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Title Customer Service Sales Representative
Target Location US-TX-Austin
Email Available with paid plan
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Paula Reid Moore Business Development ProfessionalEMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE Street Address -750-6615 Austin, TexasDynamic and multifaceted sales and business development professional with 15+ years of experience in fast-paced and changing sales environments across various industries. Proven history of producing top sales numbers and consistently exceeding targets and expectations in highly competitive markets. Comfortable with all levels of developing leads, conducting customer interactions, networking, decision-making, negotiation, and high-volume operations.Areas of Expertise include:Proficient in Salesforce SoftwareStrong Market & Industry AcumenTitle & Escrow MarketingProficient in Microsoft Office SuiteStrong Interpersonal SkillsStrong Negotiation SkillsStrong Decision-Making SkillsClient Relationship BuildingExcellent Communication SkillsProfessional ExperienceSymmetry Financial Group Austin, Texas 03/2021  CurrentLicensed Insurance AgentFoster strong relationships with prospective customers to offer value in the form of great advice on developing a household mortgage protection and debt free living plan. Grow sales revenue by utilizing phone, text, email, and working our lead management system. Prospect for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases, as well as a proven process for building relationships with mortgage brokers, loan officers, and real estate agents. Provide customers with additional information about new products and services and respond to inbound insurance quote requests from ads and direct mail.Central Metro Realty Austin, Texas 07/2021  CurrentLicensed Real Estate Agent Since 2000Conduct extensive client communicating via phone, email, and social media. Coordinate and schedule overall management of sales pipeline and leasing opportunities. Prospect on behalf of clients, convert leads into appointments, and conduct timely follow-ups. Qualify and educate clients and prospects on the current state of the leasing market, determine their needs, and lead/guide them through the leasing process. Conduct apartment and home showings, answer questions, highlight features, and represent my clients in order to facilitate an agreement for both sides in a timely manner.Key Accomplishments:Consistently receive positive feedback from clients and supervisors for going above and beyond the call of duty to ensure clients are satisfied, comfortable, and well-educated with thorough communication, assisting with financial concerns, and approval process aid.Supported company by actively networking with other professionals in the Real Estate community, facilitating routine office organization, maintaining resident files, and assisting with full agent onboarding operations including training and mentorship.FIDELITY NATIONAL HOME WARRANTY Austin, Texas 07/2019  09/2020Sales ExecutiveExecute daily sales calls, present at sales meetings, attend networking events, generate brand awareness, and demonstrate value for home warranty products to established and/or prospective clients. Collaborate with sales manager to develop annual business plan, forecasts, and strategies based on local territory, state regulatory, and competitive conditions. Support clients with service needs as necessary; resolving discrepancies, and/or warranty disputes in collaboration with sales support.Key Accomplishments:Regularly implement solutions that meet or exceed the needs of buyers and sellers by analyzing products and/or developing new and innovative products in collaboration with sales teammate.Cultivate, maintain, and increase sales volume within an assigned territory by promoting and selling company products and services.STEWART TITLE Austin, Texas 07/2018  03/2019Business Development OfficerIdentified, closed, built, and maintained critical business relationships with prospects and existing customers. Demonstrated and utilized exceptional industry acumen, Stewart Title and competitor produces and services. Prospected and developed leads and sales opportunities while attending to follow-through practices and executing well defined sales programs. Collaborated with other business units to cross-sell Stewart Title products and services. Analyzed and interpreted records of current and past sales, trends, and costs. Estimated and accrued revenue, administrative commitments, and obligations incurred for management. Professionally represented Stewart Title across the market and at industry events.Key Accomplishments:Fostered and maintained mutually beneficial and productive internal/external client and prospect relationships by advocating and practicing open communication and exchange.Regularly achieved and exceeded personal sales and profit targets according to sales plan by meticulously tracking business development and sales activity.Streamlined and advanced prospect-to-customer conversion process by rigorously maintaining an updated target list of prospects and qualified customers in CRM, along with closely monitoring conversion progress stages.Stewart, Fidelity, Trinity & Capital Title Austin, Texas 08/1997  04/2016Associate Vice President & Business Development RepresentativeExecuted highly collaborative and customer-centric business, acting as liaison between office staff and clients across daily operations. Developed advanced and confident cold calling skills, lead prospecting, and specialty-tailored customer service. Orchestrated continued learning and industry education with office presentations and training for fellow real estate brokers and staff.Key Accomplishments:2002 - 2009 Consistently generated more than $1M in new annual revenue and ranked as Top Austin Sales Representative in both our local and National Markets and regularly exceeding target goals.Recognized by Fidelity National Title as a Top 1% Representative nationwide year after year.Dramatically boosted overall resale and refinance market share by fostering strong relationships with external realtors investors, builders and loan officers.Consistently increased business/revenue while developing fresh leads by attending frequent networking events and actively expanding company referral networks.Education & TrainingBachelor of Science in Education with a Minor in BiologyTEXAS STATE UNIVERSITY San Marcos, Texas

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