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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE / E-mail: EMAIL AVAILABLE
EXPERIENCE
Family First Funding
Mortgage Operations Manager September 2021 June 2022
Maintain a close working relationship with All Department Managers and Sales
Managers
Coach and assist staff with Personal Development Plans
Develop effective/efficient working relationships with both internal and external parties
Participate & lead cross-departmental initiatives formulated to create or improve
existing functionality and processes
Team and talent management, goal setting, career development, recruitment and
periodic feedback for direct reports Work on team initiatives
Cross communicates between Processors, Secondary, Underwriting, Closing, Post
Closing and Shipping
Knowledge of real estate lending products, regulatory compliance and underwriting
guidelines
Assist in building consistency in application of underwriting guidelines
Provide specific subject matter expertise to mortgage operations staff regarding
underwriting guidelines and product offerings
80%: Underwriting Support
Routine review of line work (re-underwriting of current pipeline loans and/or files
reviewed by QC with multiple errors) to determine root cause of error(s) and provide
coaching for related processor/manager to eliminate error(s). Report trending to senior
management to address in training and communications
Conducted bi-weekly pipeline meetings with employees to provide performance
evaluations, resolve issues and answer questions
Financial Resources Federal Credit Union January 2018 August 2021
Mortgage Operations Manager
Analyzes and resolves work problems, or assists workers in solving work problems
Continually seeks out process improvements, recommends solutions to improve
departmental productivity, efficiency and quality of service
Manage third party relationships including conveyancing attorneys, appraisers, title
companies, investors and mortgage software vendors
Oversee the daily posting and tracking of all mortgages rates
Oversee the daily processing of mortgage applications ensuring they adhere to credit
union/investor guidelines
Supervise employees (day-to-day supervision, training, coaching, and annual performance
reviews)
Assist in building consistency in application of underwriting guidelines
Provide specific subject matter expertise to mortgage operations staff regarding underwriting
guidelines and product offerings
80%: Underwriting Support
Routine review of line work (re-underwriting of current pipeline loans and/or files reviewed
by QC with multiple errors) to determine root cause of error(s) and provide coaching for related
staff/underwrite r/manager to eliminate error(s). Report trending to senior management to
address in training and communications
Performs other related activities and other duties as assigned by manager
Peoples Home Mortgage
August 2016 - September 2017 Senior Processor
Prepared disclosures to ensure compliance and regulatory requirements were met.
Reviewed loan applications for numerous Loan Officers and prepare loan files.
Coordinated all necessary loan documents and files for appraisals, credit reports, surveys,
titles, hazard insurance, HOA review, purchase agreements, flood certifications and Re-
inspections.
Received Conditional Loan Approvals and met all requirements for moving loans to closing.
Work closely with closing agents and title companies to coordinate closings.
Eagle Home Mortgage April 2016 - August 2016
Senior Processor
Reviewed loan applications for numerous Loan Officers and prepare loan files.
Coordinated all necessary loan documents and files for appraisals, credit reports, surveys,
titles, hazard insurance, HOA review, purchase agreements, flood certifications and Re-
inspections.
Received Conditional Loan Approvals and met all requirements for moving loans to closing.
Work closely with closing agents and title companies to coordinate closings.
Everbank May 2013-March 2016
Senior Processor/Team Lead/Trainer
Responsible for training new hire processors including VA and USDA training
Responsible for assisting co-workers on a daily basis with Encompass and DU trouble shooting
and processing functions
Reviewed loan applications for numerous Loan Officers and prepare loan files.
Received Conditional Loan Approvals and met all requirements for moving loans to closing.
Coordinated all necessary loan documents and files for appraisals, credit reports, surveys,
titles, hazard insurance, HOA review, purchase agreements, flood certifications and Re-
inspections.
Work closely with closing agents and title companies to coordinate closings
First Choice Loan Services December 2011- May 2013
Senior Processor/Team Lead
Responsible for training new hire processors
Reviewed loan applications for numerous Loan Officers and prepare loan files.
Received Conditional Loan Approvals and met all requirements for moving loans to closing.
Work effectively with managers to educate and train outside branches to ensure efficiently.
Responsible for performing all tasks necessary to process loans accurately (FHA, VA and
Conventional).
Coordinated all necessary loan documents and files for appraisals, credit reports, surveys,
titles, hazard insurance, HOA review, purchase agreements, flood certifications and Re-
inspections.
Work closely with closing agents and title companies to coordinate closings.
EDUCATION: Raritan Valley Community College North Branch, New Jersey
Attended accounting classes from September 1988 September 1990
Hunterdon Central Regional High School Flemington, New Jersey
College Prep for Accounting, June 1988
SKILLS: Excellent written and verbal communication skills, Planning and organizing skills and ability to
manage multiple priorities, Strong customer service skills, Ability to coach and develop employees
Conventional, FNMA, FHLMC, FHA, VA, USDA, MFA ENCOMPASS
Microsoft Office, Microsoft Teams, Skype, Notary Public
References furnished upon request
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