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Click here or scroll down to respond to this candidateCandidate's Name
Florence, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer service oriented professional with 14+ years combined management and administrative experience, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.Academic Honors Recognition / Honor RollFLEXIBLE: Adapts to new challenges and ideas and able to develop rapport with diverse populationsTEAM-ORIENTED: Motivates to create a collaborative and respectful environmentCUSTOMER SERVICE: Regarded as a natural people person with strong interpersonal communication skillsWELL-ORGANIZED: Manages time and priorities in multi-task environments Greenway Prime Suite EHR Microsoft Office / MS Excel MS Word MS PowerPoint Authorized to work in the US for any employerWork ExperienceCustomer Service Representative (Remote)Everise - Florence, ALOctober 2020 to March 2021Use company database to update patient information, address, account info, status of approvals, alternative medication, and coverageWork with Medicare Insurance: receive inbound phone calls, verify insurance, discuss insurance coverage, process deductions, offer quotes on medication, fill out prior authorization form, sent emails, sent faxes, call physicians and pharmacy to get information or authorizationAccept payments, post payments, and set up recurring paymentsDocument all interactionsCustomer Service Representative (Remote)Concentrix - Florence, ALJuly 2020 to October 2020Received inbound calls, asked and answered questions, and provided informationTracked and documented calls using a company specific software programHandled difficult problems and avoided escalation wherever possibleContinuously improved call handling skills, system knowledge, and communication skillsProvided exceptional service to customer that met or exceeds contractual service level agreements Retail MerchandiserKalan Industries - Florence, ALSeptember 2019 to May 2020Answered questions regarding the store and its merchandise via surveysMaintained inventory control through daily documentation and replenished ordersRecommended, selected, and helped locate or obtain merchandise based on customer needs and desiresStocked merchandise, sent invoices and troubleshot issues regarding inventory and suppliesSent correspondences regarding issues and processed 1099-T form as sub-contractor Current volunteer experience includes 11 months as a Caregiver CaregiverPrivate Duty Care - Florence, ALJanuary 2019 to December 2019Assisted with activities of daily livingHandled light housekeeping duties, prepared meals and provided hygiene assistanceTransported to doctor appointments and handled medication reminders Shipping Lead / Front Desk ReceptionistTranstar Industries - Florence, ALFebruary 2005 to January 2019Worked as Front Desk Receptionist (09/2009 - 11/2009)Scheduled appointments, answered phones, scanned invoices and maintained filesManaged 14 employees, trained new hires and resolved customer complaintsPrepared shipping documents, ensured orders were filled correctly and managed documentationGathered orders needing to be filled, verified order accuracy and troubleshot issuesLoaded and unloaded trucks using forklifts and followed OSHA safety guidelinesCollected payments and prepared bank depositsEducationAssociate of Science in Health ScienceUltimate Medical Academy - FloridaOctober 2020 to March 2021Diploma in Medical Office and Billing SpecialistUltimate Medical Academy2020CertificateUltimate Medical AcademySkills Customer service (10+ years) ICD-9 Office experience (2 years) Data entry (10+ years) Microsoft Word (5 years) Typing (5 years) Microsoft Office (2 years) Computer literacy (10+ years) Computer skills (10+ years) OSHA Medical office experience (2 years) Management (5 years) Medicare (1 year) ICD-10 (2 years) Organizational skills (10+ years) Medical billing (2 years) HIPAA (2 years) Medical terminology (2 years) Patient care (10+ years) Front desk (2 years) Load & unload (10+ years) Insurance verification (1 year) Medical records (Less than 1 year) Caregiving (10+ years) Medical coding (1 year) Computer operation (10+ years) Meal preparation (10+ years) Communication skills (10+ years) CPT coding (1 year) CPR (2 years) Administrative experience Records management (Less than 1 year) Microsoft Powerpoint (1 year) Stocking (10+ years) Cash handling (10+ years) Leadership (10+ years) Call center (1 year) Customer support (10+ years) English (10+ years) EDI Microsoft Excel (1 year) Clerical Experience Medical SchedulingAssessmentsCustomer focus & orientation ProficientMarch 2021Responding to customer situations with sensitivity Full results: ProficientVisual merchandising ProficientMay 2020Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel.Full results: ProficientFollowing directions ProficientMarch 2021Following multi-step instructionsFull results: ProficientCall center customer service Highly ProficientAugust 2021Demonstrating customer service skills in a call center setting Full results: Highly ProficientCustomer focus & orientation FamiliarAugust 2021Responding to customer situations with sensitivity Full results: FamiliarRetail skills: Shelf stocking ExpertMay 2020Receiving and storing merchandise or product.Full results: ExpertCustomer service FamiliarAugust 2021Identifying and resolving common customer issuesFull results: FamiliarWritten communication Highly ProficientJanuary 2022Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly ProficientSales skills FamiliarJanuary 2022Influencing and negotiating with customersFull results: FamiliarScheduling FamiliarJanuary 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: FamiliarProtecting patient privacy Highly ProficientFebruary 2022Understanding privacy rules and regulations associated with patient records Full results: Highly ProficientCustomer service ProficientSeptember 2022Identifying and resolving common customer issuesFull results: ProficientProtecting patient privacy ProficientJuly 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientCall center customer service Highly ProficientAugust 2021Demonstrating customer service skills in a call center setting Full results: Highly ProficientBasic computer skills FamiliarJanuary 2023Performing basic computer operations and troubleshooting common problems Full results: FamiliarAttention to detail ProficientDecember 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientTechnical support CompletedAugust 2022Performing software, hardware, and network operations Full results: CompletedCustomer focus & orientation ProficientJuly 2022Responding to customer situations with sensitivity Full results: ProficientTechnical support: Customer situations Proficient August 2022Responding to technical support situations with sensitivity Full results: ProficientVerbal communication CompletedJanuary 2022Speaking clearly, correctly, and conciselyFull results: CompletedMedical receptionist skills ProficientAugust 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientWork style: Professionalism ProficientJanuary 2023Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientRetail customer service FamiliarJanuary 2023Responding to customer situations in a retail setting Full results: FamiliarMedical terminology ProficientSeptember 2022Understanding and using medical terminologyFull results: ProficientData entry: Attention to detail FamiliarJanuary 2023Maintaining data integrity by detecting errorsFull results: FamiliarScheduling FamiliarJanuary 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: FamiliarMedical billing CompletedAugust 2022Understanding the procedures and forms used for medical billing Full results: CompletedInside sales ProficientFebruary 2023Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
