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Click here or scroll down to respond to this candidatePHONE NUMBER AVAILABLEEMAIL AVAILABLECincinnati, OH Street Address
EXPERIENCECandidate's Name
MAR 2023 - PRESENT American Income Life, Indianapolis, Indiana State Tested Nursing AssistantOCT 2022 - PRESENT Shift Key, USState Tested Nursing AssistantSought out new clients and developed clientele by networking to nd new customers and generating lists of prospective clients. Contacted prospective customers to present information and explain available services. Obtained underwriting approval by completing application for coverage. Followed up with clients on periodic basis to assess nancial, family and other changes warranting modication of coverage. Requested and arranged for medical checkups of insurance purchasers with assigned doctors or clinics. Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.Promoted an atmosphere conducive to healing by creating a safe space for patients through careful monitoring. Monitored vital signs such as temperature, pulse, respiration rate, and blood pressure. Utilized infection control procedures to maintain a clean environment for patients. Assisted nursing sta during various procedures such as wound care management or catheter insertion and removal. Collaborated with interdisciplinary team members to create individualized plans of care for each resident. Maintained accurate documentation regarding all aspects of patient care in accordance with state regulations.Provided compassionate and quality care to elderly patients in a long-term care facility, ensuring safety and comfort. Conducted therapeutic conversations that encouraged patient engagement and socialization. KRISTLE LANIERB E N E F I T S A D V I S O RAUG 2022 - PRESENT Crossroads Hospice And Palliative Care, US Logistics Customer Service RepresentativeNOV 2021 - MAY 2022 AZELIS, USCertied Nursing AssistantFEB 2020 - FEB 2022 Arcadia Health Care, USCollections Account ManagerAUG 2017 - JAN 2020 Alliance Data Systems, US Demonstrated excellent communication skills with residents, families, and other healthcare providers. Assisted nursing sta during various procedures such as wound care management or catheter insertion and removal.Ensured compliance with HIPAA standards when handling condential information related to medical records or treatment plans.Maintained accurate documentation regarding all aspects of patient care in accordance with state regulations. Performed range of motion exercises with residents to improve mobility. Educated family members on appropriate care techniques for their loved ones upon discharge from the facility. Collaborated with interdisciplinary team members to create individualized plans of care for each resident. Performed daily audits of logistic activities such as inventory control systems, shipment record accuracy. Collaborated with sales team members on new product launches or promotions. Ensured compliance with all applicable laws and regulations related to international trade agreements. Facilitated communication between customers and other departments within the organization. Researched alternative solutions when needed to meet customer expectations. Processed orders accurately and eciently, while ensuring compliance with company policies. Utilized problem-solving skills to troubleshoot customer complaints and resolve disputes. Managed logistics documentation including bills of lading, manifests, certicates of origin, customs documents and more. Created weekly and monthly activity reports for management review. Reviewed reports from third party carriers regarding shipment status updates. Followed HIPAA regulations to maintain condentiality of sensitive medical and personal information. Measured patient vital signs, recording body temperature, blood pressure, and heart rate. Utilized restorative care techniques to promote patient independence. Participated in educational activities to stay up-to-date with best practices in nursing. Monitored pain and provided comfort measures, reporting abnormalities to nursing sta. Utilized PPE appropriately and followed patient safety and infection control guidelines. Lifted and repositioned non-ambulatory patients to prevent accidents and falls. Stocked patient rooms and supply areas to meet patient care needs. Utilized various communication channels when contacting delinquent customers. Billing & Collections SpecialistMAR 2014 - SEP 2017 Security National Automotive Acceptance Company, US Customer Service & Sales RepresentativeJUN 2012 - MAR 2014 Scherzinger Termite And Pest Control, US Student Loan CounselorFEB 2008 - JUL 2012 General Revenue Corporation, US Communicated eectively with all levels of management regarding collection issues. Analyzed customer accounts for delinquency trends and developed solutions to address them. Reviewed credit reports and other documents to assess risk associated with extending credit terms. Worked closely with internal departments such as sales, nance, legal., to resolve disputes quickly and eciently. Responded promptly to customer inquiries regarding account balances or payment arrangements. Conducted skip tracing activities to locate missing or unresponsive customers. Managed a portfolio of high-risk accounts while minimizing losses and maximizing recoveries. Created reports to track claims submissions, denials, appeals, and reimbursements. Processed payments in a timely manner to ensure proper reimbursement for services rendered. Assisted with training new sta members on billing procedures and policies. Maintained up-to-date knowledge of health care regulations related to billing practices. Performed detailed research on accounts receivable and payment history to ensure accuracy of records. Demonstrated strong organizational skills by managing multiple tasks simultaneously while meeting deadlines.Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.Developed strong relationships with customers through eective communication and problem resolution techniques.Performed data entry tasks accurately into the system to ensure accuracy of information provided to customers. Conducted follow-up calls with customers to ensure their satisfaction with service received. Created reports summarizing call volumes, average call times, common customer complaints. Identied opportunities to upsell additional products or services in order to increase revenue for the organization.Created customized loan management plans tailored to each borrower's individual needs and nancial situation.Assisted borrowers with completing the application process for federal student loans, providing guidance throughout the entire process.Collaborated with lenders, guarantors, servicers, and other organizations related to student loan servicing activities. Advised borrowers on their rights and responsibilities associated with obtaining a student loan. Maintained accurate records of all counseling sessions, ensuring compliance with applicable laws and regulations.Facilitated communication between lenders, servicers, guarantors, schools related to customer service issues or discrepancies.Developed and maintained relationships with school personnel in order to provide comprehensive loan counseling services. Worked with clients to identify nancial goals and to nd ways of reaching those goals. SKILLS Client Needs Analysis Operational Eciency Revenue Generation Quotes and Sales Conict Mediation Training and DevelopmentCERTIFICATIONS Insurance License/53412839 State tested nurse aide/PHONE NUMBER AVAILABLE |
