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Candidate's Name
Easton, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEThis resume outlines my client service and administrative experience as it relates to customer service, advocacy multitasking, organization, health insurance and the HIPPA privacy laws. I'm confident in my knowledge and skills, however challenges are the experiences that promote growth. Authorized to work in the US for any employerWork ExperienceCommunity Health SpecialistEastern Shore Area Health Center - Cambridge, MDDecember 2019 to Present Provide Community Outreach support and education for Maryland's Covid Hesitancy Program Aline community members with local vaccination clinics and coordinates registration and transportation Assist clients with other health and human services needs. This includes navigation of health insurances through the Maryland Connection including Medicare, Medicaid, and supplemental insurance. Coordinate the details of community events and health fairs with various sponsor's to maximize contact and distribution of material throughout the community Maintain a collaborative and productive relationship with clients case management team through detailed communication Adhere to all HIPPA Privacy Laws.Community Outreach SpecialistDorchester County Health Deptment - Cambridge, MDAugust 2015 to July 2019 Initial contact with those seeking help for substance abuse and mental health issues. Provide assistance applying for available resources, such as SNAP, Medicaid or Medicare Refer to the Program Coordinator to be evaluated for treatment options. Organize self improvement groups including computer basics, job search and creating a resume. Provide case management to assist with transportation, housing, and peer support. Complete monthly reports on intake census, event participation, travel log and encounters with participants. Address the community's concerns about addiction and mental health issues. Help clients build relationships and strong support networks within their community. Medical Office Coordinator/Medical AssistantMid-Shore Women's Health - Easton, MDNovember 2004 to October 2009 Provide professional office administration to ensure the office runs smoothly and efficiently. Insurance verification/ pre-certification Assist billing office by coding each encounter, provide adequate documentation to support charges and correct rejected claims for resubmission. Approach stressful situations calmly with empathy and understanding to provide creative problem solving HIPPA Federal Privacy Laws compliance Coordinate testing, procedures, consultations with specialists, referrals and pertinate medical record Patient Liaison advocating on the patient's behalf with their care team. Preform clinical patient care, assist Provider's with procedures and exams as needed. Triage Tech/Medical AssistantEaston Family Physicians - Easton, MDJuly 2000 to October 2004 Triage incoming phone calls from sick patients per office protocol Evaluate denied insurance claims, correct issues, attach supporting documentation and resubmit Complete insurance pre-authorizations for medications, test, procedures Organize annual flu vaccination clinic Measure accurate vital signs, weight, pulse ox, test blood sugar and do EKG. Assisted Provider with procedures and physical exams, Pap and DOT Administered vaccines, B-12, birth control and document. Scheduled patient appointments for consultation with specialists EducationCertification in Emergency Medical TechnicianUniversity of Maryland Eastern ShoreJanuary 2004 to July 2005Certification in Medical Coding and BillingChesapeake Community College - Wye Mills, MDAugust 2002 to January 2003High school diplomaNorth Dorchester High School - Hurlock, MDJune 1986Skills Excellent customer relations (10+ years) Multi-Tasking, works well under pressure and use multi-line phone system (10+ years) Administrative experience (10+ years) Medical office experience, appointment scheduling (10+ years) Insurance verification/Pre-authorization (10+ years) Billing, light bookkeeping, invoicing, inventory (10+ years) HIPAA Business office operations (7 years)Certifications and LicensesCPR CertificationAssessmentsCall center customer service  ProficientNovember 2021Demonstrating customer service skills in a call center setting Full results: ProficientCustomer focus & orientation  ProficientOctober 2021Responding to customer situations with sensitivity Full results: ProficientProtecting patient privacy  Highly ProficientOctober 2021Understanding privacy rules and regulations associated with patient records Full results: Highly ProficientMedical receptionist skills  ProficientNovember 2021Managing physician schedules and maintaining accurate patient records Full results: ProficientAdministrative assistant/receptionist  Proficient December 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientMedical receptionist skills  ProficientNovember 2021Managing physician schedules and maintaining accurate patient records Full results: ProficientAttention to detail  ExpertNovember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ExpertVerbal communication  Highly ProficientDecember 2021Speaking clearly, correctly, and conciselyFull results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.