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Click here or scroll down to respond to this candidateCandidate's Name
Portland, OR PHONE NUMBER AVAILABLEEMAIL AVAILABLE www.Candidate's Name website.com LINKEDIN LINK AVAILABLE SKILLS & AWARDS Phone and Zen Desk-based customer service, database management Programming Languages: SQL, R, Stata 3x Computer Store Customer Service Representative of the Month winner TRAINING & CERTIFICATES Microsoft Office Specialist (MOS) Certification Customer Service Representative Certification (CSRC) EXPERIENCEAdministrative AssistantMarketing Inc., Portland, ORFebruary 2019 - Present Oversee database management for 20-person marketing firm Set up and manage electronic filing systems, maintaining documents, such as attendance records, correspondence, and other material Answer phones to respond to callers questions, set appointments Customer Service RepresentativeComputer Store, Inc., Portland, ORJune 2016 - February 2019 Responded to 50 customer requests per week via ZenDesks ticket management system, contributing to a 45% decrease in phone calls Spoke with 30 customers per week to solve scheduling, billing, return, and refund issues Consistently recognized by management for speed and quality Desk AttendantSweat Gym, Portland, ORDecember 2014 - May 2016 Assisted with questions, membership activation, and complaints at 300-member gym Executed 10-15 financial transactions per day, including returns and membership activation transactionsEDUCATIONUniversity College, Portland, OR, Bachelor of Science in Marketing, May 2015 |
