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Click here or scroll down to respond to this candidateROSEARMSTEADEMAIL AVAILABLEPHONE NUMBER AVAILABLECarneys Point, New Jersey Street Address
SKILLSData CollectionProcess optimizationLabor ControlBudgeting skillsWorks well under pressureCommunication SkillsAbility to type 30 wpmWorked with radio frequency equipmentEDUCATIONAttended PB Cosmetology, Gloucester, NJGloucester City, NJ 06/2000Cosmetology License : CosmetologyPenns Grove High SchoolCarneys Point, NJ 06/1997High School DiplomaHonoree of [National Honor Society]CERTIFICATIONSLicensed - Fork lift driver]PROFESSIONAL SUMMARYOrganized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.ACCOMPLISHMENTSCertified in Forklift drivingAbility to dispatch driversHandle multiple high call volumesResolve Costumer complaintsSchedule ordersAbility to solve issues with employees, peers, drivers & costumersAble to put data into computer systemWORK HISTORYEstes Express - Administrative Assistant/Dispatcher ClerkSwedesboro, NJ 09/2022 - CurrentDirected dispatching, routing and tracking of 75 fleet vehicles.Maintained updated and detailed records of calls in physical and electronic database.Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.Answered multi-line phone system,routing calls,delivering messages to staff and visitors.Trained 5 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.Evaluated and adjusted over 160 routes based on daily needs, available workers, traffic hazards and weather conditions.Planned production schedules for 6 am, taking employee production rates, company needs and seasonal changes into account.Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.McLane Company - Warehouse Distribution Supervisor742.Courses Landing Rd.Carney's Point N.J 08069 10/2016 - 11/2021Cleaned and maintained warehouse in compliance with OSHA safety standards.Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.Kept corporate departments and customers updated on critical shipments.Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.Directed system updates to boost productivity and control recordkeeping errors.Trained new staff on job duties, company policies and safety procedures for rapid onboarding.Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.McLane Company - Team Leader742.Courses Landing RD 02/2015 - 09/2016Mentored and guided employees to foster proper completion of assigned duties.Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.Built strong relationships with customers through positive attitude and attentive response.Established open and professional relationships with team members to achieve quick resolutions for various issues.Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.Facilitated training for associates through daily coaching and regular performance appraisals.Implemented new working processes to deliver multiple improvements.Positioned as go-to person for up to [Number] staff members, troubleshooting complex administrative and training issues promptly.Participated in cross-functional team-building activities.McLane Company - Dispatch Assistant742.courses Landing Rd 11/2012 - 01/2015Directed dispatching, routing and tracking of 112 fleet vehicles.Maintained updated and detailed records of calls in physical and electronic database.Directed investigations to verify and resolve customer or shipper complaints.Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards and weather conditions.Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.Facilitated communications between customers and field personnel to answer questions or resolve concerns.Monitored flow of paperwork and directed information to appropriate departments.Responded to over 30 daily caller requests with information about assistance and timeframes.Coordinated repairs to vehicles to maintain fleet operations.Ordered supplies and allocated resources to personnel based on need.Assessed regulatory and operational risks for escalation to management.McLane Company - Receiving Clerk742 Courses Landing Rd 08/2008 - 10/2012Unloaded pallets and deliveries and organized products in warehouse.Double-checked cargo inventories and documentation for accuracy.Compared shipping orders and invoices against contents received to verify accuracy.Regularly reviewed invoices and double-checked orders.Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.Processed required paperwork to expedite handling of shipped and received goods.Moved shipment materials to and from designated areas using lift and hand trucks.Inspected incoming and outgoing shipments to identify discrepancies with records.Communicated with carrier representatives, arranging for special deliveries and shipment receipts.McLane Company - Candy Repack Selector742.courses Landing Rd 04/2004 - 07/2008Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.Collected grocery products from shelves to fill orders, carefully operating RF SCANNER equipment and maintaining accuracy.Efficiently prepared grocery product packages based on shipment needs, packing necessities and customer requests.. |
