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Click here or scroll down to respond to this candidateCandidate's Name
Work From Home Part-Time Brandon, FL Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEI am a very goal oriented person, one who is willing to do whatever is necessary to achieve my goals. In my career I never give up, I have had to change strategies, develop new strategies, overcome objectives, change careers and even go back to school and receive my MBA. I am a determined individual, analytical by nature, with a flair for creative problem solving, and I enjoy working with like minded team members to achieve our goal. I am looking for a company where I can apply these same skills and my drive to assist my employer in achieving the goals and mission of the company. At this point in my career I am only seeking part-time, work at Home positions,Authorized to work in the US for any employerWork ExperienceCSR - Customer Service RepresentativeHSN Inc - Saint Petersburg, FLAugust 2019 to 2/22Work from home Part-Time Handle incoming calls for various customer order issues. From taking orders from customer, tracking orders, verify shipping information, returns taking payments, process credit card applications, etc.Customer Service AnalystJ. LodgeNovember 2018 to August 2019Listen and review customer service calls. Send coaching comments to agents. Meet with Team Leader for Recursive review weekly of randomly selected calls. Respond to agents comments regarding review. I have to manage my time and be correct in my analysis of calls to aide agent in bettering their customer service skills.Retention SpecialistTruGreen - Tampa, FLMarch 2011 to November 2013Handle inbound calls from customers inquiring about cost and services included inRespond to customer internet inquires regarding lawn service.Set-up files for proposal for lawn service. Sell lawn services from prepared proposalSet-up payment methods. Take credit card and check payments. Handle customer service inquiries from existing customersCustomer ServiceMacy's Bedding - Clearwater, FLOctober 2009 to March 2011Handle Inbound Calls from customers. Provide Excellent Customer Service Help Customers with scheduling deliverys. Help Customers schedule inspections of furniture and bedding. Answer customer inquiries on manufacturers warrantiesRealtorERA Polo Group Inc/Keller Williams Realty Inc - Tampa, FL January 2007 to November 2010Successful in marketing my self, my abilities and my company. Professional handling the needs of my clients Negotiated and Closed Real Estate TransactionsCollectorCapital One Auto Finance - Tampa, FL November 2007 to March 2008Contact delinquent customersNegotiate payment and approval to contact on Cell PhoneUpdate account informationMeet and exceed quality expectationsRealtorExit Extreme Real Estate Company - Tampa, FLNovember 2005 to January 2007Successful in marketing my self, my abilities and my companyProfessional handling the needs of my clientsNegotiated and Closed Real Estate TransactionsPayment Resolution Specialist, Service to SalesJ. P. Morgan Chase Credit Card Services - Tampa, FLJuly 2001 to August 2005Met and exceeded customer needs and expectationsOffered services and products from vendors to enhance the customer experience and increase companysales revenueEncouraged fellow team members in achieving company goals.Customer Service RepresentativeTeleTech - Tampa, FLJanuary 2000 to July 2001Provide excellent customer serviceProfessional handling of in-bound calls concerning packagesSuccessful resolution of customer delivery and pick up issuesCustomer Service RepresentativeGTE Incorporated - Tampa, FLMay 1997 to January 2000Provide excellent customer serviceProfessional handling inbound customer concernsSuccessful in offering additional features to customersOwner Operator, Public AdjusterPIP Incorporated - Brandon, FLAugust 1992 to January 1997Handled Incorporations and company set-upAdvertised and recruited clients, physicians and attorneysHandled case preparation, negotiation, settlement and disbursement of funds for bodily injury claims.Claim RepresentativeState Farm Insurance Companies - Tampa, FLNovember 1987 to July 1992Initiate claim processPerform scene investigationTake statements to document the facts of accidentNegotiate settlement of injury claimsEducationMBA in Global ManagementUniversity of Phoenix Tampa - Tampa, FLJanuary 2002 to July 2004B.S. in ManagementUniversity of South Florida - Tampa, FL May 1983 to August 1987SkillsMicrosoft Office (10+ years)Web DesignCertifications and LicensesWix Certified Web DesignerSeptember 2015 to PresentDesign Web Sites for churches primarily. Example: loveofchristamez.com |
