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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEWORK SUMMARY:15+ years in IT Industry, trouble shooting, and customer satisfaction.Bachelors of Science in Mathematics, Minor in Computer Science and PhysicsHolds Electronic Technician Specialist Certification, component level and solderingSupported Dell, IBM, HP, and Multiple servers.Provided second and third level support of PC and non-PC devices.Installed software, hardware, completed upgrades, setups, testing, and data recovery.Supported Lotus Notes, the Blackberry server, and the transition to Windows 10.Network setup and configuration TCP/IP, Cisco VPN, Remote Access Point, and DomainInstallation of work stations, file transfer, laptops, printers, UPS, SAN, and 2008 serverLinux and Unix installation, configuration, support, update, file transfer.Kevin is an excellent communicator, with impeccable customer servicePROFESIONAL SUMMARY:Solutions-focused, team oriented with broad-based experience and hands-on skill in the successful implementation of highly effective help desk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.TECHNICAL SKILLS:Operating Systems:Windows XP, Vista, 7, 8, and 10, Macintosh OS X, Linux Fedora, Ubuntu and RH.Hardware:Desktops, Laptops, tablets, and Servers, Smart Phone Systems, Printers, Digital and Web Cameras, White Boards, and digital video/audio web conferencing equipment.Software:Adobe products including CS3 and CS5, Hummingbird, Microsoft Office (98 2007), Visual Studio and Visio, Symantec including Anti-Virus, Ghost, pcAnywhere, Veritas, Altiris WebEX, and VMWare.Networking:Active Director, LDAP, NAS, NFS, SAN and Printer Configuring Troubleshooting.System Administration:Managed groups, users, security, and devices using Active Directory and LDAP, data bases, scripting using PHP and shell, back-up and data recovery.Router\Switch:Cisco, Dell and Netgear including Hubs, Switches, and Remote Access Routers and Switches.Deployment Tools:SMS and SCCM, Altiris, Citrix, Ghost, EPiC, VNC, and IUB.PROFESSIONAL EXPERIENCE:8/21 to presentDesktop SupportWipro\ Anthem St. Louis, MO 63113Perform the functions of the Asset ManagementMaintain, update, and manage outgoing and incoming assetProvide shipping and reclaim instructions, equipment, and client supportLog all pcs, macs, tablets and smart phones into inventory utilizing SCCM toolsPrepare equipment for disposal using established processes to ensure the full protectionof the organization, while minimizing costs4/21 to 8/21IT Specialist/Customer SupportBJC St. Louis, MO 63110Managed and support clients migration and equipment for Windows 10Perform back-up, data recover, clients data and profiles restorationShip IT assets to other offices or vendors upon requestSupports Microsoft office, Outlook, Client accountsUpdate asset records as assets are deployed, moved or returned to stockConduct scheduled physical audits of assets in storage, at datacenters and office areasPrepare equipment for disposal using established processes to ensure the full protectionof the organization, while minimizing costsPerform functions of the Asset Management Associate as neededUtilized SCCM and Active Directory to manage Users, Computers, and Software upgrades10/20 to 3/21End User Support SpecialistAmeren St. Louis, MO 63103Provide excellent communication skills to the business line and change leader for the projectProvides customer support with advanced diagnostics and collaboration to ensure that the best technologies are being used effectively and efficiently meeting business objectives and aligning with corporate strategy.Work closely with other Digital teams to assure that Digital standards are being followed to establish a secure computer environment for the business and that we are delivering on corporate strategy related to safety and security of Digital Assets.Provide assistance to teams by maintaining inventory controls, scheduling, and ensuring that all standards are followed across business segments aligning with established strategic policies inDigital.06/19 to 06/20AV TechnicianLodging Hospitality Management - St. Louis, MO 63146Provide exceptional customer service by developing good working relationships with the customers from beginning to end of the event. Using technical skill and knowledge to resolve customer concerns and to ensure customer satisfaction. Develop innovative ways of streamlining the operation and setup process wherever possible. Assist and support lead technician and sales management team whenever and however needed to ensure a successful event and customer satisfaction. Complete or assist with miscellaneous projects as needed though out the hotel. Maintain knowledge of all modes of audio-visual devices and provide support and training. Other duties as assigned...07/14 02/19Member Service CoordinatorEnterprise Holdings Inc. St. Louis, MO 63113Provide exceptional customer service by developing good working relationships with the customers.Resolve customer problems & complaints to ensure customer satisfaction.Create & develop innovative ways of streamlining the operations processes wherever possible within the guidelines of customer requirements & team goals.Assist & support Lead Logistics Coordinator & Logistics Manager whenever & however needed.Complete or assist with miscellaneous projects as needed.Maintain knowledge of all modes of RAEC transportation programs.Other duties as assigned12/12 5/14Windows 7 MigrationMonsanto /Technology Partners, St. Louis, 63136Managed and support clients migration and equipment for Windows 7Physically receive shipments delivered to the asset managementPerform back-up, data recover, clients data and profiles restorationShip IT assets to other offices or vendors upon requestSupports Microsoft office, Outlook, Client accounts, and RSA tokensFulfill hardware requests submitted by internal IT departmentsUpdate asset records as assets are deployed, moved or returned to stockConduct scheduled physical audits of assets in storage, at datacenters and office areasPrepare equipment for disposal using established processes to ensure the full protectionof the organization, while minimizing costsPerform functions of the Asset Management Associate as neededManage and Utilize ticketing system called Remedy.01/11 PresentSystems AdministratorKim McDonald M.D.P.C, Florissant, MO 63033David Powers Insurance, Kirkwood, MO 63122Performed the migration from Work Group environment to a 2008 server with Domain/ADInstallation of work stations, laptops, printers, UPS, SAN, and 2008 serverManaged groups, security, VPN, and peripherals an Active Directory environmentProvide support of Non PC devices i.e. (PDAs, printers, video/web cameras, etc.)MEDISOFT installation, data transfer, systems back-up and recoveryComputer repair, system setup, remote access, and data recovery09/09 12/10Operations EngineerMaster Card GIT/TEK Systems, O' Fallon, MO 63368Install software, hardware, completed upgrades, setups, testing, and data recovery.Provide phone support, setup for clients during regular Technical Support hours.Support Lotus Notes, the Blackberry server, and the transition to Windows 7.Network setup and configuration digital video/audio web conferencing equipmentProvided support for Microsoft Office XP - 2007, Windows XP, VPN/Dial-up/Wireless connectivity.Support for SQL, TOAD and ERP, Blackberry, Guardian Edge, and Hummingbird.02/09 07/09System Administrator and Technical SupportDRS Technology/TEK systems, St. Louis, MO 63121Supported an environment consisted of digital video/audio web conferencing equipment.AS an Active Directory Administrator, monitored accounts and reset passwords.Installed hardware, made repairs, installed upgrades, and replaced items such as hard drives, rams, fans, and power supplies.09/08 01/09Operations EngineerMercy Information Services/TEK systems, St. Louis, MO 63141Provide third level support of PDAs, printers, video/web cams, cell phones.Supported personnel with the implementation of client engineering projectsMinimized future issues and improve quality of service through problem managementTested and deployed patches, software updates, and anti-virus updates to client devices06/07 08/08Support Service Technician (Linux Environment)Intra ISP, St. Louis, MO 63141Supported/managed the PHP upgrades to Web server and SQL scripts to Database serversCreate and Utilize scripts to maintain, back-up, recover, and fall back on server roll outs.Managed groups, security, VPN access, and users in an Active Directory/LDAP environmentPerformed system backup and data recovery activities10/06 06/07Systems Administrator and Support Service TechnicianDiagraph an ITW Company, St. Charles, MO 63304Managed the migration from an Windows NT to a 2000, and 2003 server platformPerformed the migration from Ipswich imail server to MS Exchange 2003 mail serverManaged groups, security, VPN, users in both a NT and an Active Directory environmentResponsible for the management/support of SalesLogix, SQL databases, Crystal ReportsSupported end users with Microsoft Visio, Crystal Reports, Office, and Auto CadEDUCATIONCurrently studying for my Network+ and Linux Certification onlineEHI Customer support and Trouble Shooting ClassesCharter Communication Customer support and Trouble Shooting ClassesMARITZ Inc. Training in Customer RelationsCameron University (University of OK) -Lawton, OK - Bachelors of Science in MathematicsMinor in Computer Science and PhysicsU.S. ARMY MISSILE AND MUNITIONS SCHOOL, Redstone Arsenal, AL - Electronic Technician and Soldering Specialist CertificationSt. Louis Community College-St. Louis, MO - Associates Degree in Electrical Engineering |
