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Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional ProfileCan build, load, and trouble shoot the infrastructure of computer and/or network systemsAm proficient with Win 3.1, 95, 98, ME, NT 3.51, 4.0, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, AS-400, and UnixCan also install CAT3, CAT5, Voice, and COAX cablingCan terminate cables, install hubs, patch panels, troubleshoot routersCan setup networksAm familiar with HP Openview, Remedy, and Tivoli tracking toolsMonitored system Code Red and Code Yellow Alerts to final resolutionResponsible for effective and accurate communication, oral and written of problems and timely follow through on fault isolation processResolved technical issuesDell Certified Systems EngineerEmployment SkillsWas in charge of team under the team supervisor for 2 years at Gateway Inc.Duties included maintaining time records for team members, training of new team members, tracking errors from team members, and general supervision of the team itselfWorked five years in a custom-manufacturing cell for Gateway Inc.Was in charge of Quality Control for major account orders for corporations and troubleshooting the systems in the orders if they would not configure properlyWorked on orders for N.A.S.A, Lockheed-Martin, Gates Library Foundation, and The FBI, UNITED STATES Embassies, and NabiscoHad to configure the hardware and software preferences to their specificationsExperience with Global monitoring for Internet, Intranet, and Hardware connectivityWorked for the IBS Dept. of Lockheed Martin monitoring and troubleshooting the AS-400, Unix, LAN\WAN, and NT Infrastructures of Gateway Inc.Experience with all windows and Mac Operating SystemsCan perform Break/Fix troubleshooting of LCD Flat Panel TVsCan install, configure and, secure home networksExpertise in Virus RemovalExperience with data backup and storage9/1994-8/1999 Gateway Inc.Hypot Tester, Builder, Software Download, Quality Control Technician, TroubleShooter8/1999- 6/2002 Gateway Inc.Business Tech Support Lvl 26/2002  7/2003 Gateway Global Operations (NOC) Lockheed-Martin NSCSystem Operator I10/2007  5/2009 Dakota PC WarehousePC Repair Technician5/2009  09/2010 Apple Inc.Tier 2 Technical Support09/2010  9/2011 VIZIO Inc.Level 3 Technician3/2012- 7/2012 Town and Country Lawn Services Inc.District Manager7/2013-09/2014 SmartechDCSE3/2015  6/2017 Town and Country Lawn Services Inc.Territorial Manager