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Title Desk Technician Network Engineer
Target Location US-NC-Charlotte
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Jr. Network EngineerNC Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESUMMARY 2+ years of experience as a Junior Network Engineer, specializing in planning, designing, implementing, troubleshooting, optimizing, and testing static/dynamic routing protocols such as EIGRP, OSPF, MPLS, IS- IS, and BGP Proficient in design, implementation & managing LAN, WAN solutions for client setups Strong understanding of routing, switching, Intrusion Detection System (IDS), and Intrusion Prevention System (IPS), Firewall Management, IPSEC, VPN Configuration & VoIP Management Solid understanding of the OSI Model and TCP/IP networking standards, including protocols like SNMP and TFTP Knowledgeable in configuring static NAT, dynamic NAT, and dynamic NAT overloading Possess a strong comprehension of multiple contexts in ASA firewalls and have successfully implemented various failover mechanisms among ASA firewalls. Experienced implementing, configuring, troubleshooting ether-channel, HSRP, & VRRP Proficient in installing & configuring DNS, DHCP server, subnetting, IPv4, and IPv6 Configured network security policies IPSEC, SSL, VPN, Route-maps, distribute lists, Prefix lists, Access Control Lists (ACL), filters in Cisco ASA, Palo Alto environments Proficient in configuring/troubleshooting WAN technologies Frame-Relay & PPP Cisco Routers Solid understanding configuring Virtual Local Area Network (VLAN), spanning tree protocol (STP), and VTP Experienced in trouble-shooting both connectivity issues & hardware problems on Cisco-based networks Improved performance of the AAA modules by reducing internal messaging overhead & identifying areas for memory optimization Experienced in Virtualization technologies like installing, configuring, VMware vSphere Extensive knowledge of deploying & troubleshooting L1/L2/L3 TCP/IP, Multilayer Switching, QoS, IPSEC, UDP, Ethernet, Voice & Data Integration & IP Routing Protocols RIP, EIGRP & OSPF Experience in developing data applications in Linux/Windows environments Experienced in the development, implementation, & integration of strategies within a team-oriented environmentEDUCATIONBachelor of Science, Network & Communication Management DeVry University, ILCERTIFICATION: Cisco Certified Network Associate (Cisco ID: CSCO13634815) SKILLS: LAN, WAN, IDS, IPS, IPsec, OSPF, MPLS, NAC BGP, EIGRP, NAT, VLAN, VPN, ACL, Cisco ASA, Cisco ACI, ISIS, SNMP, TFTP, Load Balancing, TCP/IP, DHCP, CDX, DNS, AAA, VTP, STP, SSL, HSRP, VRRP, PRTG, Cisco ISE, Cisco ASE VMware, Wireshark, PPP, Palo Alto, PRIME, Frame-Relay, MS Visio, Windows, Linux EXPERIENCEJr Network EngineerMarch 2022  May 2023Atrium Health, NC/ Contract Experienced in installing, testing, servicing, and repairing various types of end equipment, not limited to, computers, network interfaces, cards, software, printers, modems, fax devices, and more Installed & maintained network devices such as routers, switches, firewalls, wireless LANs, IDS/IPS appliances, etc... Designed & installed computer network connections and cabling Conducted troubleshooting activities to address system failures and identified bottlenecks to enhance long-term efficiency and cable management Tested & configured software, maintained & repaired hardware and peripheral devices Provided support in the operation and the district data communications networks by installing, troubleshooting & maintaining hardware, software and data communication equipment Deployed and maintained Medical temperature controller system to nurse station, ensuring connectivity Created incident tickets (ConnectWise) to respond, track, and follow up on inquiries regarding access to applications and services, login help and various issues Worked with nurses/doctors with troubleshooting digital censoring controller Reported problems with procedures and made suggestions for improvements Installed and configured wireless Bridges and censors across the hospitals Environments: RIP, IGRP, OSPF, EGP, EIGRP, BGP, IS-IS, TRACEROUTE, Ipconfig, NetStart, Ping, Wireshark, PRTG Telnet, Hotspot, SolarWinds, SNMP, TCP/Dump, TCP/Ip, SolarWinds Web Helpdesk, Connect Wise, OS Ticket, Network Deployment Lan Construction, Inventory, TDR, Etc... Network TechnicianSep 2019  Feb 2022Spectrum/Metro-Tech, NC Migrated to Cisco IPSEC client/any connect Remote access VPN solutions from Palo Alto Global Protect Configured network access servers and routers for AAA Security Analyzed and understood the issues related to DNS, DHCP, and other IP conflicts Troubleshot & resolved dynamic routing, ethernet switching, and host connectivity issues in a window & network environment Leveraged CDX platform to promote material & environmental sustainability via creation, & exchange throughout the entire supply chain Configured rules and maintained Palo Alto firewalls Provided analysis of firewall logs using various tools Configured STP for loop prevention and VTP for Inter-VLAN Routing Configured Frame-relay & PPP encapsulation in various configurations and authentications Upgraded Cisco routers, switches, and firewalls using TFTP. Installed, configured, administered, troubleshot VMware server on ESX platform & VMware client, workstation Leveraged Cisco ISE to administer, product, enabling the creation and enforcement of security and access policy for endpoint devices connected to the companies Routers and Switches. Authenticated IPsec encryption & granted access for users/groups to log in securely in a VPN concentrator Leveraged PRIME membership program to provide Business-specific features and benefits unlimiting fast delivery on eligible items Troubleshoot network problems using Packet Analysis tools like Ethereal (Wireshark) Working with network redundancy, diversity, and associated dynamic protocols, including HSRP, VRRP Leveraged Network addresses control to define and implement policy and describe security access to network nodes by devices when they attempt to access the network Utilized IP and transmission control protocol (TCP) to maintain communication between servers Efficient use of MS Visio for technical diagrams, technical documentation, & presentation tools Environment: Cisco IPsec, Cisco ISE, VPN, Palo Alto, AAA, DNS, NAC, DHCP, PRIME, STP, VTP, VLAN, Frame-relay, PPP, TFTP, VMware, CDX, Wireshark, HSRP, VRRP, TCP, MS Visio. Network & Communication Management StudentJan 2016  Aug 2019DeVry University, NCAcquired Skills: DHCP, DNS, SSH, TCP/IP, Cisco ISE, SNMP, Wireshark, TCP dump, SolarWinds, NAC, PRTG, Lan-1, Firewalls, STP, CDX, MS Visio, Multi-tasking, problem-solving, PRIME, Cisco ASA, IPS-IDS, BGP, OSPF, EIGRP, OSI ModelHelp Desk TechnicianFeb 2012  Dec 2015OTTO Environmental Systems, NC Respond to customers issues via phone, email, and computer chat Provide customer assistance while documenting performs interaction Diagnose and provide support to customers reported issues Escalate issues to the next tier with next level of difficulty Install, make changes, and repair computer, upgrading hardware and software issues Follow up with customers to ensure issues are effectively resolved Use ticket system to create, support, manage and maintain customer issues Environment: Tactical problem- solving, ability to explain technical information clearly, multitasking, communication, applications tracking, troubleshooting, Hub spot, SolarWinds web help desk, Spiceworks, Connect wise, OS ticket

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