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Click here or scroll down to respond to this candidateCandidate's Name
Memphis, TN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYCollaborative Technical Support Analyst specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.SKILLSWindows 10/11 / MAC MS OfficeMS Active Directory / MS TeamsService Now / RemedyTCP/IP, LAN / WAN / VPNHP, Xerox Printers / Android/iOSRemote DiagnosticsIP Phone Systems / RF DevicesCustomer service expertComplaint resolutionDesktop supportSoftware diagnosisService Now / RemedyWORK HISTORYTECHNICAL SUPPORT ANALYST 03/2022 to CURRENTGenisus10 (Contractor @ Medtronics) Memphis, TN1st - 3rd level technical support to over 500 internal staff.Respond to telephone, Service Now ticket queue,and Walk-ins.System hardware, data,, applications, software & Phone support.Support requests from end-users, Active directory updates, document procedures, preventive maintance and inventory control.Maintained, installed, updated software and configured systems.Critical thinking, explained technical information in clear terms to promote better understanding for non-technical users.TECHNICAL SUPPORT TECH 03/2019 to 03/2022Campbellsville UniversityAdministering Windows, Active Directory, Apple & Android devicesAnswering incoming calls and monitoring incoming emails through ticket tracking systemSupporting MS Office 365, printers, projectors, VOIP phones, and TVsPrinter and mobile device support (smart phones, hotspots, iPad)Collaborated with vendors to locate replacement components and resolve advanced problems.Assist in security incidents, security threats and disasterself starter with minimin supervison / team playerworked occasionaly on weekends as needed for onsite supportTECHNICAL SUPPORT ANALYST 06/2016 to 11/2019Motorcycle SuperstoreMaintenance & management of the Critical Windows based SystemsMaintaining up to date Antivirus levels on all machines company wideWorking on Active Directory accts, configuration of Motorola RF guns, desktop, printers & laptopsManaging and monitoring computers in multiple locations nationwideProviding maintenance support and break-fix solutionsLiaising & meeting with external suppliers of IT servicesProducing reports for senior managers, on everyday operationsPurchasing of IT Equipment and software in line within agreed budgetsSupporting a multi-site IT infrastructure of at least 300 employeesSYSTEMS TECHNICIAN 02/2012 to 06/2016Vogt Power InternationalSupported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.Set up hardware and software in optimal configurations to meet network performance requirements.Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.EDUCATIONAssociate of Applied Science Electronics Engineering 05/1986Kentucky College of Technology, Louisville, KYAssociate of Applied Science Computer Science 06/2000RCH Technical Institute, Renton, WAHTML / CSS / JavaScript 02/2020Code Academy, OnlineFront End Web Development 06/2020Udemy / Web Development Bootcamp, Online. |
