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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Street Address
Crystal City, Tx Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPerformance- Oriented Management, Administrative, Customer Service professional with 5+ year experience.. A.A in Management & Administrative Assistance. A confident and approachable individual who has the commitment, enthusiasm and energy needed to succeed in a role as Customer Service Agent / Data Entry Clerk. Proven training and skills. Provide exceptional customer service. Fluent in English and Spanish, and a strong work ethic.Property / Camp ManagerREDROCK CAMPS LLC Canada / USALogistics and Corporate Housing Ontario, CanadaApril 2022 to April 2023Organized data entry of work orders, including purchasing, shipping, receiving, and other administrative tasksReviewed work orders and input data into the company databaseConversational in Spanish, (Bilingual English/Spanish) able to provide clear customer service in both languages.Greet and register guest, memorizing faces and names to ensure personalized service throughout guest stays. Ensuring guests receive personal attention.Take and confirm reservations over phone, email and in-person ensuring no reservation overlaps or camp over-booking.Security and safety of all guests, staff and assets of the camp is a priority.Carried out regular safety inspections, fire drills and completed risk assessments.Ensure that all HSE policies, procedures, rules and regulations adhere.Controls, orders and stock keeping of all equipment and linen with use of appropriate systems to ensure there is no opportunity for theft.Trained staff to ensure the highest standards of cleanliness, service and attention to detail.Housekeeping SupervisorBASECAMP WALKER P&L General ServicesCorporate Lodging Laredo, TXMarch 2021 to April 2022Handled guest complaints concerning housekeeping service and referred problems to management for adjustmentProvides support to resolve guest issues in a timely and effective matter.Train new team members on our cleaning procedures and safety protocolsDirected 3 housekeeping staff in daily duties, including cleaning rooms, amenities replenished, delivering guest requests, removing items from hallways, and storing materialsEnsure work assignments are completed by team members andFinal inspection of guest roomsOversee safe use of chemicals and cleaning equipmentHousekeeperTEAM HOUSING SOLUTIONS - La Villita ApartmentsCorporate Housing - Carrizo Springs, TXSeptember 2017 to April 2022Administration / ManagementMENDOZAS BODY SHOPAuto & Body Repair - Carrizo Springs, TXAugust 2010 August 2013Billing and InvoicingData EntryCustomer ServiceBusiness ManagementCreate POs and enter ROFile repair orderRecord DataInsurance claimsGenerated weekly reportsEDUCATIONBusiness Administration & ManagementSul Ross State University - Uvalde, TXJanuary 2006 to May 2006Associate in Arts (AA) in ManagementSouthwest Texas Junior College - Uvalde, TXMay 2004 to December 2005Associate in Arts (AA) General StudiesSouthwest Texas Junior College - Uvalde, TXDecember 2004 to December 2005A.A.S in Office Systems Technology / Administrative AssistantSouthwest Texas Junior College - Uvalde, TXJanuary 2002 to May 2005SKILLSData EntryBilling and invoicesMicrosoft officeExcelCustomer Service OrientProblem Solving/Conflict ManagementEmpathyGood CommunicationMicrosoft OfficeAdministrative SkillsLeadership/ ManagementDecision makingTime ManagementAccountingCERTIFICATESCertificate of Completion- Office Systems TechnologyCertificate Know Your Customer & Customer Due Diligence TrainingCertificate - Effective Customer Service SkillsDiploma Human Resources (HR) |
