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Click here or scroll down to respond to this candidateCandidate's Name
Address: Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEEDUCATIONMyers University Cleveland, Ohio Bachelor of Arts: Criminal Justice/Psychology Minor Achieved both Deans and Honors ListPROFESSIONAL SKILLS WPM 40 and 10 key proficient Microsoft Office: Word, Excel, Outlook, and PowerPoint PDF, Email attachments, downloads, and web browsing Ability to multi-task in a fast-paced environment Communicates professionally and effectively with senior management Excellent time management and organizational skills EXPERIENCE2020-Present KeyBank Cleveland, OhioSr. Loan Processor Reviewed documents including bank statements, pay stubs, letters of explanation and credit supplements prior to submission to underwriting Maintain system accuracy, issue proper disclosures as required by federal regulatory compliance and review rate lock and point objectives for accuracy Worked with third party vendors to obtain employment, income and rental verifications 2015-2020 JP Morgan Chase Bank Cleveland, OhioLoan Processor Reviewed loan approvals with clients and assisted in obtaining conditions Provided daily updates and loan status' to management, sales teams and clients Served as a liaison between the sales team, clients and underwriters Worked with third party vendors to obtain employment, income and rental verifications Coordinated closings between settlement agents, clients and attorneys Reviewed documents including bank statements, pay stubs, letters of explanation and credit supplements prior to submission to underwriting2013-2015 New York Life Insurance Lakewood, OhioCustomer Service Representative Assisted both policy owners and licensed insurance agents with inquiries regarding in force and pending insurance policies Successfully handled high call volumes averaging 80-100 calls per day Accurately processed requested policy changes and payments Counseled policy owners with regards to the purchase of additional company products and services 2012-2013 Bank of America Mortgage Fulfillment Beachwood, Ohio Sr. Consumer Lending Processor Achieved and maintained top performer position for nine consecutive months Maintained monthly average of 97% customer satisfaction reviews Managed a pipeline of $4.5 million in conventional loans monthly Communicated effectively with customers, agents, sales partners and banking center representatives to achieve an ideal customer experience Reviewed title insurance, flood, tax certificates and surveys to ensure they meet Bank of America guidelines Cleared loan conditions and issued required changes to previously approved loan terms Reviewed and approved income and assets thoroughly before submission Resolved routine title and internal/external subordination issues 2008-2012 Bank of America Customer Assistance Beachwood, Ohio Senior Credit Analyst-Collections Risk Initiated outbound calls to customers with delinquent accounts up to 180 days. Assisted and extended payment arrangement options including both internal/external programs and settlements Utilized skip tracing tools such as Lexis Nexis, Fast Data and Credit Bureaus to locate best contact information for existing customers Solved complex billing problems and inquires Abided by Bank of America and Fair Debt Collection Practices Act rules and regulations Managed a portfolio of $4-$6 million in pending charge off accounts monthly 2007-2008 Euclid Municipal Court Probation Department Euclid, Ohio Probation Officer Intern Monitored urinalysis for alcohol and drug testing Maintained confidential records of mentally ill and chemically dependent probationers Completed Pre-sentence Investigations, expungement and termination reports Prepared periodic reports for the court pertaining to defendant compliance and non-compliance Worked directly with public officials, victims, social service agencies, employers, and other criminal justice agencies Provided referral and follow up services for the assistance of mentally ill and chemically dependent probationers |
