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Click here or scroll down to respond to this candidateCandidate's Name 256 New Hampshire LaneTrafford, PA Street Address
PHONE NUMBER AVAILABLEOBJECTIVETo contribute my diversified background to assist an organization in increased productivity. EMPLOYMENT HISTORYCustomer Service/Logistics Operations 2009-2015MAVERICK DENTAL LABORATORIES, LLC - Monroeville, PA Liaison for international labs from the Philippines, Hong Kong and Shenzhen Internal and external remake return authorizations Quality control with overseas labs via e-mail and photos Member of Safety Committee: implement safety for the lab following OSHA standards; yearly meetings with company insurance holder Manage inventory and distribution of precious metals Manage drivers' schedules and routes Handle all aspects of shipping and receiving with UPS and Fed Ex Supervision of account managers Production manager for entire laboratory; manage distribution of technician's work(approximately 20-27 employees) Meet with department managers daily to discuss department employees work skills to effectively distribute work loads Train new employees: customer service/data entry, warehouse employees on daily operations and computer programs Responsible for outside sales with telephone communication related to client accounts Purchase and distribute supplies for all departments in lab Build burs for RotaryCustomer Service/Quality Control/Logistics Operations Supervisor 2005-2009 JESSE & FRICHTEL DENTAL LAB, PRECISION DENTAL LABORATORY, J & F INTERNATIONAL DENTAL LAB, ADR JESSE & FRICHTEL (State of Indiana) -Pittsburgh, PA Correspondence via emails with international labs in Shanghai, Korea, Hong Kong, and Germany regarding cases outsourced or supplies ordered Validate emails/invoices with Labnet program; pull cases for inventory for incoming shipments confirming metal weights for each case Shipping and Receiving/Warehouse Manager - unpack/stage cases for quality control from overseas shipments, ship incoming work to sister laboratories for stages of cases, track all packages via UPS, Fed Ex, DHL: International and domestic Generate daily reports using Labnet for next-day workload and staged work for technicians Invoice finished work for delivery to doctors offices, confirming accuracy of billing Designed, scheduled and prioritized daily driver routes for Pittsburgh and surrounding areas Pack approximately 50-300 cases daily for international shipments Check in drivers for lab departments (unpack, sanitize, stage cases) Place/distribute orders for all lab supplies, semi-precious and precious metals Work daily with UPS customs brokerage and FDA in Louisville, KY on held shipments, work with UPS representatives Hold daily management meeting with department managers/company owners Candidate's Name
2 Accountable for customer service via telephone or physician offices to meet with doctor and staff to discuss cases Responsible for all return goods authorizations Ensure quality control of finished production Preform data entry for all prescriptions coming in with client cases Marketing in the form of cold calling followed by information packets mailed to new clients Train new employees in customer service, data entry and marketing/cold calling, receptionist and warehouse workers Interact with HR on all aspects of hiring, firing, annual evaluations on warehouse employees, drivers, and International employees under a working visa Oversee warehouse employees on daily operations Worked with sister lab in Indiana state providing data regarding clients, produced reports of incoming and outgoing shipments, handled all marketing and cold calling Open and close facility, answer multiple line telephone calls, data entry/customer service Surgical Technician, Secretary 2002-2004JASMINE VETERINARY HOSPITAL - Springdale, PA & North Huntingdon, PA Open and close facility Handle to 40 telephone calls daily, schedule appointments for 2 offices Treat patients from prior evening, bring in new/existing clients and gather patient information Provide vaccinations, anesthesia, dispense medication, prepare patient for surgery, prepare surgery room instruments, and assist in surgeries, both internal and external Care for orphaned/abandoned wild and domestic animals Take and develop x-rays Work in pharmacy and fill prescriptions Train and oversee the work of employees Responsible for maintaining checkbook and petty case for both offices Handle insurance billing, cash payments, and set up payment plans Attend various seminars including Zoonic Parasites (2004), Veterinary Office Management(2004), and Behavioral Therapy (2003)Secretary 2002-2003NEW IMAGE & HRG - North Huntingdon, PA Handled over 50 telephone calls and emails daily; scheduled appointments Responsible for processing monetary transactions and patient data entry Described processes, hair transplants and pieces to customers Greeted clients/assisted them with paperwork Performed Accounts Payable/Accounts Receivables; maintained client files Oversaw equipment maintenance Prepared brochure packages or mailing for prospective/existing customers Responsible for inventory control/restocking supplies Tracked shipping information/packaged all products Corresponded with client when product ready/maintained confidentiality Typed letters/memos/reports/workbooks/mail merges Trained new employees to daily operationsCandidate's Name
3WORK RELATED EDUCATIONAL CLASSESThe Study Club October 2010 3.0 hours Subject code -015-Pathology EDUCATIONPrivate Industry Council of Westmoreland/Fayette Inc. - Greensburg, PA Certificate in Computerized Office TechnologyNorwin Senior High School - North Huntingdon, PADiplomaCentral Westmoreland Career & Technology Center - New Stanton, PA Certificate in Marketing & RetailingCOMPUTER PROFICIENCYSAP Labtrac Microsoft Word ExcelPowerPoint Word Perfect Microsoft Access Altapoint |
