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Title Customer Service Representative
Target Location US-WA-Tacoma
Email Available with paid plan
Phone Available with paid plan
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                                Candidate's Name
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(Phone)PHONE NUMBER AVAILABLE (Email) EMAIL AVAILABLE                          SUMMARY & QUALIFICATIONS33 years of military career as an officer (including 4 years of Air ForceAcademy Cadet)in Korean air force. Have achieved satisfactory performancesthrough; . Understanding the situations fast and correctly, and taking proper   initiatives to resolve issues . Leadership in staffing & personnel management . Professional and positive attitude to accept lessons learned as a way of   improvement . Developing good working relationships with other functions within the   organizations . Handling multiple issues smoothly by recognizing the priorities . Good communication skills including a good command of both written and   spoken English . Good use of computer applications i.e. MS Word, Excel, Power Point, etc.                        HIGHLIGHTS OF JOB EXPERIENCEDiscipliner at Air  Force  Academy                               May.1982  ~Apr. 1984    . Instructed cadets in attitude of life and ethics    . Assisted cadets to learn & practice excellent leadershipConfiguration Officer in Peace Bridge Program(F-16 Aircraft Acquisition Program)                             Jan.1987 ~Oct. 1988    . Acquired knowledge on logistics system and MND(Ministry of National      Defense) acquisition system    . Played key roles in deciding configuration by communicating properly      with liaison officer dispatched to the manufacturing company    . Improved program effectiveness thru smooth communication &      cooperation with US Air Force, Manufacturing company and related      vendorsCombined Operations Officer at Air Component  Command            Oct.1990  ~Jun. 1992    . Performed planning & coordinating of combined operation & exercises      with US Air Force counterpart    . Raised operational requirements according to the lessons learned    . Learned on how to handle to keep track of problems until resolvedCommander  in  Fighter  Squadron                                 Feb.1996  ~Aug. 1997    . Executed leadership in managing operations readiness and in achieving      operational success    . Managed all squadron members to coordinate and cooperate towards      operational goals    . Managed maintenance company to make assets(including spare parts)      operational all the time(Maintenance company was under squadron      commander at that time.)Team Chief in Air Weapon System  of  Combat  Development  Group,  Air  ForceHeadquaters Jan.2000 ~ Dec. 2002    . Analyzed operational capabilities and shortcomings of the Air Force      operations    . Raised requirements to the policy-making boards    . Leaded periodic(twice a year) conference with ADD(Agency for Defense      Development) for air combat development    . Invited commercial companies to give presentation of state-of-the-art      technologies to acting officersBase Group Commander, Vice Wing Commander                   Jan.2003 ~  Dec.2005    . Performed managerial things on fighter wing levelChief   of   Helicopter   Team   in   DAPA(Defense   Acquisition    ProgramsAdministration) Jan.2006~ Dec. 2007    . Re-evaluated VIP(presidential) helicopter configuration to reduce      total cost, and made policy-changing boards to exclude non-essential      equipment    . Managed PMRs(Program Management Review) and made delivery schedule to      work adequately    . Managed US & Israel companies to coordinate for the integration of      software    . Reviewed and adjusted pilot training curriculum & spare parts that      manufacturing company had recommended    . Planned procurement of certain type of depot-level maintenance      facilities and followed acquisition procedures    . Managed another PMRs for the modernization of rescue helicopter      equipmentsTrade Agent(Self-Employed)                                     Jan.2008~Dec.2018Convenient    Store    Manager                                          Jan.2019~Apr.2019Customer Service Representative(Swissport)  at  SEA-TAC  Airport        May.2019~                                  EDUCATIONYoung-Deung-Po High School                                        1971 ~1973Korean Air Force Academy                                          1974 ~1977   BA in National Defense ManagementUS Naval Postgraduate School                                        1984 ~1986   MS in Weapon Systems EngineeringKorean National Defense University                                   1999   National Security Course                                   License    . Professional Language Certificate(State of Washington DSHS issued.)                                STRONG POINTS    . Strong will and managerial skills(People, Budget, Information & Data)      to make achievements                            PERSONAL INFORMATION                      Date of Birth: September 21, 1955                       Good Health, Non-SmokerI hereby certify that all the above statements are true and correct  to  thebest of my knowledge.

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