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Support Analyst Desktop Resume Tampa, FL
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Title Support Analyst Desktop
Target Location US-FL-Tampa
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Street Address   PHONE NUMBER AVAILABLEEMAIL AVAILABLEAs an Azure Administrator, Developed expert knowledge of client business and Problem/Solution Domain. Delivered cloud platform architecture documents detailing the vision for how Azure Infrastructure and Platform services support the overall. Collaborated with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS).EXPERIENCEJANUANRY 2023  PRESENTAZURE ADMINISTRATOR, - CONVIVA/HUMANARestart/bounce the Azure components/clusters/VMs.Create and manage swap space on deployed cloud system per customer policies in support of the deployed cloud systems and environments.create custom scripts to automate support processes where applicable Ability to Power off/ Down the un-used VMs Ability to identify issues at Azure level and resolve.Manage Azure subscriptions and profiles. establishing and setting up virtual networks. Routing Path orchestration, particularly in a hybrid cloud. choosing other Azure resources and managing public and private IP addresses for your virtual machines.Deploying VMs into Virtual Networks.Configuring VM for Optimum Cost, Performance, and Security.Backing up VMs and potentially providing Fail-over Recovery.Securing Data against unauthorized accessBacking Up Data and making it efficient to restore when needed.Configuring long-term archival storage to maintain corporate compliance.Encrypting data in transit, at rest, and in use.Protecting Azure Active Directory accounts against compromise.Reducing the attack surface of all your Azure resources.MARCH 2021  JANUANRY 2023DESKTOP SUPPORT ENGINEER, VirtusaManning the POS Support and providing instant solutions to IT/POS related issuesLogging faults and managing response timesDiagnosing and resolving problems efficientlyDistributing relevant of jobs to junior staff members and providing supportManaging and supervise entire POS inventoryConfigure, troubleshoot, and repair hardwareNOVEMBER 2019  MARCH 2021JUNNIOR SYSTEM ADMIN, Lazydays rvManage computers and servers by monitoring performance, configuration, maintenance and repairManaged equipment placement, power management, infrastructure expansion security and data center modificationSet-up user accounts, permissions and passwords and defined network policies and proceduresAssist in the management of Office 365 SharePoint and OneDriveAssist in managing Microsoft licensingSetup and or move hardware equipment for new hires or existing employees moving to new location.MARCH 2019  NOVEMBER 2019IT CONSULTANT, VARIOUS COMPANIESManage computers and servers by monitoring performance, configuration, maintenance, and repairManaged equipment placement, power management, infrastructure expansion security and data center modificationInstall networking racks, ran and patched down cat5/cat6 data cableSet-up user accounts, permissions and passwords and defined network policies and proceduresAssist in the management of Office 365 SharePoint and OneDriveJANUARY 2014  FEBUARY 2017SUPPORT ANALYST II, ORANGELAKE RESORTManage computers and servers by monitoring performance, configuration, maintenance, and repairProficient in handling escalated calls and providing Level 1 with support and trainingAsset Management of all hardware assigned to employees (Laptop, docking station, monitors, etc.)Troubleshoot MS Exchange 2010, 2013 Lync/Skype for business and OWA office 365Setup and verified the user accounts in Active Directory/LAN ID password/group policyTroubleshoot/Create VM for user groups (Oracle Virtual Box/ desktop Director/ VMware vSphere/ Desktop Director)Asset in Deployment of release fixes by working with Teams whether it be the VM Group or IT Security GroupSetup and or move hardware equipment for new hires or existing employees moving to new location.Troubleshoot all LAN/WAN Network Connection Issues (VPN/Port/Routers and Switches)EDUCATIONMONTH YEARNET+/A+CERTS, New horizonsMONTH YEARHIGH SCHOOL DIPLOMA, plainfield high schoolSKILLSPractical experience with administering IaaS (Azure)Solid understanding of Continuous Integration and Continuous Delivery best practicesWindows and LinuxNetworkingAzure CLIDockerPowerShellBashARM TemplatesProblem solvingHands on mentalityFocusedSkilled multi-taskerStrong soft skillsTeam player

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