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Click here or scroll down to respond to this candidateASHLEYHERMANStreet Address N 75th Ave. EMAIL AVAILABLE PHONE NUMBER AVAILABLESkills SummaryMy skills include communication, problem-solving, critical thinking, patience, empathy, and handling customer complaints. Along with multitasking, time management, and experience with technology. I have strong interpersonal skills and going above and beyond for customers.EducationParadise Valley Community College Graduated May 2021Associates in Business 3.2 GPAArizona State University Expected Graduation December 2023Bachelors in Business 3.1 GPAExperienceFired PieServer 2021-2022I provided excellent customer service to restaurant patrons by presenting menus, taking customers' orders, ensuring their orders are prepared and served correctly, and handling payments. I also had to maintain a clean dining environment, and be knowledgeable about the restaurant's menu items, specials, and promotions. I was also involved in participating in team meetings, assisting other team members as needed, and keeping up-to-date with foodservice industry trends and regulations.MicrosoftCall Specialist Trainer 2022-2023As a call specialist at Microsoft I am responsible for providing top-notch customer support for Microsoft products and services over the phone. I assist customers with inquiries, troubleshooting technical issues, and guiding them through various software and hardware functions. I had to communicate and use my problem-solving skills. I was also responsible for documenting calls and updating customer information in the company's database. I worked in a high-pressure environment while maintaining professionalism. I was moved up 6 months working there to a trainer so I got to help the prospective specialist to get ready for their new role. |
