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Click here or scroll down to respond to this candidateCandidate's Name
Street Address - PHONE NUMBER AVAILABLE EMAIL AVAILABLEHighly organized individual, with excellent communication and interpersonal skills, where solid computer knowledge,including MS Office applications and customer service skills will be utilizedEducationCentral High School - High Point,NCHigh School Diploma - 1989Winston Salem State University - Winston-Salem, NCAssociate Degree Studies - 1989 -1991Professional ExperienceReservationistSeptember 2022 to May 2023Silver Airways - Hollywood, FLChecking customers in for flights, checking customer luggage, booking flights, making reservations, boarding flights at the departure gateMeeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functionsProviding general customer assistance, complying with all safety procedures and station policiesProviding accurate gate, flight arrival and departure information, as well as answer general inquiresAssist special needs passengers, resolve customer complaints and other duties as delegatedMaintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelinesCommunicate clearly and accurately with customers as well as ground and aircraft personnelMiscellaneous duties as assigned by Manager and SupervisorConduct other duties as assignedClient Support SpecialistNovember 2021 to August 2022Fiserv Solutions LLC - Coral Springs, FLActively listening to clearly detail issues for resolutionExpressing empathy to the clientsWorking to establish rapport in order to overcome objectionsReceiving inbound calls from our Bank Clients' cardholdersAnswering clients questions while giving the best solutions for the issueAssisting with researching and resolving issuesContacting the proper party(manually or via automatic dialing system) for the account in compliance with applicable regulations and established policy and proceduresUsing great verbal and written communication skills to provide excellent service to our clientsCustomer Service Representative November 2020 to June 2021 City of Lake Worth Beach - Lake Worth, FLPerformed administrative utility (electric/water) support work assisting customers, answering phones, responding to service requests, maintaining customer accounts, and related work as appointed or assignedProcessed customer utility deposits, utility payments, granted utility payment extensions, Issued payment arrangementsUtilized problem-solving skills, clear communication, friendly attitude, empathy, product & service knowledge, strong time managementCreated new customer accounts, Updated existing customer accounts when neededStarted, stopped and/or transferred utility service(s) upon customer requestCustomer Service II August 2011 to October 2020Ralph Lauren Corporation - High Point, NCWorked from home and in the office, when neededParticipate(s) in various training courses, such as Mobile Commerce, pilot groups and other creative platforms to bring aboard other peersSupervised/Trained peers to process exchanges, credits, gift certificates and missing ordersAssists warehouse operations department, upon request, via processing order returns, order exchanges, (regular and/or a gift), gift cards/ gift certificates, credits, claims for missing orders, replacement buttons for merchandise, replacement of customers personalized ordersScan documents such as Bill of Ladings and Delivery Receipts into our systemServiced Most Valued Customer to ensure superior serviceComprehends and ensures compliance with company and government regulationsCustomer Service I August 2007 to June 2011Ralph Lauren Corporation - High Point, NCOrganize and file processes order collates for company recordsService RalphLauren.com and ClubMonaco.comDeveloped strong working relationships with peers and other departments as well as strong rapport with customersKnowledgeable of all aspects of Ralph Lauren brandsProvides legendary customer service to every customerDemonstrates excellent telephone and interpersonal communication skills along with analytical skillsCommunicate with customers from the initial contact to the delivery of orderAdditional Skills20+ years of computer experience AS400, JDA, Microsoft OfficeKnowledge of ICD-9 CodesTen-Key skills (14,000 kpm)Enthusiastic and detailed oriented with analytical abilityQuickly adapts to learning processStrong organizational/motivational skillsAbility to multitask and prioritize assignments in a fast-paced environment and/or to meet deadlines with minimal to no supervisionAbility to work with others and/or independentlyReferences available upon request |
