| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Fort Lauderdale, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLECUSTOMER SERVICEHard working with a great customer first attitude, demonstrating a positive attitude with internal and external customers. Taking the extra step with ideas on how to improve the business and develop relationships. Excellent Communication SkillsSKILLS SUMMARYPlatforms: Microsoft Windows 95 / 98 / NT / 2000 XP/ 2010, UNIX, Linux, MS-DOS, AS400 Applications: CRM Support Specialist (Salesforce Admin) / DocuSign Admin production support / Technical Training for current applicationsTools: Application Integration with (API, DB) / Create Bugs and Enhancement request using Jira, Salesforce and ServiceNow / QA and UAT Testing / Documentation for Training and Knowledge Transfer (SharePoint BOX) / SQL Queries (Microsoft SQL) / Active Directory (ADFS) SSO / Conference Tools (Level 3, Go to Meeting, Webex, Join.me) for internal meetings and presentations / Microsoft Office Suite 95 / 98 / 2000 / 2003 / 2010 / Custom report assistance using filters and specified columns / Mobile Apple support Settings Configurations / VPN working remotely Expertise Includes: Customer Retention Technical Support Quality Assurance/UAT CRM Support Application Support DocuSign Support Mobile Support Root Cause Analysis Documentation Custom Reporting Knowledge Transfer Team Player End User Training Writing up Bugs and Enhancement requests Abiding by company SLA RequirementsPROFESSIONAL EXPERIENCERETIRED 2000-2003LENNAR HOMES, Doral FL 2017 2019Fortune 500 home construction and real estate company with 12K+ associates and revenue of $12B+ Salesforce CRM Support SpecialistSalesforce Administrator (Production Support for 5K+ Lennar employees (Sales, Service Marketing and Legal) Instrumental in Salesforce Migration for 34 Divisions to replace Oracle CRM On Demand in 2018. Initially migrated to Salesforce Classic and then upgraded to Salesforce Lightning. Provided immediate resolution to Sales Teams in order to complete sale in respective community. Expedited $150M+ in revenue in 2 years. Supported 2018 Cal-Atlantic Merge that grew Lennar into the largest home builder in US. COMPUTER AID INC (CAI), Boca Raton, FL 2015 2017 IT and Development Contractor for BlueGreen Vacations Software Support AnalystProvided support for 32+ internal applications and development processes. Created daily reports for applications supported in order to meet company SLAs. SMARTBEAR (previously Alertsite), Coconut Creek, FL 2008 2014 Senior Support EngineerHelped customers understand metrics relating to performance of their website, achieved by drilling down into reporting features for each page, image and objects being populated in web browser. APPTIX (previously Mailstreet), Plantation, FL 2005 2007 Technical Sales SpecialistReported directly to owner in charge of sales and development. Managed budget of $50K per month in order to market product with pay per click and Search Engine Optimization (SEO) advertising. Helped increase sales revenue while working directly with owner regarding Percentage of Sales vs. Views. Helped customers configure Blackberry Enterprise, Good Mobile Messaging and other Smart Phone Devices. ADVANCES.COM INC. 1998 2005Web Hosting Technical SupportReported directly to owner in order to set up new websites for hosting. Recovered Server data through ArcServe when server crashed through RAID Array. Provided technical support for hosted customer websites. ADDITIONAL PROFESSIONAL EXPERIENCEDIRECTNET INC. (High Speed Wireless Internet Access), Lauderdale By The Sea, FL Dispatching and Installation TechnicianDATA TRANSIT INTERNATIONAL, INC. (Network Solutions), Lauderdale by the Sea, FL Network TechnicianAUTOMATION CONSULTING TEAM INC. (IBM Subcontracting Services), Delray Beach, FL IBM Subcontractor - Hardware Installation Technician DIGITAL PRODUCTS CORP. (House Arrest Criminal Surveillance), Pompano Beach, Fl. Support and Installations TechnicianEDUCATION & CERTIFICATIONSAssociate of Applied Science (AAS), Electronic Engineering Technology, Macomb College, Warren, MI Certificate, MCDST Microsoft Windows XP Operating System, Plantation, FL Certificate, Pay Per Click and SEO optimization, Chicago, IL Overview of Best Customer Service Practices course, ITIL Best Practice for Customer Service |
