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Click here or scroll down to respond to this candidateCandidate's Name
Professional Summary: Professional with over 8 years of experience in customer service Experience handling over 100+ calls in a very fast paced environment Experience utilizing a uniform script to explain products and services Experience enrolling and assisting with education admission Proficient in Microsoft Office, Word, Excel, PowerPoint and knowledge of Ten-Key calculator Professional ExperienceSilver lining Inflight CateringMarch 2022 - PresentTake and place orders via email and telephonr for aviation clients DoordashedDelivery driverJune 2019 - PresentMake delivery for customersMAC Express Cleaning SercivesJanitorial Services Part timeJanuary 2019 until August 2021Cleaning commercial buildingsPR BusinessCustomer ServiceOctober 2019 - February 2020Received incoming calls from clientsAbout their Alexa accountPremier EyecareCustomer ServiceJanuary 2019 - May 2019 Received incoming calls from providers or clients about their Health Plan eligibility GardaWorld USA Boca Raton,FlCustomer Services RepSeptember 2017 - September 2018 Received incoming calls from clients to schedule pickup and deliveries of currency Made outbound calls to confirm pickups and deliveries to the clients. Handle complaints from the clients about the services they received from the couriers Tyco Integrated Security, Boca Raton, FLTechnician AuditorFebruary 2017 06/2017 Prepare detailed reports on audit findings Work directly with technicians to ensure day to day operations are completed Makes random audits to ensures technicians are fulfilling customer needs The Home Depot, Boca Raton, FLCustomer Service RepresentativeOctober 2013 February 2016 Answered inbound calls from customers who have been referred through a store associate, Smart Circle or an online campaign Used a uniform script to explain products and services Upsold to customer to choose The Home Depot for their home improvement needs Placed outbound calls to customers from leads that were obtained from various marketing resources Handled over 100+ calls in a very fast paced environment Advanced Communication Group, Boca Raton, FLCustomer Service RepresentativeMay 2013 June 2013 Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Upsold products and services to upgrade cable services Took inbound and out bound high call volumesFresh Beginnings, Inc., Boca Raton, FLCustomer Service RepresentativeFebruary 2012 April 2012 Made outbound calls to assist new and old customer with car repairs and service Made sales calls to upsell customers Contacted and assisted customers to renew and buy warranty JCPenney, Valdosta, GACustomer Service RepresentativeOctober 2011 January 2012 Assisted customers with placing orders online and in-store catalog orders Assisted customers in making payments to their account Effectively spoke to others to convey information Convergys, Valdosta, GACustomer Service RepresentativeAugust 2011 September 2011 Effectively answered all questions regarding billing and products to customers Added and changed customers profile to accommodate requests and inquires Communicated with customers about new products and services The Community Learning Institute, Quincy, FLAdministrative AssistantOctober 2007 May 2011 Enrolled and assisted with admission into the institute Assisted in working with students and staff in the classroom Guided students through admission while going over policies and procedures ACS Xerox, Tallahassee, FLAugust 1999- October 2007 (Multiple Assignments)Data Entry Transaction ProcessorJanuary 2007 October 2007 Compiled, sorted and verified the accuracy of data before it is entered. Entered information into databases and software programs Used ten key calculators to ensure payments were received from employers Quality Assurance SpecialistJuly 2005 July 2007 Reviewed transactions from sampling selections Effectively reviewed any errors and ensured correct information is provided Used programs to ensure consistency and follow policies Assisted with receptionist duties to ensure the day to day operation were covered Employer Outreach SpecialistDecember 2004 July 2005 Processed Electronic Data Interchange (EDI) for Child Support Payments Responded to Employers inquiries regarding child support order Backed up Receptionist when out of office Contacted employers via email and telephone to resolve problems with income deduction orders Received, reviewed and processed child support data via electronic Kept accurate logs and completed logs of work performed each day Ancillary Specialist08/1999 - 12/2004 Responded to Employers inquiries regarding child support order Contacted employers via email and telephone to resolve problems with income deduction orders Keep accurate log and complete logs of work performed each day Reviewed payments to ensure correct information processed Provided information on enrollment processEducation:James A Shanks High SchoolHigh School Diploma |
