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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Johnston Lane Ruther Glen, VA Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Experienced Information Technology Professional Highly qualified IT professional with fifteen+ years of field experienceand training. Known for exceptional technical proficiency and astuteunderstanding of business operations. Well-rounded IT background ofinfrastructure management (networks, systems) and software developmentmanagement. Technical skills include but are not limited to Microsoft,NetWare, Desktop Support, hardware / software support, and helpdesk Technical KnowledgeOperating Systems Windows 10,11,WindowsServer 2019, 2016,Protocols TCP/IP, HTTP, SNMP, IPP,VPN,Hardware PCs, servers, printers,scanners, and various peripheralsProjects Management Microsoft ProjectNetworking LAN, MAN, WAM, W-LAN, NAS and SAN, TCP/IPSoftware Microsoft Word Suite ( versions 97 thru 2021), Project PROFESSIONAL EXPERIENCEDATA SYSTEMS PLUS CORPORATION -- Senior Engineer 2002 thru presentDSPC provides quality networking services and support at highlycompetitive prices in Richmond, Spotsylvania County and surrounding areas.Worked with both Microsoft and Novell platformsAlignment Strategies -- Systems Administrator 7/2008 presentSupport all WAN and IP phone system for business. Perform desktop supportfor users which include sales personnel across the country. Oversee thedaily maintenance of servers to ensure proper functioning and keep securityas well as virus protection up to date. Replace outdated equipment forusers and servers, 100 desktops/notebooks and 8 servers.Tri-Dim Filter -- IT Manager(consultant) 1/2007 -7/2008Directed all IT resource planning, budgeting and operational initiatives.Implemented all IT development and expansion issues, with a focus on ITorganization design, voice and data communications, system integration,emerging technologies, enterprise architectures, and data security.Created and staffed an IT department to allow for in-house support forcorporate office, and 14 manufacturing sites. Negotiated subcontractagreements, purchase orders and general contracts with vendors. Supervisedprogrammers and database personnel to ensure proper running of PowerCervprogram. Successfully established company's first disaster recovery plansthat guaranteed 100 percent security and retention of importantinformation. Completed 24 month contract, successfully, in a year and one-half.Health Management Corporation -- Systems Engineer(consultant) 6/2005 -11/2006Coordinated and scheduled subcontractors and supplies for wide variety ofprojects. Managed scheduling for helpdesk staff, desktop supporttechnicians and field engineers Responsible for backup for all sites (23)using both Backup Exec and Net Backup. Evaluated and matched all ITservices to internal staff skills in order to make in-house versusoutsourcing decisions, reducing domestic IT spending. Worked as part ofthe team that developed the conversion to the Cisco VOIP system, andinvolved with the daily maintaining of the system especially the Firewall515 Pix.Management Sciences for Health, Inc. -- IT Support Manager(consultant)2003 until 2005Recruited as the primary consultant with responsibility for overseeing theactivities of multi-tiered staff, including 6 on-site technicians and 58engineers domestically and internationally. Oversaw daily IT operationsof a medical non-profit company handling projects in countries in Africa,South America and Afghanistan while developing the in-househelpdesk/desktop support department. Manage staffing, budgeting,development, design, and integration of software and hardware systems for12 multi-site operations and field offices. Established field engineers aspart of the in-house support department allowing for reduction of outsidesupport for many of the field offices. Standardized software and hardwareplatforms and established training programs for staff. Established astandard help desk program to be used by all offices across the system.Created assessment programs and mapped them against planned milestones.Instituted Bar Scan system to improve asset control and inventory of same.Responsible for dealing with multi-platform system in various locations.Oversee IT operational infrastructure and deliver technology resources todevelopment projects. Generated daily/weekly progress reports showingstatus of all projects and updating department managers. Performtechnology assessments to enhance operations and standardize services.Work with cross-functional teams to ensure that the systems provide themost effective and comprehensive services possible to the users.While at DSP I also worked on various projects and contracts, such asAlignment Strategies, Northern VA Baptist Association, Loudoun County andFauquier County Schools performing network engineer duties and some leveltwo and three desktop support. Scheduled, conducted and participated inproject meetings. NETWORKING TECHNOLOGIES & SUPPORT, INC.Manager and Senior Engineer 1997 - 2003Successfully implemented new office location in the Silver Spring MD forNTS consulting company. Supervise the technical staff (17) responsible forthe operation and maintenance of the computer workstations and networks fora variety of clients, including schools, as well as both government andprivate businesses. Increased service efficiency by more than 50 percentthrough the redesign and implementation of new I.S. service policies,procedures, parts tracking, deployment and software support. Providedregular reports from helpdesk software(Remedy) to provide breakdown ofsupport staff response to problem tickets, while also delivering a statusof response times for request for help to clients. Summarize theinformation from engineers and technicians to supply reports to clients toinclude recommendations for needed changes in their network infrastructureor training needed for users. Coordinated closely with Vice President ofProfessional Services to further develop presence in Maryland and NorthernVirginia. Teleglobe Communications (consultant under NTS) 1999 -- 2001Lead engineer/Desktop Services Recruited, hired and motivated staff of 18cutting edge senior professionals at the Chantilly location and the desktoptechnicians who worked with the end users to resolve user's problems. Enhanced and standardized technical service lines. Managed thehelpdesk/call center for over 2000 users across several locations. Managed2nd and 3rd level support, by phone, modem and in person, for over 2000users in various location. Manage desktop technician's tickets with Magicprogram as well as did all documentation of help procedures, overseeingthat aspect of helping users. Implemented ITIL directives to bringdepartment in line service management. Dramatically improved theperception of the IT department as a proactive environment. Responsiblefor configuring and maintaining proper running of all desktops, laptops andhand help devices. Documentation of all process to include hardwareconfiguration requirements, systems integration documentation, OSconfiguration, control of commercially deployed applications, andmonitoring of NT platform. Responsible for desktop rollout, upgrading alldesktops (1200 units) to new equipment and NT 4.0.MRJ TECHNOLOGIES SOLUTIONS -- Senior Network Technician 1997 thru 1998Consultant for a variety of businesses. Evaluating hardware, software needsfor Novell and Microsoft NT systems. Install hardware and peripheralcomponents and loading and verifying correct operation of softwarepackages. Researching and planning migration plan to fit the client needs,and assessment of LAN and WAN needs for present and future business needs.Performed in-house training and support for all software packages - fromDoes Open to. Word Perfect and Word 2000 upgrades. Evaluates products,hardware & software for projects. SWIDLER & BERLIN, CHARTERED -- Operations Coordinator 1991 thru 1997Administrator of a 10 server, four hundred users Novell LAN. Installed andconfigured hardware and software for Novell NetWare servers.Responsibilities include training of new hardware technicians,documentation of procedures for building and upgrading of desktop units.Headed up project to convert cable plant and cabling from token ring toEthernet topology, cabling reconfiguration. Trained with Compaq forserver/rack installation, and Cisco as well as Cabletron hub for managementof hubs. Coordinated all preventative printer maintenance and repair onHewlett Packard laser printers. Used Lotus Notes and Microsoft Exchange totrack difficulties with hardware, network and software. Experienced inMicrosoft Operating Systems, Novell Networks Microsoft Office, TCP/IP, andExchange. Familiar with Wang systems and light-speed gateways to hook Wangnetwork to LAN networks.EDUCATION and TRAININGNovell CNE 5.0Microsoft Windows 10 MCSE Microsoft TCP/IP IKON, McLean, VABS. Computer Information Howard University, Washington, DCA+ Service Technician Certification in Microsoft Windows and DOSenvironmentsDell hardware certifiedComputer Information Specialist Hagerstown Junior College, Hagerstown, MDBachelor of Science in Business ManagementOwosso University, Owosso, Michigan*Excellent references available upon request |
