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Click here or scroll down to respond to this candidateCandidate's Name
St Louis, MO Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryIm a highly experienced Professional with excellent listening, oral, written, communication, problem -solving and time management skills able to handle incoming and out-going calls. Reliable, hardworking, organized and dependable team player with a reputation for resolving problems in a timely manner, flexible with the ability to multi-task, when necessary, able to improve customer satisfaction. Customer focused with diverse industry experience including non profit, enjoy learning new programs and processes able to work in fast paced environments.SkillsExcellent CommunicationProblem SolvingTime ManagementExcellent Oral, Verbal, WrittenMulti- Channel CommunicationCritical ThinkingCustomer RelationsEmpathyPatienceActive ListeningAdaptabilityLeadershipWork HistoryDirector of Operations, 01/2020 - 06/2022The Wesley House Association St Louis, MOProvided exceptional customer service to customers, increasing customer loyalty 100%.Interviewed employees, ran background, sex offenders and family care safety registry checks.Updated and kept all employee personnel files while adhering to HIPPA laws.Processed Payroll through ADP, distributed pay checks, ran payroll reports.Prepared deposit slips for all bank deposits.Created monthly reports for all donations, volunteers and financials.Input and paid all invoices, printed checks for bills, entered deposits in Quick Books.Oversaw day-to-day production activities in accordance with business objectives.Defined, implemented and revised operational policies and guidelines.Monitored office workflow and administrative processes to keep operations running smoothly.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in client satisfaction.Launched Intergenerational Program.Managed operational budgets to promote profitability.Operational Manager, 06/2019 - 01/2020The Wesley House Association St Louis, MOHandled problematic customers and clients to assist lower-level employees and maintain excellentcustomer service.Set up mobile food distribution, assisted volunteers with packing bags and boxes of food.Identified and resolved unauthorized, unsafe or ineffective practices.Partnered with vendors and suppliers to effectively manage and budget.Trained new employees on proper protocols and customer service standards.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits, checked and processed employee time sheets.Provided exceptional customer service to customers, increasing customer loyalty 100%.Managed all volunteers and input monthly demographic data.Assisted answering multi line phones during peak time and distributed messages.Administrative Assistant, 11/2018 - 06/2019The Wesley House Association St Louis, MOResponded to all email and mail request for additional resources.Answered multi-line phone system, routed calls, delivered messages to staff and greeting visitors.Executed record filing system to improve document organization and management.Scheduled office meetings and client appointments for staff teams.Sorted and distributed office mail and recorded incoming invoices.Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.Generated reports and typed donor letters in Word.Coached new employees on administrative procedures, company policies and performance standards.Restocked supplies and placed purchase orders to maintain adequate stock levels.Processed invoices and expenses using QuickBooks to facilitate on-time payment.Arranged rapid office equipment repair and maintenance with vendors.Maintained staff directory and company policy handbook for human resources department.Home Health Aide, 01/2017 - 11/2018Self Employed St Louis, MOSupported patients by providing housekeeping and laundry services, shopping for food and other household requirements, with compassion and empathy.Assisted clients by providing personal services, such as bathing, dressing, grooming, living independently through skill building and mentoring.Prepared healthy meals and snacks.Provided mobility assistance such as walking and regular exercising and transportation to appointments.Completed entries in logbooks, journals and care plans to accurately document and report patient progress.EducationHigh School DiplomaVashon High School - St Louis, MOHonor RollElected Captain of Debate TeamAttended Computer Adult Education ClassesCertificationsWorkshop in Business Opportunities CertificateServ SAFE CertificationCertificate of Training SAGECertificate - Beyond Covid: The Pandemic's Impact on Older Adults and Care giversHIPPA Training CertificateSMP -Senior Medicare Patrol |
