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Click here or scroll down to respond to this candidateCandidate's Name
Customer service/DriverWisconsin Rapids, WI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAble to communicates effectively, both in writing and while speaking, using clear, concise and simple language.A servant leader with a high ethical compass and consistent record of leading by example to maintain the company'svision.Provided leadership that facilitates a close partnership between human resources and operations to support store-levelexecutions and training and development while maintaining a high level of teammate satisfaction. Creative Operations Manager with broad-based background in highly competitive and dynamic organizations. Recognizedas decisive leader and excellent team player able to affect change. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceTransportationLamers Bus Lines - WisconsinOctober 2022 to PresentI drive for tours both local and long distanceDriverNordic Care Transportation - Eau Claire, WINovember 2019 to PresentI drive non emergent people to medical appointments Emergency Medical Technician Covid testerRhino Medical - Arlington, TXJanuary 2021 to November 2021I help patients self swab for Covid-19, perform data entry and registration. Customer Service AgentAmerican Airlines - Mosinee, WINovember 2019 to March 2021I worked both above and below wing and helped Customers have an excellent travel experience. Managed client records Set up client appointments Performed customer service surveys Provided policy and service information Assisted customers with a warm and professional attitude Answered general questions Resolved customer information and complaints Responded to claim inquiries Responsible for tracking and maintaining inventory Responsible for cashier duties Handled online orders and credit card transactions Field AgentJM Adjustments - Sterling Heights, MIMarch 2016 to March 2021I travel throughout the state of Wisconsin and Michigan and help customers restructure their home loans and notarizedocuments as neededCompleted mortgage training to stay current on latest updates to restructure home loans. Provided updates about completed assignments.Produced and completed mortgage paperwork.Performed demonstrations of features, responded to questions and overcame objectives with persuasive communication skills.Maintained consistent customer contact to determine satisfaction level, gather information and solve problems.Managed rights of way, easement and dedication processes. Conferred with taxpayers and bank representatives to discuss issues, laws and regulations related to returns and address problems.Conducted independent field audits and investigations of income Checked completeness of information when processing loan applications and bank transactions. Maintained records for each case, including phone numbers, contacts and any actions taken. Managed wide variety of customer service and administrative tasks to resolve customer issues. Educated customers on product and service offerings. Confirmed that appropriate changes were made to resolve customers' problems. Built customer confidence by actively listening to concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Answered customers' questions and addressed problems and complaints in person and via phone. Emergency Medical TechnicianNorth Memorial Health Care - Robbinsdale, MNMarch 1990 to October 2018Managed care in field and in-transit, including performing standard testing and administering necessary medication.Transported patients from accident scenes to hospitals in emergency vehicles. Monitored patients from scene to hospital transfer while conducting in-transit care. Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules..Completed emergency treatment procedures to stabilize individuals for transport. Assessed emergency situations and prioritized medical care for patients. Inserted IVs and administered oral and injectable medications. Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.Performed stomach suction, airway management and heart monitoring to maintain consistent patient care during ambulance ride.Documented all patient information, including condition or injury, treatment and medication administration.Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergentmedical assistance.Operated emergency vehicles with caution to keep patients, public and first responders safe. Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioningequipment.Evaluated patients' medical status and monitored vital signs during transit. Driver/ Recruiter/ trainerChippewa Trails Bus Company - Chippewa Falls, WIFebruary 2010 to June 2016I drove bus across the country doing tours and was responsible for recruitment and retention Safety Director Operation ManagerPrince Valley Enterprises - Bloomer, WIJune 1989 to July 2010I was responsible for the safety and overall operations of a trucking company Improved employee security adherence through detailed presentations for up to 100 attendees. Assessed company security risks and developed actionable solutions to be presented to management. Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.Managed all security procedures and protocols for company, reporting any non-compliant personnel to the owner.Supervised property entrances and exits and monitored employee safety. Held routine and surprise drills to keep help security team members practice response plans. Developed and implemented training methods to promote improved officer performance. Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for securityinitiatives.EducationEmergency MedicineSouthwest Technical College - Fennimore, WISkills Maintenance New hire orientation Payroll Personnel records Time management Affirmative action Recruitment Hr Compensation training Microsoft Excel Human Resources benefits Employee Relations EMT Experience Presentation Skills Emergency Management Managed Care Medical Billing Hospital Experience Vital Signs Medication Administration Office experience Recruiting Microsoft Office Teaching Supervising experience English Microsoft Powerpoint Medical Terminology Critical Care Experience EMR Systems Customer service Warehouse experience Hospitality HIPAA Triage Patient Care Laboratory Experience ICU Experience Microsoft Word Adobe Acrobat Medical records Driving Delivery driver experience Van driver Limousine Bus driving Shuttle driving Commercial driving Communication skills ParatransitLanguages English - ExpertCertifications and LicensesBLS CertificationCPR CertificationEMT CertificationCDLCDL ADriver's LicenseClass DFirst Aid CertificationAmbulance Driver's LicenseAdditional InformationSKILLSPersonnel records maintenance Decision making abilities Administrative skills New hire orientationHiring and retention Labor agreementsAffirmative Action compliance Understanding of HR policies Assessing performance Skilled influencerCompensation/payroll Active listeningComputer-savvy Personnel recruitmentTime management Personnel engagement |
