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Candidate's Name , ACS, AIAAEMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLESummaryExperienced highly motivated Customer Support Manager. Possess solid reputation for building productive, customer-focused teams committed to achieving outstanding customer satisfaction standards. Excellent motivational, organizational, relationship and communication skills. Skills Exceptional Customer Service Collaboration Team Management Team Building Problem Resolution Communications Time management LeadershipProfessional ExperienceTrusty.care New York, NYDirector of Customer/Success Support, Trusty Back Office Pro The point person in representing Trusty.care to its customers. The bridge between customers, product development team, marketing, as well as the management team, providing a detailed perspective from the customer, while assuring that our customers are delighted with their experience using our product. Ohio National Financial Services Cincinnati, Ohio Director of Operations, Distribution (2018-2022)Lead a team of internal sales & marketing representatives to give 100% customer satisfaction. How can we help attitude while maintaining an average speed to answer of 30 seconds. Recognizing monthly top agents. Developed a hall of fame to show growth and development within the team as well as company wide. Recognized as Tiger Team alum and Quality leader based on excellent customer service and a passion for helping agents.Ohio National Financial Services Cincinnati, Ohio Director of Orientation Success Team (2002-2018)Designed, implemented, and managed a team to onboard and train new agents to Ohio National. Developed a program to make sure the agents were getting all the training and resources needed to become successful agents. Hired, trained, and managed many staff members to help with onboarding agents.Ohio National Financial Services Cincinnati, Ohio Sr. Fasteam Marketing Representative (1997-2002)Internal Sales & Marketing Representative. Helped agents to achieve desired sales goals. Assisting agents from product design, illustration, application submittal to in force policy. Manhattan National Life Cincinnati, OhioNew Business Case Manager 1994 - 1997Case management for life insurance applications. Data entry, ordering medicals, routing applications to underwriters and issuing many types of policies.(1994-1997)(2022-2023)