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Candidate's Name
Street Address  Greene StreetHollywood, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:To implement my business experience in a corporate atmosphere where I may increase company profitability, boost employee morals and enhance customer satisfaction.Summary of Qualifications:Throughout my business career I have acquired a variety of characteristics such as being able to prioritize, work independently, multitasking, and developing interpersonal skills that enable clear and effective communication when addressing associate and client needs, creating an efficient and effective work environment.Experience:2021-PresentCatholic HospicePatient Care SecretaryProduce and provide Team Manager with various reports each morning in preparation for the managers staffing meeting.Prints Cell-Trak reports daily to facilitate the Team Mangers ability to approve time sheetsOrders equipment and/or ambulances for patients as directed by Team Manager.Pages team with relevant information about patients such as new admissions, discharges, etc.Maintains admission and certification tracking log.Obtains physician signatures on orders from physicians outside of Catholic HospiceEstablishes, maintains and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation, such as.Check census daily for accuracyEnters physician itineraries and notes into the Suncoast system weekly.Establish and maintain patient records.Performs other duties as assigned by supervisor.2018- 2021GMMITeam Leader/ Assistance Senior CoordinatorAssistance Coordinator uses the existing tool and procedures in place to understand and handle the case.Contact the Account Manager when the inquiry is client specific / account management relatedAssistance Coordinator to review the cases and make sure that Assistance Department follows Handbook and Work Instructions to meet Weekly / Monthly goals.Any request of patient / client that wants to speak with a manager.Performs other duties as assigned by the team lead or manager.Answers incoming calls from queue in a professional and courteous manner.Ensure that member requests are full filled, and questions are answered in an accurate, knowledgeable and efficient manner.Resolve Members issues followed-up in a timely manner.Renders assistance to travelers in emergency.Performs other duties as assigned by the team lead or manager.Enter appropriate comments and notes within customer database.2014- 2018Baileys Medical Equipment & SuppliesStore Manager/Intake/ BillingResponsible for executing organizational plans which comply with the company's policies.Maintains Staff by recruiting, Selecting, Orienting and training employees, Maintaining a safe, secure, and legal work environment.Developing personal growth opportunities for new employees.Obtains physician signatures on orders from physicians and follow Medicare guidelinesEstablish, maintaining patient charts in an orderly fashion Medical record.Mapping out exactly how to achieve goals for the company.Evaluating Employee Performance and growthCheck census daily for accuracyEstablish and maintain patient medical record requests, Plans of Care.Planning, monitoring, coaching counseling and disciplining employees to meet their productivity.Performs other duties as assigned by CEO.2012-2014Catholic HospicePatient Care SecretaryProduce and provide Team Manager with various reports each morning in preparation for the managers staffing meeting.Prints Cell-Trak reports daily to facilitate the Team Mangers ability to approve time sheetsOrders equipment and/or ambulances for patients as directed by Team Manager.Pages team with relevant information about patients such as new admissions, discharges, etc.Maintains admission and certification tracking log.Obtains physician signatures on orders from physicians outside of Catholic HospiceEstablishes, maintains and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation, such as.Check census daily for accuracyEnters physician itineraries and notes into the Suncoast system weekly.Establish and maintain patient records.Performs other duties as assigned by supervisor.2009-2011Community Blood Centers of FloridaMedical Relations Coordinator/Component LabCoordinate all aspects of day-to-day operations related to donor transactions ensuring full Compliance with FDA and others accreditation agencies.Compose over 200 notification letters each month.Communicate complex medical test results to donors.Master companys database and software program.Facilitate weekly reports to the appropriate government agencies.Review over 1,400 classified documents to ensure full compliance.Education:1999-2002 High School Diploma.Hialeah Miami Lakes Senior High SchoolComputer SkillsMicrosoft Word, Microsoft Excel, Microsoft Spreadsheet, Microsoft Outlook, Microsoft PowerPoint, Med star program, 10 Key experience, can type 40 WPMLanguages:Fluent in both English and Spanish.References:Available upon request.