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Click here or scroll down to respond to this candidateCandidate's Name
Marketing and Customer Service ProfessionalEMAIL AVAILABLE - PHONE NUMBER AVAILABLEWork ExperienceCSR Inside SalesMerchants MetalsJune 2018 to presentHandle accounts of Construction Contractors and sales . Primarily deal with business owners and all aspects of inside sales.Office Manager Airtite ContractingJune 2011 to presentHandle all office management duties, customer relations, and related responsibilitiesfor all office and field reps support.Home HealthSelf-employedJune 2011 to presentWork with individual families doing home health carePhysical Therapy, medical assistanceCollector and Skip TracerWindham Professionals - Hendersonville, TNJanuary 2011 to January 2012Handled collections and research and skip tracing of Government Student loans.Sales, Cashier, Customer ServiceKohls Dept. Store - Hendersonville, TNOctober 2010 to July 2011Worked Part time for extra money for Christmas. Sales associate, mainly ran register at front of store and worked in Customer Service.Office ManagerJacky and Billys Barbecue Junction - Gallatin, TNJanuary 2006 to January 2011Handled all office management and accounting for the restaurant and handled ordering of supplies and inventory for restaurant. I handled payroll issues also and all accounting for the restaurant.Jack Wright PHONE NUMBER AVAILABLEUtilities BillingMillersville City Hall - Millersville, TNJanuary 2008 to July 2009Utilities BillingHandled all utility billing concerns and problems and dealings with the public about utilities.Responsibilities included: Handle all aspects of production for utilities statements, adjustments, credits, and payment postingProvide customer service for billing issues, customer concerns, and complaintsProcess accounts receivable requests for utilities accountsLiaison between Millersville City Hall and utilities accounts that were turned over to collectionsProduce and mail monthly statements for three zonesPrepare reports for auditors and accountingPerform all necessary accounting functions for utilities divisionDeborah was my direct supervisor 615-859-0880.Customer ServiceEurobronz Salon - Hendersonville, TNJanuary 2007 to December 2007Responsibilities included: Execute daily store operationsManage customer accounts and salesPerform inventory management including purchase orders for office suppliesCreate promotion ideas to increase salesProvide customer service and schedule appointmentsMaintain salon account information using Microsoft Windows and spreadsheetsBuyer/Purchasing AgentWestern Plastics - Portland, TN1995 to 1998Responsibilities included: Maintain and track inventory of factory raw materials, chemicals and components necessary for factory operationsResearch and determine cost effective vendors for future productionNegotiate pricing and contracts for purchase transactionsCreate and submit presentations to company officers and engineersGenerate purchase orders for all company transactionsDale Eakes in Portland Tennessee was my manager 615 325 4091Accounts Receivable ManagerMcClures Stores Inc. - Brentwood, TN1992 to 1995Responsibilities included: Hands-on management of accounts receivable/customer service department for retail establishmentManagement, interviewing, staffing, training, and daily supervision of personnelMaintain credit card accounts. Analyze customer applications and credit reports, open and close accounts and establish credit limits and guidelines for customersInput, update and manage computer files, manual files and authorization filesResearch customer service inquiries on active, inactive and bad debt accountsReport lost and stolen accounts and contact store security personnelNegotiate communications between credit departments and bank, credit bureau, attorney, consumer counseling services, bankruptcy court, and probate courtProcess payments and make refund adjustments on customer statementsCreate customer service and collection lettersReport monthly updates on department productivity, bad debt, and status on promotional accounts to chief financial officerCollect active, inactive, bad debt accounts and returned checks through phone calls, letters, skip-tracing, payment arrangements and follow-upLisa Wachter (currently payroll manager for Dollar General Corporation) was my supervisorPHONE NUMBER AVAILABLEUser Support Manager and Internal AuditorIngram & Associates, Inc. - Brentwood, TN1990 to 1992Responsibilities included: Providing assistance to the MIS Director, researching problems and recommending system modificationsCoordinating communication and customer satisfaction between regional offices and the centrally located computer centerMaintenance of critical components of the data base including client master, collector maser, letter master and account masterMaintenance of number of accounts per collectorTraining Development / Special Projects ManagerReviewed industry literature, State and Federal Laws and researched competitors methods in order to develop a comprehensive collection training programMade recommendations to adopt a standardized collection system for all branchesCommunicated the new standardized process to all of the branches and conducted training with management and new hires when necessaryResearched cost saving methods to supplement directory assistance and skip tracing in order to develop recommendations for most cost effective approachAssisted General Manager in preparation of presentations and reportsEstablished a system for monitoring and reporting information for audits and utilized system to view individual collectors, branches or other groups over a specific time periodImplementation of a specialized third party billing department (Central Evaluation Unit)Interview, hire, train, and manage personnel, gather and distribute information from clients pertinent in billing hospitalsCollection of bad debt accounts as well as billing of insurance or workman's compensation claimsConcluded pending case settlements with attorneysAssistant to Director of Affiliate RelationsCountry Music Television - Nashville, TN1989 to 1990Responsible for the communication with maintenance of current and prospective affiliatesPerform research and preparation necessary for company road showsUpdated and distributed promotional literatureExecute various marketing and office related activitiesEducationBachelor of Science in MarketingTennessee Technological University - Cookeville, TN1989 |
