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Customer Service Abuse Counselor Resume ...
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Title Customer Service Abuse Counselor
Target Location US-TN-Martin
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Nelson StreetUnion City, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryReliable and detailed bookkeeper with excellent record of financial management and customer service.SkillsTime ManagementAttention to detailProblem solvingCustomer focusedCritical ThinkingMicrosoft Word/ExcelExcellent communicationExperienceBehavioral Health Contract Auditor 2023 - currentTennessee Department of Corrections Nashville, TNPrepare contractual and policy related reports for distribution to appropriate personnelSubmit final reports timelyMonitor and report Behavioral Health treatment concerns and ensure proper documentation of policies and procedures are consistent across the stateAudit and monitor state facilities provisions of behavioral health services and make recommendations for improvements effecting quality of servicesConduct TDOC Annual audits for Office of Inspector General of all 14 state facilitiesSubstance Abuse Counselor 2016-2023Centurion Health Tiptonville, TNCreate patient-specific treatment plans based on sound research and their personal historiesContinuously evaluated each clients progress against their treatment goals and adjusted plans to achieve targetsCounsel clients individually and in group sessions to help them overcome their dependencies and make positive life choicesClassification Coordinator Clerk 3 2013-2016Northwest Correctional Complex Tiptonville, TNContinuously classified and filed records to keep the system efficient and all information organizedReview directives and assigned work to the counselors to maintain a demanding schedule of transfers and reclassificationsBookkeeper 2008-2013Obion County Board of Education Union City, TNTrouble shot and resolved issues and discrepancies of billed amounts on invoicesAnalyzed and audited cash receipts and updated customers accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systemsProcessed accounts payable forms, invoices, and checks, and performed various other bookkeeping functionsGenerate and share daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reportsPrepare financial reports for senior managers to aid in the budget processes and supported accurate decision makingPrepare and submitted quarterly and yearly tax forms and returns to meet local and federal requirementsTennessee Licensed Cosmetologist 1989-2008Self-employed Union City, TNOperate a successful beauty salon following Tennessee state lawsKept accurate logs of income and expensesMaintain schedules to accommodate clients needsConsult with clients to understand their desires and suggest the best products to meet their needsEducationTN Licensed Cosmetologist: Cosmetology June, 1989Arnolds Beauty Academy Milan, TNHigh School Diploma 1989Sharon High School Sharon, TNReferencesAvailable upon request.

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