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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Corktree DRIndianapolis IN Street Address
EXPERIENCEEDUCATION35+ years call center experienceSales: Cable, Telephone, Clothing, VideosInsurance: Auto/Property claims, Health/Medicare Customer ServiceCustomer Support: Answering Service, Electronics Troubleshooting, Book/Record ClubsLong Distance Operator experience (MCI long distance)6 years team lead experienceVincennes UniversityVincennes INAssociates in ScienceIndiana state universityTerre Haute INDegree not completedKEY SKILLS10 KEY DATA ENTRY70-80 WPM TYPINGMANUAL FILING ALPHA AND NUMERICALWINDOWS OFFICE 2000, XP, VISTA, 10, 11PROFICIENT WITH MICROSOFT POWERPOINT, WORD AND OUTLOOK BASIC SPREADSHEET IN EXCELDETAIL ORIENTED; ABLE TO USE COMPANY INTRANET TO LOCATE ANSWERS TO SOLVE CUSTOMER QUESTIONS AND FOLLOW PROCESSES.INDEPENDENT WORK ETHICSELL PRODUCT/SERVICESUTILIZE PRODUCT KNOWLEDGE IN SOLVING PROBLEMSMAINTAIN/UPDATE FILESREAD AND WRITE SERVICE ORDERSMAKE PAYMENT ARRANGEMENTS FOR CUSTOMERSHANDLE MONEY AND MAKE CHANGECOMMUNICATE ORALLY AND IN WRITINGPeer coaching, monitoring calls for quality,Team motivation, tracking Key Performance Stats, Handling escalated callsPatient Care AdvocateAccredo Specialty Pharmacy/Cigna12 Sept 2022 17 May 2023Member Services Rep USAASitel Group18 November 2019 15 August 2022Health ProjectMethodist Hospital via Staff AmericaAugust 2019 October 2019Data entry of patient information for member physicians of Methodist Hospital/IU Health. Contract position.Eligibility Verification Rep 1American Specialty Health5 November 2018 - 9 August 2019Enter patient information for member physicians and match up with corporate information into corporate database.CSR 1Anthem Blue Cross Blue Shield31 July 2017 - 6 August 2018Inbound call center handling member inquiries into payments/billing, coverages. Make conference/3way calls to providers to solve problems. Update and document all information into company database.Claims Research AnalystMDwise Marketplace via Stafforward7 March 2016 to 26 May 2017.Inbound calls from patients and providers regarding status of submitted claims, denial of claims, and provider charge backs. Also handed inquiries from prospective customers seeking to obtain health coverage under the Affordable Care Act. Entering documentation of all contacts in company database.Customer Service AssociateCovance via Randstad StaffingNovember 2015 - January 2016Assisting patients seeking help with pharmacy payment assistance for Pfizer prescription products.Customer Service Associate Health ProjectMHS via Aerotek StaffingAugust 2015 September 2015Project to call members to complete health survey and qualify for gift card.Customer Service AssociateCarsource/ Xerox Communications LLCFebruary 2015 July 2015Inbound calls from providers and patients pertaining to their claims and coverages. Using provider database to solve inquiries, documenting all contacts in appropriate database..Customer Service ExpertStericycle CommunicationsFebruary 2014 December 2014Medicare Part D CSRWellpoint via AerotekOctober 2013 December 2013Handle in bound calls from seniors interested in obtaining medicare coverage through Wellpoint. Explaining the different coverages, prices, prescription coverages. Also handle inbound calls from seniors already enrolled with Wellpoint to explain their policies and assist with claims. Included intensive training on Medicaid parts A B and D.Part Time Sales CSRMusicians Friend/Guitar CenterMarch 2013 August 2013Confirmations RepresentativeDefender Direct (dba Protect Your Home)March 2011 Jan 2013Customer ServiceCura/ExpressScripts via Kelly ServicesOctober 2010 January 2011Insurance Claims Intake\SAFECO/Liberty MutualAugust 2008 May 2010Auto Claims SpecialistAllstate Auto ExpressAugust 2004 June 2008Telephone Repair RepresentativeAmeritech/SBC (now AT&T)Aug 2000 July 2004 |
