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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Big Run Dr.Frankfort, IL Street Address
Phone: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEPROFESSIONAL SUMMARYWide ranging client knowledge, a customer first approach and an uncanny ability to pick-up technical issues quickly has made me a valued and respected member of all the companies I have worked for.SOFTWARE EXPERIENCEMS Office XP, 2016DeltaviewDocs OpenCarpe DiemAll Windows desktop operating systemsActive DirectoryBlackberry PDAVOIPiPhoneIntapp TimeTrack-ItRemedySophos VPNDocXtools, DocXstyles, DocXchangeWORK EXPERIENCETalentFish Hoffman Estates, IL November, 2020 April 7 2023Level 2 Support SpecialistAssigned to Claires Stores to work on their tablet rollout.Responsible for programming and supporting over 1600 tabletsSupported 1600 tablets for stores across America, Porto Rico, and CanadaClausen Miller P.C. Chicago, IL July, 2011 February 2020Help Desk Support SpecialistImage and configure new computersAssisted 200+ users with all computer related issuesSetup new usersSetup and supported iPhone and Android smartphonesInstalled, configured, and supported Printers, scanners and other peripheralsSupported users in the office and their remote access needs.Worked with the mailroom to configure their handheld mail scanner to work on their computersUtilized and configured an IR scanner to track all company assetsDigital Staffing, Chicago, IL May, 2007 July, 2011Independent ContractorAssigned as a Help Desk Analyst to the John D. and Catherine T. MacArthur Foundation Three month assignment extended July 2011Aid users with computer needs of all typesAssisted in support of all foundation BlackberriesNeal, Gerber & Eisenberg LLP, Chicago, IL October, 2004 March 2007System AnalystAssisted 400+ users with all computer related issuesAid users with their wireless phone billsSetup, supported and administered the firms Blackberries, Treos and assorted SmartphonesWorked with trainers and management to test new software and new training materialResearched and tested 3rd party software for use with PDAs and unified messagingUpgraded and administered as needed servers running Windows Server 2003Bowne Business Solutions, Chicago, IL October, 2002 October, 2004Application Support Specialist/System Support SpecialistAssigned to the law firm of Sonnenschein, Nath and RosenthalPromoted in May, 2004 to System Support SpecialistDuties increased to include desk side supportHealthy Document Committee - Work with trainers and application analysts to create procedures for maintaining stable documentsTech Tip Committee - Worked with trainers and application analysts to create and distribute tips on various functions and procedures to aid users in a variety of software functionsResponsible for phone support for over 1500 users at a nationwide law firmWorked closely with all levels of IS staff to resolve client issues rapidlyWorked with trainers to test new training material and new processes for maintaining document integrityE Tech Systems, Inc. Schaumburg, IL July, 1997- October, 2002Staff Consultant, Product Manager/Senior Video SpecialistResponsible for handling technical phone support for all supported software packagesManaged a staff of 6 internsMaintained all in-house and client computersWorked closely with various venders to purchase hardware for in-house and client needs.Responsible for creating and implementing network solutions for several clients.Responsible for developing training manuals and product documentation.Upgraded and administered Windows 2000 servers and Windows NT 4 serversThe Mail Works Naperville, IL April, 1990-July 1997Customer Service RepresentativeEDUCATION/CERTIFICATIONSMicrosoft Office Specialist (MOS)WordExcelOutlookCollege of DuPage, Glen Ellyn, ILA.A. General Studies 1997EXTRA CURRICULAR ACTIVITIESSevere weather spotter 1996-PresentNaperville Police Department Volunteer (Crime Prevention) 1997 2005 |
