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Title General Manager Customer Service
Target Location US-FL-Orlando
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Orlando, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceRestaurant General ManagerLombardis Restaurant and Congas Bar Night Club - Miami, FL March 2018 to April 2023Overall operations of Restaurant and Night Club, liquor and food orders, staffing, inventory, training and overall operations as aboveOwner/Business ConsultantHavana Club Restaurant Caffe - Miami, FLMay 2006 to April 2012Owner Operator, Operating Business Partner, licences, Business licence, Alcohol and Seating licences from DBPR, sales tax licence, overall Daily operation training of Staff, food handler certification and Managers Certification, I'm Serv Safe Manager Certificate, National Registry Food Safety Professional Manager and Proctor, Fluent in English and Spanish, and Development of staff Cross training and Implementation of New systems, following the Safety protocol and Restaurant safety and Food Safety, Following the Guidelines for Minor laws, and safety precautions, while maintaining higher standards and food safety protocols.General Manager/Area CoachTaco Bell/Yum Foods - Miami, FLMarch 2006 to April 2012Manager, overall Daily operation of Restaurant and other Locations staffing, schedule, Sales Projection, training, inventory, Bank reconciliation, Supplies, maintenance, and development of other Managers and operations, Following State and federal guidelines for, Minors and procedures of Proper development,and safety, and Food handling, developing sales and profits maintaining High standards to Company guidelines.General Managing PartnerRuby Tuesday - Miami, FLJune 2000 to March 2006Overall Daily operation same as Above, food orders and liquor order, Training, Staff, inventory, Bank reconciliation Supplies, License, payroll etcGeneral ManagerTaco Bell/Yum Foods - Miami, FLApril 1993 to June 2000Overall Daily operation of Restaurant Staffing, schedule, training, Food Safety, orders, overall operation and development of other Managers and operations of other Stores resolving, Different issues and various locations, proper food orders, Labor projection, Sales and profits maintaining High standards, and growing the Sales and profits maintaining proper development of Staff and other Managers, implementing food safety and general safety guidelines, and following State and federal guidelines of Minors, and procedures.EducationAdministrator and General Manager certification in National registry food safety professionalNRFSP - Orlando, FLFebruary 1996 to PresentServ Safe Manager in Food Safety ProfessionalServ Safe - Miami, FLMay 2022 to May 2027College in Business AdministrationMiami-Dade Community College - Miami, FLAugust 2001 to June 2002High school diplomaW Las Vegas High School - Las Vegas, NVSeptember 1974 to June 1979Skills Food Safety Restaurant Management POS Management Catering Kitchen Management Experience Merchandising Food Preparation Serving Experience Forecasting Profit & Loss Restaurant Experience Cooking Supervising Experience Labor Cost Analysis Kitchen Experience Time Management Recruiting Upselling Purchasing Cleaning Experience Leadership Employee Orientation Retail Sales Inventory Control Writing skills Microsoft Excel Sanitation Microsoft Word Communication skills Workday Conflict management Microsoft Office Budgeting Cost control Windows Retail management Financial report interpretation Computer skills Organizational skills Culinary Experience Financial Analysis PayrollLanguages Fluent Spanish and English - FluentCertifications and LicensesFood Handler CertificationServ safe Manager Certificate and National Registry Food Safety Professional Manager and ProctorApril 2022 to April 2027AssessmentsManagement & leadership skills: Impact & influence  Completed June 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: CompletedRestaurant manager  ProficientNovember 2022Managing restaurant staff and meeting customer expectations Full results: ProficientCooking skills: Basic food preparation  Proficient July 2022Preparing food, using cooking equipment, and converting ingredient measurements Full results: ProficientFood safety  ProficientJuly 2022Knowledge of proper food and equipment handling safety measures Full results: ProficientSales skills  ProficientJune 2022Influencing and negotiating with customersFull results: ProficientManagement & leadership skills: Planning & execution  Proficient December 2022Planning and managing resources to accomplish organizational goals Full results: ProficientProject timeline management  CompletedDecember 2022Prioritizing and allocating time to effectively achieve project deliverables Full results: CompletedCustomer focus & orientation  ProficientJune 2022Responding to customer situations with sensitivity Full results: ProficientWork style: Reliability  ProficientOctober 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSupervisory skills: Motivating & assessing employees  Proficient October 2022Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientGeneral manager (hospitality)  ProficientNovember 2022Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientOutside sales  CompletedJuly 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: CompletedCustomer service  ProficientJuly 2022Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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