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Click here or scroll down to respond to this candidateAn analytical, detail-oriented, and driven professional with 20+ years of experience in Operation Support, Documentation, Data Entry, and Technical Assistance. Demonstrating expertise in bolstering relationships with clients from business and socioeconomic backgrounds by meeting their expectations to improve customer satisfaction and retention. Adept at analyzing documentation and reports and making corrections to inconsistencies. Exhibiting a professional and friendly environment in the facilitated organization by heeding the concerns of the team and providing needful resources to them. Adroit at collaborating with businesses to improve ROI ratio and retain business efficiency.Candidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATIONPROFESSIONAL EXPERIENCEAssociates Degree in Business AdministrationEducation America, Dallas, TX1994 1995Loan Processing Officer (Contract-Based)Capital One Corporate Office Plano, TX Feb 2021 Jan 2023Responsible for ensuring loan documentation, processing, and servicing departments have efficiently and accurately processed, perfected, and maintained loan documentation for all customersOversee all record retention responsibilities for the bank's loan portfolio, including monitoring, lien release management, lien perfections/records, and oversight of all legal and credit permanent loan lesProcess documentation of applicants and ensure consistency of the practicesAssessed internal and external audits and ensured its safety from irregularitiesEvaluate documentation and ensure its integrity prior to the submissionManage FedEx Packages and ensure its credibility through Capital OnePROFESSIONAL SKILLSCustomer Satisfaction DrivenCritical ThinkerAttention to DetailExcellent Verbal & Written SkillsEmotional IntelligenceCan Work Under PressureOrganizedWork EthicalTeam PlayerIndependentOperation SupportMulti-TaskingCustomer Service RepresentativeToyota Financial Corp Plano, TX Dec 2019 Mar 2020Typed reports, correspondence, and follow-up letters to clients and ensured their queries were addressedAssisted colleagues administratively and educated them about typing documentation correctlySurveyed with customers regularly regarding services and made payment schedulesData Operator (Contract-Based)JP Morgan Chase Dallas, TX Jan 2017 Mar 2017Noted maintenance requests in the tracking system to ensure accuracy of work statusObtained merchant's maintenance reports and maintained data on tracking softwareRetained the firm's streamlined workflow by working in diversified positions and provided backup support to departmentsWorked as a merchant for improved customer satisfaction when required by the leadersTECHNICAL SKILLSADDITIONAL WORK EXPERIENCEProficient Microsoft Office suite (Outlook, Word, Excel, PowerPoint)SharePointWordPerfectOperation Support Specialist IFederal Reserve Bank of Dallas Dallas, TX Jul 2011 Oct 2015Maintained paperwork of various clients and digitally communicated throughout the Federal Reserve BankAccepted, sorted, and redirected mail, email, and faxes in compliance with strict security restrictionsFormatted and processed examination reports, documentation, correspondence, and Bank examiner reports into WordPerfect, MS Excel, and SharePoint.Monitored and corrected irregularities in records and archived them in a safe portalKEY ACHIEVEMENTSCommended for perfect attendance and achieved all targets, and earned bonuses every quarterREFERENCESAvailable Upon RequestCustomer Service RepresentativeBank of America CorporatePlano, TX Aug 2009 Dec 2009Assisted Bankers, Realtors, homeowners, and end users with account and technical support questions and issuesManaged the documentation process for homeowner short sales of residential propertiesWorked closely with Bank of America negotiation and foreclosure teams, Real Estate Agents, Attorneys, and homeowners during the short sale approval processresearched account status and maintained documents, including bank statements, correspondence, and lien informationKEY ACHIEVEMENTSReceived 6 complimentary letters for excellence in serviceCustomer Service RepresentativeFujitsu AmericaDallas, TX May 2002 Jun 2009Supported Technical Support Teams and assisted clients directly with the point of sale, ATM password resets, and documentation issuesTook inbound calls from Banks, Grocery Stores, and Major retail clientsKEY ACHIEVEMENTSMaintained perfect attendance throughout 7 years of tenure |
