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Click here or scroll down to respond to this candidate Candidate's Name (ITIL 4-ITSM)
New Hyde Park, New York, USA.
(No work permit, reqd sponsorship visa) Cell: PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
LINKEDIN LINK AVAILABLE l-4-itsm-Street Address b7
Summary
A technology-driven professional with 26+ years experience in Project Management, Data Centre
Opera ons, Remote Data Center Management, Cloud Technology, Networking, Technical Support, Analy cal
Skills & Strategy Planning.
Comprehensive understanding of networking concepts pertaining to LAN, WAN, IT-communica on,
Networking devices, Administra on and Maintenance.
Adept in analyzing informa on system needs, evalua ng end-user requirements, custom designing
solu ons to complex informa on architecture management.
Experience
Service Delivery Manager
Op musCloud Consul ng, New York
Sept 2022 ll date
Our mission is to help you gain nancial value from the digital transforma on of your businesses by
developing, implemen ng and suppor ng world class, cloud ready, secure and agile IT infrastructure
solu ons. We deliver this technology exper se through a full life cycle model of professional services
including strategy, consul ng, implementa on and design.
Responsibili es:
Service Desk, Vendor and Delivered Services
Serving as a SPOC for assigned client accounts & focal point for client ac vity across Opera ons.
Manage service delivery across all loca ons where services are provided, such as client loca ons,
delivery centers, external providers, etc.
Work with client and delivery centers for agreed SLA achievement, demand plan and delivery schedule.
Deliver e ciencies through industrialized processes and improved automa on
Achieve de ned SLA commitments and other nancial/opera onal metrics for area.
Par cipate in Solu on Design Processes
Directly or indirectly work with opera ons team to achieve on- me/on-budget results
Sr. Service Delivery Manager
NTT Global Data Centers and Cloud Infrastructure, India
Nov 2019 - Aug 2022 (2 years 10 months)
NTT global pla orm is one of the largest in the world. NTT is recognized as a Leader by IDC in the Worldwide
Coloca on and Interconnec on Services MarketScape, spanning more than 20 countries and regions
including North America, Europe, Africa, India and APAC. As a neutral operator, we o er access to mul ple
cloud providers, a large variety of Internet Exchanges and telecommunica on network providers including
our own IPv6 compliant, er-one global IP network. Our clients bene t from tailored infrastructure and
experience consistent best prac ces in design and opera ons across all of our reliable, scalable and
customizable data centers.
Responsibili es:
Timely delivery of customers IT infrastructure projects and services from di erent ver cals across NTT
Datacenters.
Technical Structure comprised Windows, Linux, Hypervisors, Switches (L2, L3), rewalls, Load
balancers, Routers, Lease Lines, Storages and backup solu ons, managed and unmanaged IT services,
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coloca on setups and redundant IT Infrastructure setup with high availability and DR solu on.
Enable delivery of project as per scope of work & technical solu on document.
Ability to create the project documents as necessary master schedules, BoMs and related
documenta on.Ability to develop and monitor project schedules and melines to iden fy and meet cri cal
milestones.
Owning and developing rela onships between cross-func onal teams on their roles, expecta ons
and responsibility.
Delivering e ec ve execu on within large, mul -project programs.
Manager Sales & IT Support
AR Overseas Real Estate
Jan 2018 - Sep 2019 (1 year 9 months)
AR Overseas Real Estate provides strategic real estate investment planning and the crea on of real estate
investment programs for individual and ins tu onal investors worldwide with special emphasis on the
booming Dubai markets and the ever so dynamic holdings. The primary mission of AR Overseas Real Estate
is to create sustainable economic value for its clients and investor co- partners through acquisi on of
assets that provide above-average returns and display signi cant upside poten al.
Responsibili es:
Looking a er in-house networking, mail server and upda ng websites on mely basis.
Lis ng/Adver sing proper es Commercial/Residen al for rentals, o -right selling & heavy deposit
on respec ve websites & other marke ng media along with photos.
Prepare the necessary documenta on with the respec ve authori es.
Collect the rental cheque/cash from the respec ve tenants & deposit in respec ve owners bank account.
Communicate with Landlords and Tenants on property related issues.
Nego ate with tenants and resolve the con ict.
Technical Sales & IT Manager
Ali Al Reyami Manpower Supply Services
Sep 2017 - Dec 2017 (4 months)
Ali Al Reyami Human Resources Consultancies is one of the UAE's developing manpower recruitment
agencies, supplying manpower as per client's requirement. We have built signi cant agreements with
the most trustworthy agencies in India, Nepal, Pakistan, Philippines, Sri Lanka, Uganda.
Responsibili es:
Target & iden fy all major corporates, seeks appointment with the respec ve HR/Recrui ng Manager
to share our business proposal.
Adver sing our services on our website & social media.
Develop and follow up on business leads.
Maintaining and developing rela onships with exis ng customers in person and via telephone
Cold call, direct email, and perform other lead genera on ac vi es.
Ensure customer sa sfac on.
Maintain & updates company websites for any new adver sement/changes as on when reqd. along
with mail server, database & in-house network.
IT Manager (Work from Home)
DNA Financial Systems
Oct 2013 - Apr 2017 (3 years 7 months)
DNA Financial Systems is a nancial so ware and hardware consultant and integrator, dedicated to
serving nancial ins tu ons in Asia, Paci c Rim, and the Middle East.
We provide technically integrated and customized solu ons sourced from a variety of hardware
vendors which, together with our so ware and project provision, bring 'best-of-breed solu ons to our
clients. We have been ac ve in seeking the I.T. projects that nancial ins tu ons prefer to outsource.
Responsibili es:
Liasoning with India & Sri Lanka Telecom Vendors.
Escala ng for quick resolu ons.
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Technical support to real- me nancial clients
Troubleshoo ng & Installa on of routers.
Maintaining two Pops in Mumbai.
Manager Informa on Technology Administra on
Conf Med Events
Sep 2012 - Sep 2013 (1 year 1 month)
Conf Med Events & Training, an event organizing company, established in 2009, chosen Dubai as base; covers
en re UAE & Gulf countries; passionate about providing excellence in professional events, seminars,
workshops and conferences, academic, business mee ngs, group discussion and expert forums can be made
possible with us.
Responsibili es:
Looking a er en re IT including hardware & so ware along with planning, implementa on &
execu on for organizing in the respec ve events.
Liasoning & nego a ng with vendors as per the events requirements for respec ve products.
Keeping track of all Hardware inventories & stocks.
Sr. Manager Technology
Newswire18
Oct 2006 - Aug 2012 (5 years 11 months)
NewsWire18 Ltd. (part of Network18 Group) is India's rst real- me news and market data pla orm
company. It provides nance professionals with the most relevant news, views, market intelligence, data
and analy cal tools in a single WorkSta on that help them stay ahead.
Responsibili es:
Extending onsite support to the clients including maintenance of hardware/so ware support.
Planning, purchasing, troubleshoo ng, maintenance and upgrade of all hardware and so ware related
to LAN/WAN networks.
Overseeing Interna onal/Intercity links, MPLS, ISP, Data servers, Modems, Routers and Switches.
Monitoring the network performance/ tra c at the clients end and undertaking result-oriented
measures for op mizing network performance. Using NMS tools like Solar winds, Cyberguage, etc.
Monitoring Servers for regular windows/an virus updates/patches, health, etc.
Rela onship management with VSNL/DOT/MTNL & private vendors like Tata, Reliance, for
commissioning of new lines as well as maintaining the exis ng lines and new developments, Rou ng
Analysis, interconnect, Tari changes & ensuring maximum up me of data circuits.
Keeping track of all Hardware inventories & stocks.
Project Manager
CMS IT Services
Sep 2005 - Sep 2006 (1 year 1 month)
CMS IT services are an industry leader in Managed IT services and system integra on. We combine
world-class cloud, digital, automa on and cybersecurity exper se with core strength in leveraging
op mal technologies to rapidly create e ciencies and scale for our customers opera ons.
We o er an extensive array of services to help our customers thrive on next-genera on technologies;
helping build, transform and manage their IT opera ons. Our services include cloud assessments and
migra ons, applica on digi za on and moderniza on, digital experience enhancement, informa on
management and cybersecurity, IT automa on, and product development support.
Responsibili es:
Deployed in ABN Amro Bank as a Project Manager looking a er their All India IT which includes:
Team Management
Resource Management
Cost Management
SLA Management
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Vendors Management Skills
Meet Quality & Quan ty measurement as per SLA
Problem Management
Escala on Handling
Implement Process & policy as per clients requirements
Change/Inventory ManagementMonthly Review with senior Management
Technology value addi on for the clients
Manager Technical Services
Indian Quota on Systems Private Limited
Aug 1995 - Aug 2005 (10 years 1 month)
The Company was set up in 1990 as a provider of on-line real- me informa on services to the nancial sector
in India and South Asia. In the years from 1990 to 2006 we represented Knight-Ridder Financial, Bridge
Informa on Systems, Dow Jones Markets/Telerate, Moneyline and the Reuters Group, and were extremely
successful.
Responsibili es:
Project Management
Service/Helpdesk Management
LAN/WAN Management
Infrastructure Management
Networking
Data Centre Opera ons
Rela onship Management
Technical Support
Educa on
Diploma in Industrial Electronics from M. H. Saboo Siddiq Polytechnic (1992-1993)
Major Subjects: Industrial Electronics, Computers & Telecommunica on.
H.S.C with Voca onal Electronics from Bandra Junior College (1989-1991)
Major Subjects: Physics, Chemistry, Mathema cs & Electronics
Secondary School Cer cates from St. Anne's High School in 1989
Major Subjects: Mathema cs and Science
Licenses & Cer ca ons:
IT Informa on Library Founda ons Cer ca on (ITIL) - PeopleCert
Cisco Cer ed Network Associate from Pearson VUE, Delhi-India -
Cisco Issued Oct 2004 - Expires Apr 2008
Project Management Professional (PMP) - Pursuing
Skills:
Data Centers Project Management Service Delivery Management Customer Service Management
Service Desk Customer Service Networking Team Management.
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