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PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork ExperienceCustomer service experience:March 2017- June 2018In this position I had to assist customers with their insurance payments as well as explaining coverage and why their rates might have gone up or help them find Sage Sure Insuranceout how an active claim was going.One LinkSeptember 2018  April 2019At One Link I worked as customer support for a TXU campaign.My principal tasks were:-Assist customers with general questions about their billings.-Help customers to pay their bills.-Take customers reports on outage issues.Sales RepresentativeAugust 2019 - March 2020Company: Convergys - Work at home positionIn This position I was on charge of incoming calls and outgoing calls pretending to generate sales for the company. It was usually customers calling in to enquire for prices and promotions so I was there to generate sales from those calls or to generate upsell from current customers calling in with general questions or asking for promotions and other products.As a sales representative I had to keep up with a quota every month and quarterly to generate incomes to the company.DentrixApril 2020- November 2021On this campaign I was a virtual receptionist for a dental office my principal task was to assist customers with their appointments, confirm them and cancel if necessary as well as re scheduled them.Customer ServiceJuly 2022- January 2023Company: Startek Work from home position.On Startek I work for Experian Campaign and my principal task was:-To effectively handle inbound calls to verify customers identity through the consuming credit profile.-Transfer or refer customers do the correct department if I was not able to verify them.SUMMARY OF QUALIFICATIONSOver 3 years of call center experienceProfessional communication skills include fluency in English and Spanish.Computer skill include: MS Office, Internet, email, Ring Central, Social Media, PC Troubleshooting and hardware repair.Demonstrated ability to work with groups and as a leader.