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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Willow in the WoodPort Orange, FL Street Address
Cell PHONE NUMBER AVAILABLEE-mail - EMAIL AVAILABLEEmployment HistoryI still wanted to work and knew that I had so much knowledge to share in a new strictly part-timeopportunity. I enjoy being challenged and thoroughly enjoy working with all kinds of people to helpsatisfy their needs and concerns. My entire career spelled customer service in many shapes and forms.Most recent EmploymentOctober December 2022 Seasonal at Evergreen Enterprises Remote Part-time Customer ServiceRepresentative for 3 catalogs: Plow and Hearth, Wind and Weather and Viva Terra. Incoming sales and support.September 2021 June 2022 Continuum Global Solutions - Remote Work from Home part-timeCustomer Care Representative - subcontractor to Verizon Wireless. 8 hour shifts of incoming customerinquiry and support: billing review, sales and product upgrades, promotions, issue and concern resolution, technical troubleshooting of wireless devices and many other related categories.Retired from Cowls Building Supply, 125 Sunderland Road, Amherst, MA 01002Part- time - July 2015 April 2018Millwork Sales & Service (Windows & Doors)Contact: Bob Nicholson. Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEPart- time 24 +- hours weeklyFebruary 2012 January 2015: Millwork Service Manager; Leader Home Centers, Inc. (Five locations in Central MA and Brattleboro, VT) - 2 Years, 11 monthsDivision has been shut down. My last day was Friday, January 9, 2015.Started Customer Service division in February 2012. From initial inquiry, administration, jobsite consultation, research, purchase orders, installation / repair, job close out. Factory trained Andersen Dealer Service Network Technician. Paid warranty service from many manufacturers and paid non-warranty service by end user.Contact: Tim Strong at: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEFebruary 2010 to February 2012: Installed Sales Manager; r.k. Miles, Inc. Building MaterialsAdministration /coordination of residential and commercial installed sales program (windows, doors, millwork) for Western Massachusetts. From initial customer contact, contract negotiations, permitting, sub-contractor agreements and coordination, through project completion and customer satisfaction sign-off. In the first year of this division for r. k. Miles, I profitably produced 142% of budget at a combined margin of 27% (product sales/cost of installation). Major product lines include Marvin, Andersen, Paradigm, JeldWen..Contact: Steve Aubin at: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLE1999 2008: Millwork Masters, ltd., Keene, NHGeneral Manager / Director of Development: Direct reseller of windows, doors, kitchens, millwork. Staff of approx. 30. Oversaw a doubling of sales in my time with the company (10-12M annual) when I left to start my own business. Developed new sales territories, opened and staffed new branch in Nashua, NH. Started the Installed Sales division which grew to be one of the largest Marvin Window and Door installating dealers New England. Architectural support. Primary sales and product trainer for the company.1995 - 1999: Lambs Construction / Disaster Recover Systems, Brattleboro, VTProject Manager Major Fire / Water restoration company. Interaction with clients from onset of major disaster through rebuild of structure. Worked with major insurance carriers, their adjusters and independent adjusters to satisfy claims. Very detailed estimating, job cost control, subcontractor coordination as well as own staff.1992 1995: Pella Windows and Doors, Pella, IA / Pella Windows and Doors, Portsmouth, NHRegional Sales Manager for Pella Retail Division for the Mid-Atlantic States. Six distributors from Bangor, ME to Virginia Beach, VA. Also supported major retailers (Home Depot, Builders Square, Home Quarters, Hechingers ) with staff education, store seminars, store set up.1980 1992: Hamshaw Lumber, Inc., Keene, NHVice President / General Manager. Grew business from its infancy to a major player in New England marketplace with annual sales of 15M. Did it all from sweep the floors, deliver materials, sales to ultimately manage a staff of 56.1976 1979: Dee Lumber (Subsidiary of U S Homes), Linwood, NJOutside sales major lumber and building materials dealer. Relationship building for repeat business. Annual volume of 40 M. Left for an opportunity in New England.1972 1976: Berwick Lumber & Supply, Berwick, PAMy first venture into the lumber and building materials industry which would become my lifes work. Grew into branch manager position within 2 years.Military Service1968 1972: United States Marine Corps. Honorable discharge, rank of Sergeant (E-5). Served during Vietnam War era. Electronics support. 2nd Air Wing VMCJ-2Education1966 Graduate: Berwick Area Senior High School, Berwick, PA1966 1968: Bloomsburg State College, Bloomsburg, PA1970 1971: East Carolina University, Greenville, NC - continuing studiesVarious advancement, achievement seminarsAdvanced computer skills: MS Excel, MS Word, QuickBooks, Peachtree Accounting, ACT Customer Relations ManagementAutoCad 2007 DesignDeltaCad DesignWindow Fenestration ExpertKitchen DesignFormer: Jaycee, Rotarian, Board Member- NH Retail Lumbermens Assoc.,Southwestern NH Home Builders & Remodelers Assoc. |
