Candidate Information Name Available: Register for Free Title Customer Service Collections Agent Target Location US-KY-Owensboro Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Professional SummarySkillsWork HistoryCandidate's Name
Owensboro, KY 4230PHONE NUMBER AVAILABLE EMAIL AVAILABLE Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Willing to work remotely from home. Customer ServiceOutbound Customer ServiceBilling InquiriesCustomer Complaint ResolutionInbound Customer ServiceCustomer RelationsOutstanding Communication SkillsCustomer Account ManagementIssue and Complaint ResolutionCall Volume and Quality MetricsSales and UpsellingFeb 2022 - CurrentRemoteCustomer Service/Collections AgentPurpose Financial-Advance AmericaHelped large volume of customers every day with positive attitude and focus on customer satisfactionFacilitated communications through management of inbound and outbound customer calls. Educated clients on account services and resolved client inquiries regarding statement information and account balances.Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.Responded to customer requests for account servicing. Collected funds from delinquent customers and minimized loss Directed day-to-day collections functionsMet customer call guidelines for service levels, handle time and productivity. Educated customers about billing, payment processing and support policies and procedures. EducationDeveloped highly empathetic client relationships and earned reputation for exceeding service standard goals.Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activitiesQuickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%. Jun 2006 - Aug 2015Frisco, TXLicensed Insurance AgentBollom And Parker Insurance GroupCalculated quotes and educated potential clients on insurance options. Obtained underwriting approval by completing application for coverage. Recommended type and amount of coverageAttended continuing education coursesReported policy changes and company conditions affecting customer satisfaction. 1982Owensboro, KYHigh School DiplomaOwensboro High School