExecutionNetwork Administration & ControlBudget Administration & AllocationMerger & AcquisitionSecurity AdministrationOperational EffectivenessCustomer Service & SupportVendor ManagementDisaster Recovery SystemTeam Training & LeadershipCross-functional CollaborationCareer ExperienceCharter Communications, Charlotte, NC 2021 to PresentProject ManagerOversee end-to-end aspects involved in open systems patching project. Perform routine responsibilities for all server patching, Open System, and Microsoft Windows. Manage and execute various projects simultaneously, including employment of Center for Internet Security (CIS) rules to all servers for server hardening. Drive significant challenges associated with designing, incorporating, and streamlining open systems patching process. Liaise with application owners and support/operations teams to schedule all patching activities for solving patching issues. Coordinate with product data mart to take over communications and patching for their servers. Train and guide new project manager for optimizing skillset.Transitioned from quarterly patching for open systems to monthly patching schedule of all servers.Collaborated with engineers for automating data collection process to improve overall monthly reporting.Decreased additional expenses by coordinating VM Rightsizing for allocating all VMs on proper RAM and hard drive size.Credited for increasing patching success rate from 10% at end of 1st quarter to 90% at end of 3rd quarter.Played key role with operations teams and application owners, eliminating orphaned servers where applications retired.Acted as liaison among operations UNIX team, application owners, support teams, and management.Automated initial communications regarding patching schedules by interacting with automation company Everbridge.Maintained effective coordination with engineering team, application owner, and senior management to streamline all communications and schedule technical/procedural support.TalentForce Paramount Staffing, Shelby, NC 2015 to 2020IT Operations DirectorDirected day-to-day infrastructure, technology, and security operations, including installations, upgrades, and conversions to deliver uninterrupted systems for exceeding corporate goals. Coordinated end-to-end initiatives of project management from strategic planning and budgeting to scheduling, resource allocation, troubleshooting, and execution for ensuring on-time and budget project deliverables. Established, maintained, and controlled inaugural Disaster Recovery system to proactively prepare for swift actions in response to unavoidable failures. Devised and delivered system/process improvements to enhance overall operational effectiveness and improve profitability, serviceability, and reliability.Slashed early termination fees by $50K+ within first 90 days by negotiating contract terms and establishing positive relationships with vendors.Reduced IT footprint and increased security and reliability by converting 80% of physical servers to virtualized servers.Coordinated all IT activities upon companies merger to optimize unification, including migrating and decommissioning servers and systems, updating firewalls, and converting phone systems.Rebuilt outdated network infrastructure, led conversion/migration of over 30+ branches to new systems, directed implementation of VoIP system, and oversaw migration of failing onsite exchange server to Microsoft Office 365.Created new SharePoint site to replace failed in-house Intranet and numerous other process improvements.Conducted individual, group, and classroom training to equip world-class teams for exceeding service and delivery expectations.Gatehouse Media, Northern Division, Gastonia, NC 1999 to 2015Regional Director of Information TechnologyManaged multi-site IT operations on building equipment and system projects, including installations/migrations to upgrades, ongoing maintenance, and enhanced financial reporting systems. Consolidated multiple departments and systems into one location for showcasing highly-effective project management skills. Allocated and administered department budgets for various properties and capital requests. Trained, coached, and developed top-performing teams for servicing numerous regional locations with keen focus on optimizing overall customer experience. Virtualized network servers (MS Hyper-V and VMWare) and built databases for Operations and Advertising.Spearheaded conversion of outdated building to contemporary newspaper office and printing facility by liaising with architects, engineers, and vendors to drive on-time and on-budget completion.Presented engaging and informative classroom instruction in MS Office and Adobe Graphics to ensure highly trained staff.Additional ExperienceUS Navy 1979-1989 Rank E6 Petty Officer 1st Class. Electronics TechnicianEducationExtensive Coursework in IT and Network AdministrationVarious UniversitiesCertificationsComputer Information Technology, Gaston College, Dallas, NCTechnical SkillsActive Directory Microsoft Dynamics MS Office Suite MS Exchange Adobe Graphics MS Hyper-V VMWare ScrumITIL AWS SonicWALL Firewall MS SQL Server Meraki Firewall Virtualization Software NET App storage CIS Rules Patch Management |
