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Candidate's Name , BSWEMAIL AVAILABLEPhone Number: PHONE NUMBER AVAILABLESocial work graduate with a passion for helping others with disabilities. Member of the Street Address  club and Employee of the year nominee by RESPECT of Florida and National Industries for the Blind.Skills and CertificationsCertified as a safe talk coach for suicide preventionCertified in child abuse preventionProficient in Microsoft SuitePublished author and recording artistWork Experience:Customer Care professional:Lighthouse WorksOrlando, FloridaApril 2020  PresentProvide exceptional customer service for inbound callsAssist agents with claims issues, by phone and in personMentor for new agentsOccasionally perform front desk operations.Member of the 100 club, a program that rewards employees who receive 100% scores on calls.Administrative Assistant:Alabama Institute for Deaf and BlindHuntsville, AlabamaMarch 2016 - 2018Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.Answer questions about records or files.Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.Attend consumer home visits with Early Intervention Specialist and Counselor.Child Care Teacher:Little Citizens Child CarePine hills, FloridaJune 2009- August 2010Maintain a safe play environment.Dress children and change diapers.Observe and monitor children's play activities.Communicate with children's parents or guardians about daily activities, behaviors, and related issues.Sanitize toys and play equipment.Secretary:Seniors FirstOrlando, FloridaJune 2008  August 2008Scan or read incoming materials to determine how and where they should be classified or filed.Perform general office activities, such as typing, answering telephones, operating office machines, processing mail and securing confidential materials.Education:Oakwood UniversityBachelor of Social Work (BSW)Minor in MusicVolunteer Work: Best Buddies Central FloridaBright Start pediatricsTeen court of Central FloridaPathfindersSt. Andrew Childrens HomeVoices of Triumph Gospel MinistriesAltamonte Springs SDA ChurchMount Calvary SDA Church (Pianist Daytona Beach Florida)