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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLE E-Mail: EMAIL AVAILABLEObjectiveCustomer Service with a heart! I would love to find a career environment with advancement opportunities where I can apply my numerous skills in production, Leadership, customer service and sales QualificationsI bring a comprehensive set of skills that I believe will be helpful to any company. I possess an extensive skill set and knowledge in various computer programs and online services. I am also well versed in medical terminology and truly have a passion for educating patients. I am a people person which is an extremely needed qualification in any industry. I have over 20 years of customer service experience along with lead/supervision experience.ExperienceEligibility Interviewer Department of Economic Security 04/2023 - Current Interviewer state benefits Work pending cases for the state of Arizona medical assistance program Handle time sensitive materials to help approve or deny clients Work with HEAPlus system to complete applications submitted Review sensitive documents received for information pertaining to account and application Make decisions on denials for clients through extensive training program from State of Arizona Brand Ambassador Nebula Nectars 07/2022 - 3/2023Brand Ambassador/Marketing Assistant Set up tables at dispensaries on promotional days to educate on our products Contact management via emails, Google meet and Zoom at all dispensaries to schedule tables and promotions Assist with shop duties including production of products for deliveries Assist owner with marketing ideas and content creation for social media accounts Assist with deliveries including compliance paperwork and payment collection Assist owner with budtender Trainings teaching about our products and sales techniques to assist with sales Table at local events to promote products along with mocktail demonstrations Cannabis Advisory MUV 09/2021 - 05/2022Receptionist/Cannabis Advisor Greet incoming patients and customers while checking state issued medical cards and ID Process sales for pick up orders including submitting all sales to AZDHS for all medical patients Stock products in FIFO order Help in back with weighing bulk inventory to half ounces and eighths and pre rolls Know and process all closing and opening procedures for front of house OG Zonka 07/2020 - 9/2021Chocolatier/Sales (Closed Down) Make all items in the Zonka edible line from start to finish including infusion, cutting, wrapping and quality control, this included edibles, lunar rollies and RSO Deliveries for Zonka to all locations throughout Arizona along with collecting payments Conducted sales meetings with sample delivery to various dispensaries Ran budtender trainings for dispensaries carrying OG Zonka along with vendor days Processed invoices and manifests through LeafLogix and updated inventory, created labels per compliance for all products Updated LeafLink with all Zonka products and any new items or promotions UNDOO LLC 07/2019 04/2020Brand Ambassador and Personal Assistant Work all local events including tabling and providing samples and assistance to mmj patients with questions or concerns Personal assistant to the CEO, helped process emails, book flights, obtain refunds along with many other clerical duties Processed sales meetings with dispensary agents when requested for sales of UNDOO softgels Assisted with emergency on call availability to patients when in need including delivery Southwest Medical Marijuana Evaluation Center/Dr Burns Releaf 01/2020 7/2020 Certification Customer Service Representative Temp Assignment Check In/Check out patients in person and via telemedicine for certification appointments Collect payments for patients appointments and balance end of night Request records from healthcare providers for patients certifications Run weekly reports to check all application statuses Answer incoming calls and process outgoing calls to assist patients with paperwork and any questions concerning the process for certification Submit applications to AZDHS for certificationsValley Healthcare Group 6/2018 8/2019Customer Service Rep and Resupply Specialist Take incoming calls in large volume from patients for resupply of CPAP supplies, process and create orders Outbound calls for follow-ups to doctors offices to verify information and documents needed Verify benefits and eligibility for new supplies or CPAP equipment per insurance guidelines Troubleshoot CPAP issues, oxygen equipment and all other DME related calls with patients. Work in person with patients who walk in for supplies and assist with any co-insurance questions along with supply usageMcKesson/Remx 4/2017 06/2018Specialty Drug Case Manager Temp Assignment Complete cases and assist HCP office using Salesforce, running daily reports to determine the days SLAs Outbound calls for follow-ups on benefits and prior authorizations Conduct weekly meetings with PSL to discuss problem cases and work to keep patients in Personal Support Program Inbound and outbound calls, send and receive faxes, and daily use of Excel Comphy Co. 9/2016 02/2017Web Lead Bellingham, WA Work with Salesforce, Opencart, Auth.net and UPS website to handle all web customers needs Take incoming calls from customers to help with any orders they want to place or problems needing cases created to solve Make outgoing calls to customers or to UPS to resolve any issues with products or shipping the customer may have experienced. Handle large to small volume of incoming emails daily and process on a first come first serve basis unless high priority. Create cases for customers depending on the issue and analyze if the warranty will still apply depending on the situation. Issue refunds to my accounting department as necessary. Participate in meetings with staff and the owner on ways to improve Comphy Co website and increase sales and customer satisfactionBanner Health, Banner Home Care 10/2015 7/2016HME Client Intake Rep Chandler, AZ Work with Mestamed and transitioning into TIMS system Take incoming calls from patients to assist with all forms of DME ordering and questions about troubleshooting O2 and CPAP Place orders for patient wound supplies, CPAP supplies, and O2 orders, along with many other items of DME Make outgoing calls to patients and doctors offices for follow-up when needed Nextcare Urgent Care/Accounting Principles 5/2015 9/2015 Temp Assignment Mesa, AZ Cash poster, processing incoming payments from patients and insurance companies, attaching to each patients account Primary workload in Nextgen Light use of Excel spreadsheets daily Review incoming claim payments for accuracy, along with submitting for appeal for various issues Apria Healthcare 9/2013 5/2015Suspended Billing Rep Tempe, AZ Worked in ACIS on both inbound and outbound calls from patients and doctors offices Account research done to determine if all documents necessary for billing on hand, as well as eligibility per Medicare guidelines Tracked down CMN and face-to-face documents to determine patient qualification for testing, and advised doctors of what was needed, depending on ICD-9 codes of patient diagnosis Ensured compliance training completed to work with oxygen, CPAP and BiPAP, and other forms of respiratory equipment for billing purposesOption 1 Nutrition Solutions 12/2012 8/2013Medical Billing and Medicare Specialist Temp Assignment Worked on customer accounts in Brightree creating CMNs and DIFs for Medicare accounts and billing, as well as updating patient files and obtaining doctor signatures as needed Located hard-to-find offices and information in a timely manner Contacted doctors offices and patients for clinicals and information needed for patient files for billing Medicare Reviewed new patient packets for Medicare qualifications while determining readiness for release to billing Daily follow-ups on requested medical documentation with account notationEducationMesa Community College Mesa, AZ 2012 to 2015General StudiesCommunity work - Tom's PalmsCurrently on the board and participating member |
