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Title Customer Service Director Marketing
Target Location US-PA-Pittsburgh
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Candidate's Name
Street Address  Falkirk DrPittsburgh PA Street Address
PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYA successful professional with over 30 years Business Management Experience with exceptional skills in Marketing Sales and Account/client managementEDUCATIONMasters in Business Administration (USA)Management Information System.*Won award in Strategic ManagementBachelor in General Studies (USA)Computer Information System.*Won award in Personal Information SystemBachelor In General Science (Government College Lahore)EXPERIENCEGraffitecs Solutions 2016 - ongoingSenior Vice PresidentDesign and develop complete sales strategies and processDirect all executive level management operations and supervise personnel.Generate extensive brand recognition of multiple product line companies- Resulting in increased sale and reduction of the annual deficit.Present companys goals and achievements to the boardCreate entirely new brand identity by defining the concepts, market and target customersDesign and provide need analysis for the customer and develop correct product and service solution.Hire motivate and manage multifunctional sales and customer service teamMBA Communications 2010 - 2016General Manager (Marketing and Sales)Created and developed personalized IT product solutions for many companies according to their need and requirements.Responsible for market development including strategy for capturing and increasing market shareDelivered sales presentations and driving contract negotiationsCreate successful new business partnership by providing solution to client needsHire and train sales staff for pitching company salesLead the company to expand its sales globallyDeveloped and drive an effective Recruitment Channel Management Strategy for the business ensuring best in class talent for the organization at optimum cost. This includes articulating and implementing an effective strategy for driving performance of the recruitment function through channels like Search firms, Referrals, Social Media, Job boards etc.Designed recruitment tools and processes that relate directly to business needs, including selection and assessment tools, customized sourcing initiatives and talent management best practices.Handled the Vendor Management process, set the deadlines/ SLAs to all the vendors/monitoring their performance on quarterly basis.Recruitment of all levels of candidates ( Freshers, Developers, Tech Leads, Project Leads, Project Managers, Global Sales Heads, Practice Directors, Business Development Managers, DeliveryLead/Head, etc )Generated lead for new major accounts.Account and client managementProvided client presentations and trainingsPalmchip CorporationDirector Marketing and Business Development 2007 - 2010Created and executed sales and marketing initiatives that grew new brandsNeed analysis on software developmentMarketing and sales of embedded systems and softwareAdvised market unit managers on financial feasibility of new business propositions and prepared periodic operating reviews to drive cost containment initiatives. System analysis designing and testing Presentations seminars and trainingsPTCL (Etisalat)Manager Marketing and Sales 2001 - 2006Headed Marketing, Sales and Customer services for its Value Added division.Launched six major VAS services including their need analysis marketing mix, sales and after sale customer serviceManaged Sales team of 75 highly skilled sales professionalsProvided sales and IT solutions to its corporate clients.Write formal marketing plans and formulated pricing schedules for six distinct products.Identified the corporate need hired a best team for Product development and to develop partner relationshipsLed the company in two major trade shows, IT Expo and ITCN Asia and won the appreciation award from the management for presenting the company as a best solution providing organization.Played a key role in the executive leadership of the company,Co-authored business plan and created financial model to present to different organizationsHelped determine corporate strategic business direction, and build a full-time it staff for developing different it projectsBeepers Plus CommunicationsBranch Manager 1994 - 2001Responsible personnel for establishing the company and developing business for its corporate clients.Work as budget planning manager with the responsibility to develop potential relations as well as new businesses.Generate new accounts for replacing the misplaced business with the proper maintenance regarding essential profitability.Sale and technical support for Computer software and hardwareSkillsManagement, Marketing, Sales, Client and Product ManagementIT SkillsMS Windows, MS Office, SQL, VB, Java eclipse, Web services, Browsing and surfing, newsletters and e-marketingCoursesSales Force managementManagement Skills

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