| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateANGELASLAYTONEMAIL AVAILABLEPHONE NUMBER AVAILABLERichardson, TX Street Address
Organized and dependable candidate successful atmanaging multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 15+ years multi-industry: Medical, Retail, Animal care, Reception, Front office Customer service experience. Excellent reputation for resolving problems and improving customer satisfaction.PROFESSIONAL SUMMARYValet Living - Customer Service RepresentativePlano, Tx. 10/2021 - CurrentPark Cities Pet Sitter - Animal Care Specialist/Professional Dog WalkerDallas, TX 08/2016 - 01/2020WORK HISTORYMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Communicated with vendors regarding backorderavailability, future inventory and special orders.Offered advice and assistance to customers, paying attention to special needs or wants.Developed community reputation through commitmentto customer satisfaction and strong client relationships.Provided information regarding charge accounts and loyalty programs.Answered customer telephone calls promptly to avoid on-hold wait times.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.Collected customer feedback and made process changes to exceed customer satisfaction goals, and increased business by 10 percent.Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.SKILLS Complaint resolution Multi-line phone talent Creative problem solvingEmpathetic to customerssituation Self-MotivatedVerbal and writtencommunication Guest ServicesProfessional telephonedemeanorAustin Community CollegeAustin, TX 05/1992Associate of Arts:CommunicationsHighland Park HighSchool/East Assention HighDallas, TX/Gonzalez, LA.
05/1988High School DiplomaEDUCATIONEBay Inc. - Customer Service Specialist / Retail Store OwnerRichardson, TX 01/2010 - 03/2016Fed, walked and cared for dogs during owners' absences and out-of-town trips.Developed strong personal relationships and trust with dogs through vocal affirmations, petting andpre-approved treats.Organized optimal walking schedule for multiple dogs and team members.Coordinated with animal owners for scheduling services and payment processing.Followed optimal schedules for animals as set by owners or supervisors.Administered topical and oral medications for animals' specific needs.Contributed to client retention by consistently providing outstanding customer service to both clients and pets.Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services providers.Carried out opening and closing functions to meetoperational needs underpinning strong customer service.Reinforced established quality control standards and followed procedures for optimal customer interactions.Resolved concerns with products or services to help with retention and drive sales.Described product highlights and benefits to help guide purchasing decisions.Maintained financial accounts by processing customer adjustments.Took payment information and other pertinentinformation such as addresses and phone numbers to place orders.Offered internal and external customers first-rate customer service to maximize satisfaction and business success.Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.Medical Clinics Of North Texas - Front Office Coordinator/ Check in/outPlano, TX 09/2005 - 06/2007The Holiner Psychiactric Group - Insurance Verification SpecialistDallas, TX 07/1996 - 03/2000Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Addressed customer complaints and mitigateddissatisfaction by employing timely and on-pointsolutions.Applied basic sales strategy to engage customers and present solutions to suit individual needs.Developed customer service improvement initiatives that decreased customer wait times by 8%.Managed supervisor itinerary and appointments andstreamlined scheduling procedures.Improved customer satisfaction scores throughapplication of superior conflict resolution and problem- solving skills.Oversaw appointment scheduling and itinerarycoordination for both clients and personnel.Improved office operations by automating clientcorrespondence, record tracking and datacommunications.Maintained 98% accuracy while updating databases with Patient demographics data and verifying Insurancebenefits changes.Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.Developed internal requirements and standards tominimize regulatory risks and liability across programs.Made contact with insurance carriers to discuss policies and individual patient benefits.Communicated verification and authorization status updates with Doctors and Claims department to facilitate decision-making for patient admissions and insurance coverage.Assured timely verification of insurance benefits prior to patient procedures or appointments. Maintained strong knowledge of basic medicalApplied Earth Sciences - Front Desk ReceptionistAddison, TX 06/1991 - 09/1995terminology to better understand services andprocedures.Observed strict procedures to protect sensitive patient information, medical records and payment data.Reviewed 60+ patient cases per week and verifiedinsurance coverage information.Organized patient files and streamlined operations to improve efficiency.Carried out front office duties utilizing data entry skills in framework of medical database.Received, recorded and addressed incoming and outgoing communication via telephone and email.Frequently double-checked patient histories and current information while scheduling follow-ups and otherappointments.Organized and maintained patient chart filing system to promote quick data finding for staff.Placed new supply orders, managed inventory andrestocked clerical spaces.Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.Maintained files and records by implementing effective filing systems that boosted efficiency and organization.Monitored office supplies by checking inventory and placing orders.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal. |
