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Click here or scroll down to respond to this candidateCandidate's Name
CUSTOMER SUCCESS MANAGERRALEIGH, NC, UNITED STATESPHONE NUMBER AVAILABLEDETAILSRaleigh, NC, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKSLinkedInSKILLSCanva ExperienceLeadership/TrainingMicrosoft OfficeMicrosoft ExcelMicrosoft PowerPointCRM ManagementNPS - Customer Retention/SatisfactionProject ManagementTime Management SkillsAbility to Work Under PressureCreative Problem SolvingTrelloInterpersonal CommunicationSAAS ExperienceHOBBIESCommunity Volunteer, Church, hiking, outdoors, running, yoga, friends and family time, meditationPROFILECompassionate and collaborative leader, successful at using social and emotional awareness to motivate and tailor interactions for individual customers and teams. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. A caring volunteer, eager to contribute talents to many worthy causes such as The Miracle League and Gigi's Playhouse.EMPLOYMENT HISTORYCustomer Success Manager at Alpine Supply Chain Solutions, RemoteJanuary 2022 PresentMaintain customer records with 100 % accuracy in CRM while interacting with customers across email, phone, and social mediaStreamlined CRM and developed custom tools to track sales process activities; increased sales conversion rate by 30% through monitoring and optimization of our sales funnel metrics.Designed and conducted project close sessions for customers (individual and teams), receiving 98% positive feedback.Conduct weekly check-ins, quarterly reviews, metric reporting, and marketing touchpoints with customers.Spearheaded and developed tools to track customer retention.Create PowerPoint presentations and engage 10-20 leads weeklyPrepare contracts, productivity reports, proposals, and letters.Exercise independent judgment in determining the best method(s) to resolve issues and ensure customer loyalty and satisfactionSales Coordinator at David Allen Company, Raleigh, NCMarch 2017 May 2021Sales support to executives and division managers in 4 markets (Raleigh, Alabama, Florida, and DC)Strengthened teamwork at meetings by preparing weekly and monthly sales reports for all markets, improving customer service efforts, and increasing sales opportunities by 20%Managed records of sales and customer information in CRM.Spearheaded and led team-building sales meetings for all markets.Serviced established accounts on a consistent basis to maintain strong revenue and customer relationships.Managed RFP database and responses daily, generating timely reports to inform and adjust plansHR Manager at IT People Corporation, Raleigh, NCApril 2016 October 2016Various management and HR dutiesCustomer Care Coordinator at NuMotion, DME, Apex, NCSeptember 2013 April 2016Reviewed and approved all medical documentation from therapists and doctorsMaintained positive relationships with PT's, clients, schools, and doctors.Collaborated with departments to maintain continuity of service, timeliness, and accuracyExperience with Electronic Medical records - physician notes and historical documentsTook ownership of customers issues and built rapport by processing requests, following problems to resolutionEDUCATIONBachelor of Arts - Therapeutic Recreation, University of NC @ WilmingtonINTERNSHIPSInternship at RICA - Regional Institution for Children and Adolescents,RICA-Baltimore is a mental health residential treatment facility serving adolescents and their families. They provide treatment and educational programs for adolescent boys and girls aged 12 to 17.6 who are experiencing emotional, behavioral, and learning difficulties.VOLUNTEER EXPERIENCEMiracle League, Gigi's Playhouse, Church, Raleigh, NCEncourager and Motivator within all organizations to bring awareness and participation in the community.Develop and maintain relationships with community organizations while bringing awareness and engagement to coworkers.Establish and maintain relationships with local organizations to coordinate volunteer eorts.Collaborate with various stakeholders to implement awareness and participation in various volunteer eorts.Spearhead development and implementation of systems to track volunteer participation and progress. |
