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Click here or scroll down to respond to this candidateCandidate's Name
HR. Department Benefits AssistantCleveland, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position in a Customer Service oriented environment with an opportunity to utilize the formal training that I have received and the exceptional work experience that I have gained through the years.Authorized to work in the US for any employerWilling to relocate to Charlotte, NCWork ExperienceYour resume doesn't list a current job, could you verify that the dates are correct?HR. Department Benefits AssistantStaffing Solutions/ Federal Reserve Bank of ClevelandSeptember 2016 to November 2016Responsible for contacting healthcare companies and healthcare vendors via email and outbound calls regarding health and wellness fairs sponsored by Federal Reserve Bank of Cleveland for the Federal Reserve Banks of Cleveland, OH., Cincinnati, OH, and Pittsburg, PA.Responsible for updating Excel spreadsheets with confirmation information from the healthcare companies and healthcare vendors that will attend the health and wellness fairs and what materials they will bring, and the names of the Live-Reps that will represent their respective companies and vendors.Benefit AssociateFairhill PartnersApril 2013 to December 2015Responsible for answering inbound calls from companies and individuals inquiring about the various types of health promotion programs that Fairhill Partners provides.Screened individual participants and enrolled those who met the qualifying guidelines for public benefits into Fairhill Partners Access Your Benefits Dept.Walking customers through different benefit plansCertified Instructor, Coach for Matter of Balance and Chronic Disease Self Management Programs where I teach and coach senior adults with balance and chronic health issues how to live a healthier and productive life.Contracted at Hillcrest Hospital assistingAlego HealthMarch 2011 to November 2012with:Assisting physicians throughout the process of seeing patients and educated them on updating medical records into the new electronic records systemPre GoLive physician optimization and challenge questionsOne on one physician support with orders recAdmissions, Transfers, Rounding and Discharge NavigatorsVerbal and written orders from physiciansPost GoLive support including any and all problem solvingAct as an Liaison for the Physicians and build teamEducate physicians on any new changes within the Epic systemJuly 2010- February 2011 Contracted at Euclid, South Point, Hillcrest and Main Campus Emergency Departments supporting ASAP. Responsibilities included:Patient TrackingTriagingED NarratorReviewing resultsAssisting doctors with verbal and written ordersAssisting physicians with inputting information into new electronic records systemAdd a description of your jobLead Support (Contract)Alego HealthJuly 2010 to November 2012Customer Service Representative (Contract)Spherion Staffing/Universal American - Solon, OHFebruary 2009 to June 2010Responsible for taking inbound calls from insurance members questioning their various types of insurance coverage, eligibility status, and EOB summaryPrior Authorization inbound calls/outbound callsEnrolling patients for Medicare part D and prescription benefit informationDealt primarily with Medicare Part D and assisted callers with any questions they had about coverage for specific medications and casesResponded to insurance providers and members with their prior authorization requestsUtilized Microsoft Excel to enter patient information and compile data regarding medications, prices, and the average of the prices for certain medications and report my findings to supervisorsUsed other Microsoft Office programs and Outlook as neededCustomer Service Representative (Contract)Alliance Staffing/Parker Hannifin - Mayfield, OHApril 2008 to December 2008Downloaded orders from Outlook website for Parker stores and Parker DivisionsAnswered inbound sales calls from customers purchasing various types of Parker parts and instrumentsCustomer Service Representative (Contract)Stanley Staffing/American Express - Solon, OHAugust 2007 to March 2008Responded to card members needs with filing a damage claim for rental cars that had been involved in an accident or that had been vandalized during the rental custodyProvided Rental Companies and Insurance Companies with the status updates for existing claims with information that was helpful with resolving claims in a timely mannerOutstanding Inspections RepresentativeFidelity National Information Systems - Solon, OHOctober 2003 to July 2007Responsible for contacting field reps concerning outstanding property inspections via electronic email or outbound calls.Maintained and reassigned late field inspectionsResearched for late inspections and or missing photos via Repscape maintenance files/photo upload system respectivelyEducationDiplomaKaplan University Undergraduate, John Adams High School - Cleveland, OHSkillsDo you have any of these top skills employers are looking for?Inside SalesTriageEMR SystemsMedical RecordsMedical Office ExperienceMedical BillingCold CallingHIPAADismissOUTLOOK-8 yearsEPIC-2 yearsEXCEL-10+ yearsMEDICARE-2 yearsMICROSOFT OFFICE-10+ yearsCertifications / LicensesAdd your certificationsAdditional InformationSkillsMicrosoft Office (Word, Excel, Outlook)MedicareHIPPAEpic ClinDocEpic CPOEEpic ASAPExcellent oral and written communication skillsComputer SavvyAdd SectionsLanguagesLinksMilitary ServiceAwardsGroupsPatentsPublications 2022 Indeed - Cookies, Privacy and Terms - Do Not Sell My Personal Information |
