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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Puckett Road Cell: PHONE NUMBER AVAILABLELawrenceburg, KY Street Address EMAIL AVAILABLEOBJECTIVETo obtain a position utilizing my professional experience that offers challenge with an organization where problems and opportunities that are well matched to my skills and abilities to deliver results.PROFESSIONAL EXPERIENCEBright Spring Res Care 2019-PresentDirector of Regional Business Offices and Director of Client Funds (RFMS)Plan, develop and implement Business Office Best Practices across all assigned communities that will be measured through key metrics that have been determined for the yearDeveloped and implemented Standard Operating Procedures for core business office processes and activities for all assigned communitiesDeveloped and maintain knowledge repositories for repeatable business office best practices, training materials, and standard operating proceduresDevelop and monitor monthly key performance indicators and business office scorecards, designed to help evaluate and drive business office value and performance across all assigned communitiesWork with key stakeholders (internal and external) to develop a continuous improvement culture within the business office focus area, mapping current processes and facilitating the design and implementation of improved processesOversight of all Regional Business Office ManagersProvide subject matter expertise to Residential Operations LeadershipIn the year 2020 I have met all expectations of revenue bringing in a profit of $6,250,000.00 over and above of projection.Fill in as acting Business Office Manager for communities that need support or have a critical business office vacancy at the agency siteWork with key stakeholders (internal and external) to solve critical business problemsLeads monthly business office training for all assigned communities, developing training materials and content for Business Managers and Office Coordinators in conjunction with Regional Business Office ManagersAssists in the training of new Business Office staff, including training on key programsCoach and mentor Regional and local business office staff in creating a smarter business office workflow to solicit continuous improvementDirector of Client funds team managing the day to day activities for the departmentCreated and implemented Productivity matric to monitor trust fund team employees production, error rates, down time.Over see over 16,000 clients in the client fund system and over 244 operations.Created and implemented Debit Card program for the entire corporation managing over $5,000,000Implemented Compliance standards for Trust fund team and audit compliance for the departmentDevelop standard operating procedures and policies to ensure compliance with Federal and State guidelinesCoach and mentor manager and team members in client funds departmentDirector Revenue Cycle with RFMSCreate and Implement strategy to ensure AR reduction and positive Cash flowOversee management of staff in both Revenue Cycle and RFMS. Assisting in hiring, promotions, salary, and personal action plans as required.Assisted in creating and implementation of RFMS training program, also in creating and implementation of unclaimed property process for Bright Spring. The creation and implementation of the RFMS ticketing system.Actively working on continuous improvement in DSO by weekly meetings to address and create a plan to move forward with outstanding AR, with positive results, and to continue to remove DSO from AR.Work with members of the team across all levels of the organization to cultivate & foster teamwork to achieve defined goals and expectations. Ensuring team members are well qualified for their positions and continuing self-improvement of each team member creating stronger, well educated and knowledgeable staff who have a sense of ownership in their role with the organization.Working with various departments to create more streamline methods of payment delivery, moving to ensure all payers are electronic, removing paper billing thus ensuring a faster more accurate method to receive payment.Moved RFMS cash posting to outside organization to be more efficient. Retaining staff and training them to new positions.Continuous education of the healthcare industry in the locations of FL, AL, KY, TN, VA, WV, NC and GA. This will ensure methods to improve our billing practices to meet the changing needs of each state.Working on creating team building and team education systems for Revenue Cycle and RFMS with leadership developmentContinue to implement strategy to collect monthly cash above projected totals current month projection to be over corporate estimate by an estimated total of $1,688,871.45.Genesis Health Care, Lawrenceburg, KY 2015 - 2019Floating Business Office Manager 2015 - 2019Train and Support Business Office Managers within the Genesis network in both KY & TN via site visits, video teleconference or phone. I have trained nine individuals with a one-year period and have completed training on average within 6 months.Support centers as a Business Office Manager when the position is vacant; direct activities as a leader in the center, work the on the financial performance of the center and meeting with families to address both care & center concerns.Work closely with Administrators in the region to address concerns and drive improvements with their financial performance. An example a center had DSO of 70 days and I dropped it to 35 DSO. In addition, same center was 70,000 over budget and I reduced that to 10,920 under budget.In this Staff level position, I actively participate in weekly RCM calls and provide weekly reports to the team based on workload, current objectives, obstacles with suggestions for improvement and results.Work with members of the team across all levels of the organization to cultivate & foster teamwork to achieve defined goals and expectations. All centers in this region are consistently meeting and exceeding goals for DSO, budget requirements, and meeting percentages for reducing BDE and increasing cash collections.Actively work Bad Debt Expense, Aging Reports, Medicare / Medicaid, Commercial and other Insurance. Audits, Adjustments, Write offs, RFMSAdditional Responsibilities and accomplishmentsQuality Assurance Manager trainingMedicare/Medicaid complianceConsistently reduce Bad Debt Expense in the centers I am assigned toBeat budget by 2,000,000 in 2017 and slated to beat budget by 1,900,000 in 2018 for East region in KY and TNSenior Care, Lawrenceburg, KY 2010 - 2014HR Manager 2014- 2014Managed the timekeeping system, vacation scheduling, payroll and benefits for the center.Conducted new hire training and coordinated & trained on yearly benefit programs.Acted as a backup for admissions, helped with marketing & planning events for the facility.Administered Company Policies as needed to address concerns within the workforce.Develop, track, report, and manage yearly departmental budgets.Business Office Manager 2010 2014Managed the timekeeping system, vacation scheduling, payroll and benefits for the center.Conducted new hire training and coordinated & trained on yearly benefit programs.Acted as a backup for admissions, helped with marketing & planning events for the facility.Administered Company Policies as needed to address concerns within the workforce.Develop, track, report, and manage yearly departmental budgets.Additional Responsibilities and accomplishmentsReduced BDE by over 50,000 in first six monthsConsistently under budget annuallyMet DSO requirements and exceeded expectationsEDUCATION/CERTIFICATIONS/ASSOCIATIONSBachelor Business Administration Health Care Administration, Midway University, Midway, KY 2015 - PresentTarget graduation date: Summer 2019References Available Upon Request: |
