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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Grand ConcourseBronx, NY Street Address
New York Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To get a position that allows me to utilize all my skillsExperience:11/13 05/2019Dal Global Services Ticketing Agent/Acting Lead Agent (Tame Airline)Air Europa AirlineGeneral duties:Help passengers with any type of issues with their reservations or ticket, ticket sales, charge for anything that the passengers need to pay, overweight bags, oversize, upgrades, etc.Flight reportPassenger service, gate agent, arrivalBriefing (assigning agents to their position)Training new employees10/13-04/15Worldwide Flight Service Ticketing Agent/ Supervisor (Tame Airline)General duties:TicketingDaily reportsSet up a briefingTraining new employees08/12-01/15DAL Global Services Passenger service agent (Interjet Airline)General duties:Check passenger from the passenger list, check passport, check passengers bags, board aircraft at gate, make announcement to the passenger at gate, escort passengers when is necessaryRamp coordinator, check the weight and balance of the aircraft, giving the paperwork to ASIG to load the bags in the aircraft, giving the paper works to the captains, singing the flight plan and sending the proper message to MexicoTicketing: help passengers with any type of problems in their reservations, ticket sales, charging passengers for overweight bagsDoing the ticketing report at the end of the day04/11-08/12DAL Global Services Cabin Service AgentGeneral duties:Responsible for the cleanliness, safety and security of aircraftMaintain the aircraft report and submitting to the supervisors06/06-08/10Mc Donald's Chief Manager (New York, NYGeneral duties:Scheduling Coordinator: Set up the daily schedule, assigning the crew to their responsibilitiesManager registers: responsible for changing cash drawers, changing cash drawers down, taking the deposit to the bankOpening and closing the restaurant, take customer orders and communicate the orders to the kitchen staff.Maintain the equipments in proper conditionsEducation:Lehman College Major: HSAHostos Community College Major: NursingSkills: Bilingual; Spanish and EnglishExcellent communication skills, excellent customer service, Microsoft word, Excel, computer literate, CITA program, Amadeus, sky port, sky speed. Amadeus AlteaCertifications:Safety Management System (SMS), security (AVSEC),Reference:Upon request |
