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Click here or scroll down to respond to this candidateCandidate's Name
LINKEDIN LINK AVAILABLEPlano, Texas PHONE NUMBER AVAILABLE EMAIL AVAILABLESr. Program / Sr. Project ManagerSummary of QualificationsOver 22 years of Program/Project Management experience working for Fortune 500 companies; U.S. Govt Civilian and Military agencies specializing in ITIL, Agile, PMBOK, and other corporate methodologies. Strong customer service background with internal & external communication skills, PMO development, project planning design, deployment, and testing with multi-million-dollar programs. A Project Manager with strong Customer, Vendor & Resource Management skills focusing on being a Point of Contact a customer/client trust, & returns to with more business, by providing the best customer service without sacrificing quality or integrity.Core CompetenciesImplementing Managing multiple NetworksManaging cross-functional teams On & OffshorePersonnel, Vendor, Logistics & Resource ManagementImplementation of Hardware and SoftwareScope, Cost, Risk, & QA ManagementInstructing, Reporting, and Documentation preparingNetwork Design & DeploymentAnalysis, Control, MonitoringService Delivery ManagementTools & TechnologyTechnology Telecom Ethernet, Fiber, Interconnection, small cells, VOIP, Optical, TDM (DS3 and DS1), Switched Access, Collocation, LAN/WAN, CSU/DSU, CPE, ATM, VPN, Sonnet, MPLS, FR, IP Based Ethernet Switches, Optical, & Data networks, ISDN, NOC, ASR, LSR, TND, NS/EP, TSP and NCS.PM Methodologies PMO Strategic Planning & Implementation, SDLC, Action Plans, Critical Path Methodology, Earned Value and Cost Management along with writing BRD's, SRD's, ARD's, TRD's.Business Tools & Systems WRIKE, JIRA, Salesforce, Service Cloud, MSO Suite, MS Access, MS Project, SEM, SEO, CRM, SAP, Hub Spot.Project Management CertificationsProject Management Professional: Customer Solution Project Management:A 120-hour PMI PMBOK MCI PM Cert. Program A 120-hour PMI PMBOK MCI PM Cert. ProgramOrganizational Project Maturity Management Disaster Management Project ManagementAn 80-hour PMI PMBOK MCI PM Cert. Program An 80-hour PMI PMBOK MCI PM Cert. ProgramRisk Assessment Project Management DISA Direct Database Management CertAn 80-hour PMI PMBOK MCI PM Cert. Program A 16-hour U.S.C.G. Cert. ProgramProfessional ExperienceSr. Program Manager, The Judge Group on Contract with HMS Sep 2021 Nov 2022A key member of the PMO team providing leadership, guidance, and support for multiple depts associated in a large acquisition setting. In charge of planning and coordinating all aspects of internal information system-specific projects from initiation to delivery. Projects involve application development, application testing, network, server, or software implementation and potential upgrades. Managing stakeholders to set and deliver project expectations, participates in facilitating the definition of project scope, goals and deliverables of routine projects, and implements all five project phases into the project schedule utilizing PMI best practices.Project Manager, BravoTECH on Contract with Choctaw Nation, OK. Feb 2021 Aug 2021Enterprise Project Manager responsible for multiple significant enterprise projects with large budgets, numerous Vendors, Sub-Contractors, and Project team members. Focus was on project management responsibilities related to implementation of multiple key Infrastructure Hardware and Software.Complex IT systems (WiFi, VoiP, Telecom,)Supporting infrastructure (Power, HVAC, Security Access) that affect many users.Ensure project progression, all issues relevant to budget, quality, & schedule to meet project plan.Sr. Program & PMO Manager Lexipol, Frisco TX. Apr 2019 Sep 2020Main role created and managed the Project Management Office and improve Service Delivery Operations by developing and refining best practices. Along with process improvement and optimization in a rapidly changing and demanding environment, worked on developing new and modify existing policies and procedures to increase efficiencies, reduce costs & production time, improve communication and organization between Depts. Develop & Maintain a PMO through governance, alignment and reporting throughout the organizationExecution of project/program management including timelines, resource allocation and budgetsProcess improvement and optimization in a rapidly changing and demanding environmentPrimary contact for Internal and External Business Partners within Project Management Office.Lead PMO Project Manager StraViso, Allen TX. Jan 2018 Apr 2019Heading up the Implementation & Operations IT division in developing and delivering client specific deliverables. Providing Operational, Analytical, and Collaborative Customer Service and Account Management expertise and support to implement StraViso development solutions.Managing SDLC development and deployment for Client projectsWork cross-functional, multi-project resources to ensure solutions delivered in time and on budgetPrimary contact for Clients, Vendors, and Business Partners within Project Management Office.Advisory Consultant Ensure Inc., Plano TX.Apr 2016 Nov 2020Manage services for multiple clients at multiple locations in the DFW area. Take information and client lists from events & insert the data into a CRM tool to provide ongoing updated information to clients and customers.Plan, organize, and manage work of staff consistent with requirements, schedules, and policy changes.Managed staff members to formulate, implement policies, procedures, goals, and objectives.Customer, Client, and Database Management and Deployment.Product Service Manager, Dex Media, Dallas TX.Jul 2015 Oct 2016Project Manager responsible for building & implementing a new Customer Service platform with a focus on client satisfaction & retention. Mentored account agents, worked with other Sr. managers to allocate resources, coordinate with multiple departs for quality control.Ability to multitask and handle follow-up and tracking on a large client baseExcellent interpersonal & customer service skills to build rapport & trust with Clients.Managed a service level team of 15-18 account agentsProject Manager, Masergy Communications, Plano TX.Jun 2014 Apr 2015Service Implementation Manager (SIM) served as the client's single POC through the implementation process for projects with various time frames, & requirements. Client advocate from order receipt through implementation to billing while understanding customers logical or virtual networking along with Telecom Equipment installation, Data Center & NOC management for clients worldwide.Kickoff meeting & presentation with clients to develop a strategic plan for service deploymentProcedure redesign of processes, & implementation of new policies, increasing efficiencyScheduled & coordinated multiple vendors also developed vendor performance reportsCustomer Service Consultant, Lindsay Dealership, Centreville, VAAug 2013 Dec 2013Lead transition team in an array of accomplishments in taking over outdated car dealership & modernizing it with Fiber, High Speed Ethernet, VoIP phones, Wireless/Wi-Fi, & web services.Trained staff in Internet customer service techniques pertaining to variety products.Built cross-functional team to complete accounts, perform testing, & platform for client retention.Managed Scheduled and coordinated multiple Telecom and Construction vendorsProject Manager Consultant, Tailwind Consulting, Albany NY.Feb 2013 Mar 2013Temp. replacement for PM on Maternity Leave at New York Independent System Operator (NYIOS) as a Quality Assurance PM that was the lead for the automated testing of the final ITIL architecture of the Software program.Managed a portion of the Comprehensive Reliability Plan (CRP) for New Yorks power systemSupervised technical resources, hosted meetings, created & managed project plans.Coordinated with Multiple State & Federal Agencies on scheduling project activitiesProject Manager Consultant, Genesys Consulting, Albany NY.Sept 2011 Dec 2012IT-PMO PM for Mohawk Valley Physicians supporting IT projects; Client facing & infrastructure installs for IT services with hardware / software requirements. Citrix XenApp 5.0 to 6.5 server farm upgrade migration.Developed & maintained detailed project plans using 2010 MS ProjectUtilized PMO protocols, & procedures for dept. including objectives, SLAs and targets.Established PMO Processes & Procedures, developed & delivered reports, & presentationsLead Project Consultant for New York State on the DMV CDLIS Modernization Project Managed the development, integration, & testing of Software & Database systems for 600K drivers from 127 offices & relays secure data to all 50 states & the D.C.Developed WBS for the organization and systems to lower TCO and improve ROICreated and translated high level business requirements into functional specificationsCoordinated with Multiple State & Federal Govt. agencies on change management activities.Key Accomplishments & AwardsMVP IT-PMO advisory board reviewing project life cycle, networking, & coaching of projectsCreated and managed a surplus depot and inventory control system for the Pentagon that reduced system outages MTTR from 48 hours to six hours.Worked with the NCC to maximize the USCG's TSP circuit coding and restored the 100% destroyed District 8 network back to 85% of its former service within 6 weeksResolved installation problems with local and national carriers, reducing budget overruns resulting savings of $1.3 million by implementing new regulations and proceduresAs Project manager, designed and managed the implementation of two new networks projects for the USCG with a budget of $13.3 million, a staff of 26 personnel, and two service vendorsDevelopment and implementation of provisioning and order tracking method that reduced standard delivery intervals from 11 to 6 business daysEstablished and tracked service benchmarks and performance metrics, to account for over 600 USCG site location from Guam to the U.S. Virgin Islands, Alaska to FloridaMCI Vice Presidential Award for Outstanding ServiceLetter of Appreciation from the Commandant of the USCG Recognition of Outstanding ServiceUSCG Letter of Appreciation Service Award for Performance and LINC-TRANS ProjectUSCG Letter of Appreciation for Restoration to Gulf Coast post KatrinaLetter of Appreciation from SMS for ITA programEducationHistory and Communications, Glendale Comm. College, Glendale AZ. - Sept. 1996History and Communications, Mesa Comm. College, Mesa AZ. - Sept. 1995 |
