| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYSmall business owner and retail professional with a proven track record and extensive experience in the food industry as well as retail management, seeking a professional growth opportunity that leverages my existing skills and offers change through a new category and/or role. Experience includes directing sales, increasing revenues, operational management including purchasing, and employee relations. Proven ability to nurture a positive working environment and improve employee motivation and retention. Seamlessly implemented change to boost sales and productivity while maintaining a strong customer focus.WORK EXPERIENCEWALGREENS, Deerfield, IllinoisAssistant Manager/Shift LeadOctober 2020 - PresentAssist store manager with daily operations of retail store in order to maximize store sales, profit and loss performance through execution of company policies and initiatives focused on:Operationso Ensure compliance with corporate policies, employment laws, and provide fair treatment to all team members o Ensure the store opens and closes on time; the store and grounds are clean and presentable; control of the store money including register counts, safe deposits, change orders and cash reports; manage repair and maintenance o Improve store sales through proper merchandising and protection of store assets, ensuring merchandise is set up according to corporate office requirementso Supervise receiving, stocking, pricing, and transferring of merchandise o Interact with vendors to order seasonal and basic merchandise for the storePeople and Performance Managemento Supervise team members by assigning tasks, setting expectations, and providing feedback o Monitor and analyze customer service and provide coaching to deliver a distinctive customer experience o Promote teamwork and motivate team members by setting expectations, showing enthusiasm and tracking resultsBusiness Performance Managemento Maintain knowledge of all computer and technology systems and software and respond to all system problems o Analyze reports (Metrics and KPI's) on operations and make recommendations for improvements o Work efficiently within time frames and deadlines to organize and prioritize daily projects and tasks while maintaining attention to detailTraining and Personal Developmento Participate and monitor employee participating in various job training to improve skills and productivity o Conflict management and resolutionAssistant Manager Trainee September 2019 October 2020 Hired as an Assistant Store Manager Trainee to learn and understand daily store operations and be able to effectively support manager to maximize store function through performance and execution of company policies and initiatives. o Learned corporate and store functions as detailed above o Completed in depth leadership training program (LEAP-Lead, Engage, Advance, Perform) implemented by corporate o Promoted to Assistant Manager in 13 months (typical ASM Trainee program completion is 24 months) Candidate's Name
MANOR RESTAURANT INC., East Dundee, IllinoisGeneral Manager /Part Owner1995 - 2019Customer Focuso Created the atmosphere and training to provide exceptional customer service o Promoted customer satisfaction to encourage loyalty and repeat business o Encouraged, reviewed, and implemented change based on customer feedbackLeadershipo Led and directed a team of forty-five employees on effective methods, operations, and procedures o Trained and developed new employees to be self-motivated and successful o Encouraged collaboration and open communicationOperations Managemento Managed a $2 million business and created annual budget o Managed payroll, accounts receivable, and accounts payable o Implemented modest cost controls of food, beverage, supply, and labor o Performed menu and recipe planningo Prepared, delivered, and reviewed daily, weekly, and monthly reports o Conducted interviews, performance reviews, and implemented hiring and termination proceduresConflict management and resolutiono Ability to see beyond the issues and guide to mutual satisfaction o Unified staff to create a cooperative and efficient team CERTIFICATION & TRAININGCertified Immunizer 2021Pharmacy Technician License, State of Illinois 2020CPR/AED/First Aid Certificate, Red Cross 2020Food Handler Training and Certificate, State of Illinois 2019Illinois BASSET Alcohol License, State of Illinois 2019 EDUCATIONELGIN COMMUNITY COLLEGE, Elgin, ILAssociates of Arts1986BRADLEY UNIVERSITY, Peoria, ILBachelor of Science1989 |
