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| | Click here or scroll down to respond to this candidateCandidate's Name
Independent Contractor/Administrative Asst./ Customer ServiceEMAILEMAIL AVAILABLEPHONEPHONE NUMBER AVAILABLESkillsCustomer SuccessCustomer Support ServicesCall Center ServicesData EntryFilingMicrosoft PowerPointMicrosoft OfficeAdobe (Photoshop)Microsoft WordAdministrative FunctionsTypingInvoicingHealth Insurance Portability AndAccountability Act (HIPAA)ComplianceMedical RecordsElectronic Medical RecordTelephone SkillsComputer LiteracyInventory management and ordersMedical TerminologyMass EmailsSocial MediaProject managementClerical WorksTime ManagementWorkflow ManagementSelf-MotivationDetail OrientedOrganizational SkillsEducationA.S.Healthcare AdministrationUniversity of PhoenixWork ExperienceIndependent Contractor/Online GuideLiveops/current client: Assurance IQJan 2022 - PresentRemote, ILCurrently have one client through Liveops that I am servicing on a parttime basis. I make outbound calls to potential customers that areinterested in a variety of insurances, mainly take on calls for medicare and health insurance consumers. I verify customer information, secure it into our data base, and perform transfers to licensed agents and/or senior agents in that state that the customer resides in. I then disposition all calls accordingly. On a typical work day I typically make approximately 100-150 plus calls.Administrative Assistant IICoventry Healthcare- Workman's CompensationJul 2007 - Jun 2009 Downers Grove, ILDepartmentData Entry, Nurse Case Manager assistance with their patient communications, mass emails, created and sent out patient appointment letters, claim update, and notification letters, HIPPA compliance, Medical Records, Filing and then was the lead AA II for the Electronic medical record system transition and took our patient files and medical records and entered the data into the new system and also scanned the paper records into the EMR system. I also took on misc. projects helping others with data entry and other tasks.Store manager/Sales Manager Jul 2001 - Oct 2006All-American Wireless Authorized Verizon Wireless Agent Darien, ILI worked as a sales associate for 2 months before being promoted to store manager to the 2 locations the owner had at that time. After about 6 months, we opened one additional location which I was also responsible for. I maintained the inventory for all locations, extensive data entry, completed all employee schedules and payroll, conducted interviews and did all the hiring/letting go of employees, promotional display projects, phone and accessory sales (upgrades and new line contract agreements), customer credit checks, business account management, outbound sales and promotional offers for existing customer database, and traveled between all three locations. |