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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLE Millsboro, DE Street Address
PROFESSIONAL SUMMARYIntelligent and analytical professional committed to exceeding job requirements daily seeking employment within an industry-leading healthcare organization. Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry. Energetic professional ready to bring medical training and new ideas to a progressive healthcare facility that demands and recognizes efficient and effective practice. Dedicated, independent, and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.SKILLSProficiencies:MS Excel; MS Word; MS PowerPoint; Typing Speed: 35 WPMSkills:Independent thinker requires minimal supervision; Team player; Dependable; Complete tasks on time; FlexibleDecision-MakingCultural AwarenessMS OfficeData EntryClerical SupportExcellent CommunicationWritten CommunicationAnalytical and Critical ThinkingFlexible and AdaptableDependable and ResponsibleProblem-SolvingInterpersonal CommunicationWORK HISTORYFSL Royal Farms, Two Farms - Millsboro, DE 07/2022 - 03/2023Interacted with several customers per day regarding inquiries and complaints, resulting in 90% positive customer feedback.Supervised and trained 6 personnel in high-quality operations.Communicated with over 3 vendors to order food and supplies.Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.Prepared in-store analytics on wastage, customer turnover, product matrix distribution and labor.Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.Maintained compliance with company policies and procedures for food safety, sanitation and quality.Oversaw training of more than [Number] team members.Tracked food production levels, meal counts and supply costs.Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.Maintained effective supply levels by monitoring and reordering food stock and dry goods.Orchestrated positive customer experiences by overseeing every area of [Type] operations.Limited portion sizes and used garnishes to control food costs.Home Health Aide Private Duty 05/2020 - 03/2021Care for patients by changing bed linens, washing, and ironing laundry, cleaning, or assisting with their careEntertain, converse with or read aloud to patients to keep them mentally engaged and stimulatedProvide mental and emotional stimulation to patients to ensure the continued vitalityMaintain accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staffHelp patients moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and groomingProvide physical assistance to patients as neededSupport patients by providing personal services, such as bathing, dressing, and grooming assistance, utilize appropriate opportunities to encourage self-care by demonstrating and supporting the use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygieneAssist family members in caring for the patient by teaching appropriate ways to lift, turn, and re-position the patient, advising on nutrition, cleanliness, and housekeepingPlan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets, Exhibited sensitivity and warmth and promoted concern for the rights of residentsMediated conflicts and worked to resolve problemsMonitored and documented resident behavioral activity and prescription intakeProvided a high level of customer service to patients by using positive communication techniquesProvided mental and emotional stimulation through facilitation of engaging activitiesSupported residential activities and functions through active planning and participationMentor Delaware 10/2010 - 09/2019Assisted disabled clients to support independence and well-being.Maintained clean, safe and well-organized patient environment.Monitored progress and documented patient health status changes to keep care team updated.Administered medication as directed by physician.Updated patient files with current vitals, behaviors and other data relevant to treatment planning.Developed rapport to create safe and trusting environment for care.Led patient or group recreational activities for enhanced patient outcomes.Cooked meals and assisted patients with eating tasks to support healthy nutrition.Assisted with daily living activities, running errands and household chores.Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.Transported clients to and from medical appointments with safety and efficiency.Provided compassionate and patient-focused care to cultivate well-being.Laundered items, changed sheets and made bed to keep patients' bedroom clean.Replaced bandages, dressings and binders to care for wounds and encourage healing.Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.Account Manager Rent-A-Center - Millsboro, DE 03/2008 - 06/2010Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.Oversaw new business development and customer servicing.Liaised between account holders and various departments.Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.Home Health Aide Private Duty Milton,De 06/2004-02/2010Care for patients by changing bed linens, washing, and ironing laundry, cleaning, or assisting with their careEntertain, converse with or read aloud to patients to keep them mentally engaged and stimulatedProvide mental and emotional stimulation to patients to ensure the continued vitalityMaintain accurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staffHelp patients moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and groomingProvide physical assistance to patients as neededSupport patients by providing personal services, such as bathing, dressing, and grooming assistance, utilize appropriate opportunities to encourage self-care by demonstrating and supporting the use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygieneAssist family members in caring for the patient by teaching appropriate ways to lift, turn, and re-position the patient, advising on nutrition, cleanliness, and housekeepingPlan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets, Exhibited sensitivity and warmth and promoted concern for the rights of residentsMediated conflicts and worked to resolve problemsMonitored and documented resident behavioral activity and prescription intakeProvided a high level of customer service to patients by using positive communication techniquesProvided mental and emotional stimulation through facilitation of engaging activitiesSupported residential activities and functions through active planning and participation.EDUCATIONUltimate Medical Academy, Clearwater, FL 02/2022Associate of Science: Medical Office And Billing SpecialistDean's List [Semester and Year]Honor Roll [Semester and Year]Medical Office and Billing Specialist, Fully accredited, accelerated program providing instruction in medical administrative procedures such as appointment scheduling, revenue cycle management, reimbursement methodologies, insurance claims management, and electronic medical records (EMR) systems. Program content includes billing and collections process implementation, industry regulations, laws and ethics, and bookkeeping to ensure medical office compliance. Research, professional writing, critical thinking, and communications skills are emphasized throughout the program.Cape Henlopen High School 19921996 Diploma1250 Kings Highway; Lewes, DE 19958-1798ACCOMPLISHMENTSMedical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing Medical Office Medical Administrative Patient Registration Data EntryADDITIONAL INFORMATIONHonors/Awards:, Ultimate Medical Academy Dean's List |
