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EMAIL AVAILABLEPHONE NUMBER AVAILABLEEDUCATIONHIGH SCHOOL DIPLOMAHillsborough High SchoolTampa, FLEXPERIENCEPODS, INC. / CLEARWATER, FLApril 2021 PresentCall Center Agent. Clerk 2. Collections. A/R.PEREZ & COMPANY, TAMPA, FLAugust 2020 April 2021 & April 2014 - January 2017I was an Administrative Assistant. I assistant the CPAs with various tasks. I answered incoming calls. Assisted customers with basic tax questions regarding their return. Light bookkeeping. Seasonal work.SYKES, INC.January 2019 August 2020Call Center Agent answer all incoming calls from SimpliSafe customers needing technical assistance, resolving billing issues or answering general questions. Assisted with product questions and ordering of replacement or new products.School District of Hillsborough CountyJan. 1993 to June 2007 then March 2013-Apr 2014School Secretary / Data ProcessorAssisted with payroll. Organized volunteers for school activities. Assisted with payroll. Backup to the Data Processor. Created and generated letters to parents regarding school activities. Designed awards and certificates recognizing student accomplishments. Personal secretary to the Assistant Principal.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Wrote reports and correspondence from dictation and handwritten notes.Hair Stylist, Tampa, FL **SKILL HIGHLIGHTSProblem solver, Self-starter, Accounting background, world-class customer service, MS Proficient, Excel, Word, Sales, Detail Oriented.PODS ENTERPRISE, LLCClerk in the A/R Department. Made both inbound and outbound calls in the collections department |